Contact Number: 0203 564 6725

Contact UK customer services on their telephone number 0203 564 6725 for English support with a hotel reservation and for their promotional holiday discounts. customer services – 0203 564 6725 App

Contact customer services by calling their UK phone number to make a hotel reservation, to amend an existing booking or to cancel your holiday if you are no longer able to fly. Furthermore you can call this helpline to get their latest promotional rates even before they have been advertised on their comprehensive website.

Similarly if you need technical support when making a new booking you can phone this number to confirm that your payment has been processed by the website and that the hotel has accepted your reservation. If you lose details such as your reservation number or flight boarding pass you may phone this helpline to request replacement documents. Moreover you can upgrade your current holiday plan by adding optional extras such as car hire, excursions and an extended stay.

You can phone the UK call centre from 9am-5pm Monday-Friday however they may operate reduced opening hours on bank holidays. Calls are charged at standard local rates which means you will be able to contact for free if you recieve inclusive minutes as part of your monthly landline or mobile tariff package. Alternatively you will have to pay your provider an access charge to connect the call alongside a fee which depends on both how long the call lasts and the time of day at which you phone

Phone from abroad: +44203 320 2609 can be contacted from outside the UK on their international phone number +44203 320 2609 if you have problems with a hotel reservation, for example if they do not have your booking confirmation. Moreover if you have serious complaints about the cleanliness of the hotel or their staff you can call this helpline to request a transfer to a different establishment however may be under no obligation to facilitate this unless the photographs on their website were deliberately misleading. Additionally if you have been moved to a sister hotel of the parent chain you can phone this helpline to change your return transfer to the airport as your initial pick-up location will now be incorrect.

Please be aware that calling from abroad on their overseas contact number will usually cost more than making the equivalent UK-only call unless you have a mobile roaming package, the rate of the call will depend on which country you are calling from.

Partner hotel support – 0203 684 7923

Hotel managers can contact over the phone by calling their dedicated helpline number 0203 684 7923 for affiliate partner support. For instance if customers are claiming they have a reservation which does not show up on your software systems you can phone this helpline to confirm they have a legitimate booking. Moreover if customers have left poor reviews on your hotel page which is not representative of their stay you can call this helpline for advice on how to reply to their feedback or to remove the review if it is misleadingly slanderous. Similarly you can call this number for technical support when updating your hotel’s information or adding new photos to their website. Finally please phone this number to notify the reservations office that your establishment will temporarily be closed due to refurbishment so that they are aware that you are currently no longer accepting new bookings.

Complaints – 0208 612 8000

Contact to lodge a formal complaint by calling their London office phone number 0208 612 8000 where you can complain about misleading photos on a hotel listing or the rude conduct of their customer service staff. You should also call this helpline to apply for compensation if your reservation was not processed despite your payment going through or if you have to move hotels due to the poor conditions of your room. Alternatively you can send a letter of complaint directly to the head office address below which is located in the Netherlands, therefore remember to affix the correct international postage before posting your letter. B.V.,
Herengracht 597,
1017 CE Amsterdam,

UK phone numbers department UK contact number
Customer services 0203 564 6725
Contact from overseas +44203 320 2609
Partner hotel support 0203 684 7923 complaints 0208 612 8000 Office

More ways to contact

If you would prefer to contact in writing rather than calling their range of telephone numbers you can use either their email or postal address for your general enquiries. Furthermore they have a range of social media profiles which can be used to post public messages as well as view their latest hotel discounts for a cheaper holiday. postal address

Contact in writing by sending letters to their UK customer service address below, however please note that this London office does not accept new hotel reservations so if you are planning your holiday please phone or use their intuitive website instead.,
175 High Holborn,
United Kingdom.


Email using their customer care address for general enquiries about your reservation, to confirm a price that is listed on their website and to confirm your card details if your initial payment has not gone through.

Check out on social media are a worldwide company which uses social media as an effective way to promote their holiday hotel deals to a wide customer base, in return you can post public messages on their profiles which are resolved by a specialist team of advisors.

Get the latest hotel deals from the Facebook page
See adverts in Tweet form through their Twitter profile
Get customer service support through the Google+ profile of
Check out idyllic holiday pictures on the Instagram page
Watch videos about on their YouTube channel
Find out more about the company behind on their LinkedIn profile pagev