Contact Studio (formerly 24Studio) on their UK phone number 0371 200 0378 for enquiries including requesting a new catalogue, latest discount codes and ordering gift cards over the phone.
Studio customer care – 0371 200 0378
Phone Studio on their customer care helpline number 0371 200 0378 to contact an advisor for support with an order, to retrospectively add a discount code to your purchase and to track your delivery. Likewise if an item was missing from your delivery or arrived in a damaged condition you may phone this number for their returns process so that you can claim a refund.
You should also call this helpline for enquiries about their credit agreements, including their interest rates and repayment options. If you hold an account with 24Studio (the predecessor of the current company) then you may call this helpline to cancel your agreement once you have paid off your debts. You may also dial this number for technical support queries if you are having difficulties logging in to your online account.
Lines are open from 7am-10pm seven days a week however you may experience reduced opening hours or closures during UK bank holidays. Calls are charged at standard rates which means you will be able to contact Studio for free if you have inclusive minutes as part of your landline or mobile tariff. Otherwise you will have to pay a per-minute rate and access charge which are both set by your network provider.
Studio complaints – 0371 200 0378
Complain to Studio (formerly known as 24Studio) by calling their customer service phone number 0371 200 0378 where you can dispute a decision to refuse a refund for a damaged or unwanted product. Moreover you can call this helpline to claim compensation if payment protection insurance was incorrectly added to your credit agreement with the company. Alternatively you can submit your complaints in writing as well as send documents such as evidence pertaining to your dispute by posting to their dedicated address:
Studio,
Complaints & Financial Services Department,
Preston,
Lancashire,
PR0 2BP,
United Kingdom.
Sales hotline – 0872 737 0000
Call the Studio hotline number 0872 737 0000 to place a telephone order, to check the balance of your gift card and to request a catalogue to be sent to your home address. Please be aware that this is an expensive business-rate line which will be charged at 13p per minute plus your network’s access charge which may be significantly higher for mobile callers.
Studio telephone numbers
| Studio department | Contact number |
|---|---|
| Studio customer care & complaints | 0371 200 0378 |
| Sales hotline | 0872 737 0000 |
Further ways to contact Studio
Studio offers an email service and a UK postal address for customers who are too busy to call their helplines or wish to send their general enquiries in a more formal manner. Studio (formerly known as 24Studio) also have a range of social media profiles to promote their latest gifts, for flash sales and to notify their customers of updates in their credit terms.
Write to Studio
Customers may write to Studio’s customer service department with enquiries, documents and feedback by posting them to their office which is situated at this address in Accrington:
Studio,
Express House,
Clayton Business Park,
Clayton le Moors,
Accrington,
Lancashire,
BB5 5JY,
United Kingdom.
Email Studio
If you wish to email Studio you may visit their customer support portal on their UK website where you can also browse frequently asked questions (FAQs) and their full credit terms.
Contact Studio via social media
Studio regularly update their social media profiles to show their latest deals, new gift releases and changes in their credit terms. You may also send messages to their customer service staff via these profiles to resolve your general enquiries or an issue with a specific purchase.
- Message Studio via their Facebook page
- www.facebook.com/24studio
- View tweets from Studio on their Twitter feed
- twitter.com/24studio
- Add Studio to your circles on Google+
- plus.google.com/+24studio
- Get gift inspiration from the Studio Instagram feed
- www.instagram.com/studio.co.uk
- Find out more about Studio’s mail order catalogue via their LinkedIn profile
- www.linkedin.com/company/24studio-co-uk