Phone Nationwide customer services for free by calling their freephone contact number 0800 30 20 11 to discuss your current account, credit card, mortgage and car insurance policy.
Customer services
Call Nationwide Building Society on their freephone contact number 0800 30 20 11 for customer services and specific enquiries about your Flex current account. Therefore you should call this helpline if you would like to extend your overdraft, transfer funds from your account into a different fund and to check what rewards are available with these products. Furthermore if you aren’t an existing account holder you can phone their personable customer care staff to open a new account, where you can also apply for a student account with preferential rates if you are studying at university or college.
Moreover you can call this helpline to arrange an appointment at one of their UK branches to discuss your account with a trained financial advisor, for example if you would like to close your account or add another account holder thus creating a joint fund. This is also their main telephone banking helpline, thus if you would like to get a live update on the exact balance of your account then you should call this number. Similarly if you require technical support whilst using their online banking platform you can dial this helpline for troubleshooting advice, where their specialist team can also reset your username and password in the event you have forgotten these login details.
The Nationwide Building society freephone number 0800 30 20 11 is free to call from all UK landline and mobile telephones, it is also open for 24 hours a day however be aware that outside of office opening hours this will be an automated service where you can leave them a message. If you have enquiries relating to their FlexPlus and FlexDirect accounts you should consult the helpful table below to identify the correct contact number for you to call.
Nationwide current account contact numbers
| Current account department | Phone number |
|---|---|
| Customer services – UK | 0800 302 011 |
| Customer services – international | +44 1793 656 789 |
| Open a new account | 0800 30 20 10 |
| FlexPlus accounts – UK | 0800 11 88 55 |
| FlexPlus accounts – international | +44 1793 541 200 |
| FlexDirect accounts – UK | 0800 357 357 |
| FlexDirect accounts – international | +44 1793 656 789 |
Nationwide credit cards – 0800 055 6611
Contact Nationwide for free by calling their freephone telephone number 0800 055 6611 to pay your credit card bill or by contrast to request an increase in your borrowing limit. If your card has been lost or stolen you must phone this helpline as quickly as possible to report it as missing in order to prevent it from being used to make fraudulent transactions.
Alternatively you can apply for a credit card by calling their dedicated applications phone number 0800 30 20 10 where you can also find out the APR interest rates which will have an effect on your regular repayments. Both of these credit card helplines are free of charge from any UK landline or mobile phones, however calls from payphones may not be accepted.
Nationwide credit card phone numbers – a short summary
| Department | Contact number |
|---|---|
| Customer services – UK | 0800 055 6611 |
| Customer services – international | +44 247 643 8997 |
| Apply for a Nationwide credit card | 0800 30 20 10 |
| Lost & stolen credit card – UK | 0800 055 6622 |
| Lost & stolen credit card – international | +44 247 643 8996 |
Savings accounts – 0800 30 20 11
Phone the primary Nationwide customer service contact number 0800 30 20 11 to open a new savings account, to deposit money into your account and to check when you are allowed to withdraw money from your ISA without affecting your accrued interest. Furthermore if you would like to take out all the funds held in your savings account and therefore close it you can call this helpline to make the appropriate arrangements. Please note that if you hold a MySave account you should call their dedicated freephone number 0800 464 3015 which is also free to call from any UK landline or mobile.
Nationwide savings contact numbers
| Department | Telephone number |
|---|---|
| Customer services – UK | 0800 30 20 11 |
| Customer services – international | +44 179 365 6789 |
| MySave enquiries | 0800 464 3015 |
Loans – 0800 545 3000
Phone Nationwide to apply for a loan by calling their freephone contact number 0800 545 3000, where you can also get an update on how much you are in arrears by if you have already borrowed money from the building society. You should also call this number if you are experiencing financial difficulties which is affecting your ability in making your regular repayments as their helpful advisors may be able to extend your borrowing terms or allow you to borrow more money. By contrast if you are able to pay off your loan you can call this helpline for advice in how to transfer the necessary finances. If you are calling Nationwide from abroad regarding your loan repayments you can call their international contact number +44 179 365 6789, although this isn’t free to call and the exact cost of phoning this overseas helpline will depend on which country you are calling from.
Nationwide mortgages – 0800 30 20 11
Phone the Nationwide mortgage department for free by calling their freephone contact number 0800 30 20 11 to apply for a mortgage or to remortgage your property. You can also call their advisors to borrow more on your mortgage, however this will mean you will be paying it back over a longer period of time. If you are moving house you must call this number to transfer your mortgage to your new property else you may be hit by a fine as well as continuing to pay off your debt on your previous home. Lines are open from 8am-8pm Monday-Friday and 9am-5pm Saturday so please note this helpline is closed on Sundays as well as UK bank holidays.
Nationwide mortgage department phone numbers – full list
| Mortgage department | Contact number |
|---|---|
| Customer services | 0800 30 20 11 |
| Switching to a Nationwide mortgage | 0800 171 2371 |
| Moving home | 0800 171 2370 |
| Borrow more on your Nationwide mortgage | 0800 121 74 66 |
| Apply for a mortgage – first time buyers | 0800 121 6949 |
| Apply for a mortgage – new home | 0800 171 2368 |
| Apply for a mortgage – track your application | 0800 464 3000 |
| Remortgage your property | 0800 171 2369 |
Nationwide home insurance – 0800 051 0234
Call Nationwide for free on their freephone contact number 0800 051 0234 for general enquiries about your home insurance policy and to get a quote for protecting your property. Similarly if you have valuable items you can add these to your cover as contents insurance, therefore you should notify them if you want to protect these precious items. In the unfortunate event that your house is beset by fire, flooding or a burglary you can make a claim on your home insurance policy by calling the relevant number from the table below.
Contact numbers for Nationwide home insurance – all at once
| Department | Phone number |
|---|---|
| Customer services | 0800 051 0234 |
| Get a quote for your home cover | 0800 141 2162 |
| Make a claim | 0800 051 0216 |
| 24-hour emergency helpline | 0800 464 3025 |
| Legal assistance | 0800 464 3026 |
| Counselling, tax and health advice | 0800 464 3131 |
Car insurance – 0800 028 5688
Phone 0800 028 5688 to contact Nationwide for free about your car insurance policy, this freephone number will connect you with one of their specialist advisors who will help you to cover your vehicle against accidents and breakdowns. Similarly if you aren’t an existing policyholder you can phone this helpline to get a quote for their motor policies, where you will get a breakdown of your monthly premiums. Furthermore you can also get cover for roadside assistance and windscreen damage, including both chips and cracks. You can call the car insurance freephone number 0800 028 5688 any time between 8am-9pm Monday-Friday, 8am-5pm Saturday and 9am-5pm Sunday although there may be reduced opening hours on UK bank holidays.
Full list of Nationwide car insurance phone numbers
| Department | Contact number |
|---|---|
| General enquiries | 0800 028 5688 |
| Make a claim – UK | 0800 028 57 99 |
| Make a claim – international | +44 1202 731 167 |
| Track an existing claim | 0800 028 57 73 |
| Get a quote | 0800 756 8850 |
| Autoglass windscreen repair | 0800 011 39 80 |
| Breakdown cover – UK | 0800 756 8997 |
| Breakdown cover – international | +44 1202 55 5372 |
Travel insurance – 0800 051 0164
Contact Nationwide travel insurance for free by calling their freephone number 0800 051 0164 provided you are a FlexPlus or FlexAccount customer. If you have previously travelled with cover from this building society you can call this helpline to renew your policy. You should also notify them as soon as possible if you need to cancel your travel insurance if you are unable to fly on the dates specified. Please examine the table below if you need emergency assistance or if you need to make a claim in the event of a hotel cancellation.
Nationwide travel insurance contact numbers – a summary
| Department | Phone number |
|---|---|
| Customer services & non-emergency claims (UK) | 0800 051 0164 |
| Customer services & non-emergency claims (international) | +44 179 365 6789 |
| UK emergency assistance – FlexAccount customers | 01413 490 109 |
| UK emergency assistance – FlexPlus customers | 01413 490 288 |
| International emergency assistance – FlexAccount customers | +44 1413 490 109 |
| International emergency assistance – FlexPlus customers | +44 1413 490 288 |
Appointments – 0800 328 7812
Book a free appointment with a Nationwide financial advisor by calling their freephone contact number 0800 328 7812, where you can discuss your borrowing such as a loan or mortgage. You can also consult with their specially trained team about their investment funds and savings ISAs. Similarly if you have already deposited money into their funds you can speak to them about how the particular account is performing and your return of investment (ROI). This helpline is open from 8:30am-7:30pm Monday-Friday and 9am-12:30pm so please note you will be unable to arrange an appointment on Sundays.
Complaints – 0800 302 015
Contact Nationwide to make a complaint by calling their dedicated freephone number 0800 302 015 where you can voice your dissatisfaction about how they have handled your finances and if you believe you have been unfairly denied a mortgage or loan. Alternatively if you would prefer to write a letter of complaint then you can send them to their dedicated postal address below, please remember not to include any account details other than your full name and address.
The Complaints Team,
Nationwide Building Society,
NW 2020,
Swindon,
SN38 1NW,
United Kingdom.
Nationwide Building Society phone numbers – all in one
| Department | Contact number |
|---|---|
| Current accounts – customer services (UK) | 0800 302 011 |
| Current accounts – customer services (international) | +44 1793 656 789 |
| Current accounts – Open a new account | 0800 30 20 10 |
| Current accounts – FlexPlus (UK) | 0800 11 88 55 |
| Current accounts – FlexPlus (international) | +44 1793 541 200 |
| Current accounts – FlexDirect (UK) | 0800 357 357 |
| Current accounts – FlexDirect accounts (international) | +44 1793 656 789 |
| Nationwide credit cards – customer services (UK) | 0800 055 6611 |
| Nationwide credit cards – customer services (international) | +44 247 643 8997 |
| Nationwide credit cards – applications | 0800 30 20 10 |
| Nationwide credit cards – lost & stolen cards (UK) | 0800 055 6622 |
| Nationwide credit cards – lost & stolen cards (international) | +44 247 643 8996 |
| Savings accounts – customer services (UK) | 0800 30 20 11 |
| Savings accounts – customer services (international) | +44 179 365 6789 |
| Savings accounts – MySave enquiries | 0800 464 3015 |
| Loans – UK | 0800 545 3000 |
| Loans – international | +44 179 365 6789 |
| Nationwide mortgages – customer services | 0800 30 20 11 |
| Nationwide mortgages – switching | 0800 171 2371 |
| Nationwide mortgages – moving home (existing customers) | 0800 171 2370 |
| Nationwide mortgages – increase your borrowing | 0800 121 74 66 |
| Nationwide mortgages – applications (first time buyers) | 0800 121 6949 |
| Nationwide mortgages – applications (moving to a new home) | 0800 171 2368 |
| Nationwide mortgages – applications (track an application) | 0800 464 3000 |
| Nationwide mortgages – applications (remortgaging) | 0800 171 2369 |
| Home insurance – customer services | 0800 051 0234 |
| Home insurance – get a quote | 0800 141 2162 |
| Home insurance – make a claim | 0800 051 0216 |
| Home insurance – emergency helpline | 0800 464 3025 |
| Home insurance – legal assistance | 0800 464 3026 |
| Home insurance – counselling, tax and health advice | 0800 464 3131 |
| Nationwide car insurance – general enquiries | 0800 028 5688 |
| Nationwide car insurance – claims (UK) | 0800 028 57 99 |
| Nationwide car insurance – claims (international) | +44 1202 731 167 |
| Nationwide car insurance – track an existing claim | 0800 028 57 73 |
| Nationwide car insurance – quotes | 0800 756 8850 |
| Nationwide car insurance – Autoglass windscreen repair | 0800 011 39 80 |
| Nationwide car insurance – breakdown cover (UK) | 0800 756 8997 |
| Nationwide car insurance – breakdown cover (international) | +44 1202 55 5372 |
| Travel insurance – customer services & non-emergency claims (UK) | 0800 051 0164 |
| Travel insurance – customer services & non-emergency claims (international) | +44 179 365 6789 |
| Travel insurance – UK emergency assistance (FlexAccount) | 01413 490 109 |
| Travel insurance – UK emergency assistance (FlexPlus) | 01413 490 288 |
| Travel insurance – international emergency assistance (FlexAccount) | +44 1413 490 109 |
| Travel insurance – international emergency assistance (FlexPlus) | +44 1413 490 288 |
| Make an appointment | 0800 328 7812 |
| Complaints | 0800 302 015 |
Alternative ways to contact Nationwide
You can contact Nationwide through a number of methods without calling their telephone helplines, these include email accounts, postal addresses and social media profiles.
Write to Nationwide
If you would prefer to write to Nationwide you can send your letters of enquiry to their UK head office directly using the Swindon postal address which is provided below, however please note that you are more likely to get a faster response if you call or email them. Please remember not to include any sensitive account information in your letters as this could be used by fraudsters to access your money.
Nationwide Building Society,
Nationwide House,
Pipers Way,
Swindon,
SN38 1NW,
United Kingdom.
Email address
You can also email Nationwide Building Society by using their customer service email address customer.services@nationwide.co.uk, however you may be able to get a faster response by going to their online messaging portal where you can direct your enquiry to the exact department that you wish to contact.
Connect with Nationwide on social media
Social media has become a useful tool for major financial institutions such as Nationwide Building Society in connecting with their customers, helpline them to manage their current accounts and loans. Links to their official social media profiles can be found in the handy list below.
- See Nationwide’s posts on Facebook
- www.facebook.com/NationwideBuildingSociety
- Send a Tweet to Nationwide via their Twitter customer service help-desk
- twitter.com/AskNationwide
- Add Nationwide to your inner circle on Google+
- plus.google.com/+NationwideBSocietyUK
- Watch their promotional videos on YouTube
- www.youtube.com/user/NationwideBSocietyUK
- Check out the Nationwide profile page on LinkedIn
- www.linkedin.com/company/nationwide-building-society