Contact a Next customer service advisor by calling their local-rate phone number 0333 777 8000.
Next Customer Services – 0333 777 8000
Phone Next customer services by calling their local-rate contact number 0333 777 8000. This is the main general enquiries helpline for Next’s UK operations so you should phone 0333 777 8000 to check in-store product availability, to get a refund for a product that you purchased from Next or if you are unsure of which department you should contact. 0333 777 8000 is also the main contact number for Next online, therefore you should call this helpline if you want to change or cancel an order, if you want to track your Next delivery or if you want to get a refund for a product that you purchased online.
0333 777 8000 is open 8am-11pm seven days a week and is charged at the same rate as calls to UK 01 and 02 phone numbers. Thus calling Next general enquiries from a landline will cost you a variable fee that depends on how long the call lasts and what time & day you are calling 0333 777 8000 on, plus a setup charge. Calling 0333 777 8000 will be free from a mobile provided you use free inclusive minutes that are included in your mobile contract or tariff.
A number of other Next services use 0333 777 8000 as their main contact number, please consult the list of Next services which use this phone number to see if you should call this helpline for your enquiry.
- General Enquiries
- Next Online
- House Signs
Next Selfserve – 0800 587 7758
Phone the Next Selfserve helpline for free by calling their freephone contact number 0800 587 7758 from any touch-tone (button) phone. Next Selfserve is an automated service for Next Directory, thus you should phone 0800 587 7758 to make a payment, check your account balance or arrange a courier collection for product returns. The Next Selfserve helpline is open 24 hours a day, seven days a week.
Next Flowers – 0333 777 8050
Contact Next on their dedicated phone number 0333 777 8050 to make a flower order or make an enquiry about your existing Next Flowers order. You can call this helpline to get information about the types of flowers & plants sold by Next, to track a Next Flowers order or cancel your plants order. 0333 777 8050 is open 7:30am-11pm Monday-Saturday and 8am-11pm Sunday, however please note the Next Flowers helpline may be closed or operate reduced opening times on bank holidays.
Next Gift Cards – 0333 777 8800
Phone a Next Gift Card advisor by calling their local-rate contact number 0333 777 8800. Dedicated gift card experts on this helpline will help you check your Next Gift Card balance, activate your gift card and help you to top-up your gift card. Alternatively if you would like to purchase a Next Gift Card or eVoucher for someone else please call their official gift ordering helpline 0333 777 4534. Both of these Next Gift Card phone numbers are open 7:30am-11pm Monday-Saturday and 8am-11pm Sunday.
Next Wedding Gift List – 0333 777 8141
Contact the Next Gift List service by calling their local-rate phone number 0333 777 8141. Next Gift List is a service for weddings, anniversaries, birthdays & civil partnerships and allows people to choose which gifts they would like for their wedding etc and for their guests to purchase these items. Therefore you should phone 0333 777 8141 if you would like to change your gift list or if you are a guest and you require technical support with using the Next Gift List website.
Next Furniture & Photos – 0333 777 8999
Phone Next Furniture customer service advisors by calling their mobile-friendly contact number 0333 777 8999. This is the main helpline for all Next Furniture & Homeware products including sofas, lighting, dining and bedroom furniture, therefore you should phone 0333 777 8999 to get a quote for Next Furniture, to arrange a furniture fitting and to track an existing furniture order. You can also call this helpline to book an appointment with a specially-trained Next design consultant to help you choose the perfect style and items for your home.
0333 777 8999 is also the main phone number for Next Photos, therefore you should call that helpline if you are having technical difficulties using the online photo wizard, printing your digital photos or if you haven’t received a photo order that you have paid for. You can also email the Next Photos service by using their official email address firstname.lastname@example.org.
Next Technical Helpline – 0333 777 4510
Contact Next technical support advisors by calling their dedicated phone number 0333 777 4510. Advisors on this helpline will be able to provide you with troubleshooting advice if you are having technical difficulties with a product or appliance that you have purchased from Next, if they are unable to solve your technical issue they will help you arrange a return or item exchange. This helpline is open 24 hours a day, seven days a week. Alternatively you can contact the product manufacturer directly by finding their contact number on the official Next technical providers website http://help.next.co.uk/Section.aspx?ItemId=15281.
Next Complaints – 0333 777 8247
Phone Next to make a complaint by calling their official complaints contact number 0333 777 8247. This phone number is suitable for complaints to any Next department, including stores, online and directory. Alternatively for serious complaints you can phone their head office directly using their official head office phone number 0333 777 4577. You can also send your complaint to Next by email using their official email address email@example.com or alternatively you can write a letter of complaint and send it to their dedicated postal address:
Next Retail Ltd – Complaints Department,
If your complaint is unresolved by the main Next complaints team you can then phone 0333 777 4582 to contact the small specialist team of advisors who are dedicated to sorting out your unresolved complaints. You can also email the Next unresolved complaints team by using their official email address firstname.lastname@example.org. Furthermore you can send the Next complaints full details of your unresolved complaint by post using their postal address:
Next Retail Ltd,
If Next still do not resolve your complaint in a satisfactory manner you can then refer your complaint to an official alternative dispute resolution (ADR) scheme, such as the EU’s Online Dispute Resolution Platform http://ec.europa.eu/odr.
Next Domestic Appliances – 0333 777 8907
Phone dedicated Next Domestic Appliance advisors by calling their mobile-friendly contact number 0333 777 8907. You should phone this helpline for technical support with your Next Domestic Appliance, to arrange a fitting for your appliance, to track an existing order or cancel your appliance order. 0333 777 8907 is open 8am-10pm seven days a week. You can also write to Next by using their dedicated appliance postal address:
Next Domestic Appliances,
c/o AO Retail Limited,
5a The Parklands,
Next Art2Order – 01273 511 943
Contact Next Art2Order by calling their Brighton office phone number 01273 511 943 to speak to an advisor about your art or framing order. Call this Next helpline to change your Art2Order delivery or to enquire about what paintings, prints and photographs are sold by Next Art2Order. You can also email Next by sending your enquiry to their official Art2Order email address email@example.com.
Next Credit Account – 0333 777 8733
Phone the Next Credit Account team by calling their official contact number 0333 777 8733. Advisors on this helpline will help you to check your credit account balance, close your Next Credit Account or extend your credit. You can also phone 0333 777 8733 to notify Next that you are having difficulties making the repayments on your credit account.
Next Magazines – 0207 199 0066
Contact Next on their local-rate phone number 0207 199 0066 to manage your Next Magazines subscription. Next no longer sell magazines in the UK however existing magazine orders will still continue to be delivered, so you should therefore call 0207 199 0066 to change the address your magazines are delivered to or to cancel your Next magazines subscription.
Next Fitted Kitchens – 0333 777 8093
Phone Next Fitted Kitchens on their existing customer contact number 0333 777 8093 to speak to an advisor about your kitchen order or warranty. Next no longer sell fitted kitchens but current orders will still be fulfilled by a partner (Betta Living) so you should phone 0333 777 8093 to change your kitchen appointment date, cancel a fitting or to track your kitchen fitting.
Full List of Important Next Phone Numbers
|Next Customer Services||0333 777 8000|
|Next Selfserve||0800 587 7758|
|Next Flowers||0333 777 8050|
|Next Gift Cards||0333 777 8800|
|Next Wedding Gift List||0333 777 8141|
|0333 777 8999|
|Next Technical Helpline||0333 777 4510|
|Next Complaints||0333 777 8247|
|Next Domestic Appliances||0333 777 8907|
|Next Art2Order||01273 511 943|
|Next Credit Account||0333 777 8733|
|Next Magazines||0207 199 0066|
|Next Fitted Kitchens||0333 777 8093|
Other Ways to Contact Next
You can contact Next online by filling out a detailed contact form at their offical help website http://help.next.co.uk/Contact.aspx for general enquiries, technical support and ordering queries about any Next department.
Next Store Locator
Please use the official Next Store Locator http://www.next.co.uk/stores/ to find your nearest Next shop by entering your postcode or by choosing from a drop-down list of locations. You can also use the Next Store Locator to find international Next stores!
Write to Next
Although it is advisable to contact Next by phone or online to resolve your enquiry you can still write to Next for your general query or to provide feedback, please use their official postal address below to do this.
Next Retail Ltd,
Next Social Media
As a large multinational retailer Next use a number of methods to communicate with their customer base and build their global brand. In recent ways one of the most important ways to do this is through social media platforms; please use the list below to find links to find Next’s official social media pages.
- Facebook: https://www.facebook.com/nextonline/.
- Twitter: https://twitter.com/nextofficial/.
- Google+: https://plus.google.com/+next/.
- YouTube: https://www.youtube.com/user/nextshopping.
- Instagram: https://www.instagram.com/nextofficial/.
- LinkedIn: https://www.linkedin.com/company/next-group-plc.
- Pinterest: https://www.pinterest.com/nextofficial/.