Contact Aviva with general enquiries about your insurance policy by calling their central switchboard phone number 01603 622 200 (standard rate helpline) or discuss your car, home or life policy with them by dialling 0870 042 0496 (13p per minute plus network access charge).
More ways to contact Aviva
General Enquiries – 01603 622 200
Contact an Aviva customer service advisor by calling their general enquiries phone number 01603 622 200, which is charged at local rates. You should call this switchboard helpline if you do not know which of their departments you should get in touch with or you would like more information about their various financial packages. You can also call this phone numbers to ask more about their company, their ownership and for corporate enquiries. You can call 01603 622 200 during the open hours of 9am-5pm Monday-Friday, so please be aware that they’re closed on weekends and most likely on bank holidays too. If you need to contact Aviva outside of these opening times you can find detailed contact information for each of their departments at the bottom of this page. If you need to send a document relevant to your claim or enquiry to Aviva you should use their fax number 01603 683 659 to send these documents via telecopying.
Alternatively if you need to contact Aviva from outside the UK you should call their international helpline +44 1603 604 999.
Call cost information
Calling Aviva’s general enquiries phone number will cost you the same rate as calls to all other UK local numbers (01- and 02-). We can’t specify the exact cost of these calls as it depends on what time and day you are calling Aviva on, but we do know that these calls will cost you a variable per-minute fee plus a call-access charge which is determined by your landline provider. Calling 01603 622 200 from a mobile will effectively be free of charge if you use any inclusive minutes that are part of your contract or tariff to make the call, however without these minutes the call will probably cost more than making an equivalent call from a landline. Phoning Aviva’s international helpline will normally cost more than making a UK-only call, and the exact rate will depend on which country you are calling them from.
Car Insurance – 0345 307 8581
Phone an Aviva Car Insurance advisor by calling their local-rate phone number 0345 307 8581. This is the main customer service helpline for their personal motor insurance so if you have query about your policy details, such as the expiry date of your cover then you should call this helpline. You can also call 0345 307 8581 to change your policy, for example if you would like to add extras such as breakdown cover or if you are having difficulties making the monthly payments and therefore you would like a more economical package. If you need to make a claim on your car insurance policy or you would like to get a quote to cover your vehicle you can use the phone numbers provided below to contact the required department.
Aviva Car Insurance Phone Numbers
|Car Insurance Department||UK Phone Number|
|Customer Services||0345 307 8581|
|Quotes||0800 015 6227|
|Claims||0345 030 6925|
|Cancellations||0345 307 8587|
Car Insurance Websites & Online Forms
Aviva also have a range of helpful websites and online forms to help you get a quote for your car or help you make a claim in the unfortunate case that your car is involved in an accident or suffers a mechanical failure.
- Manage your Car Insurance with MyAviva
- Get a Quote Online
- Retrieve your Existing Quote
- Online Claims Form
- Make a Windscreen Claim & Get your Windshield Replaced
- Send Proof of No Claims Discount Via Email
Short-Term Car Insurance – 0333 005 0944
Contact Aviva about their temporary car insurance policies on their dedicated phone number 0333 005 0944. This helpline is for existing customers for their 1-28 day short-term car insurance policies, which are particularly helpful if you need to drive your friend’s car on a road trip or borrow an acquaintance’s van to help you move heavy items. If you need to email Aviva about your short-term policy please use their official address email@example.com. Aviva Short-Term Vehicle Insurance is only available online so if you would like a quote for this type of insurance please fill out a form at quote.dayinsure.com/aviva.
Classic Car Insurance – 0333 323 1242
Contact Hagerty, who underwrite Aviva’s Classic Car Insurance policies, by calling their local-rate phone number 0333 323 1242. You can phone this helpline to get information about whether your classic vehicle can be covered by their specialist insurance policies and for assistance if you suffer a breakdown in your vintage car. If you are interested in insuring your classic vehicle with Aviva then please visit Hagerty’s dedicated website www.hagertyinsurance.co.uk/classic-car-insurance/aviva.
Motorcycle Insurance – 0345 307 8583
Phone the Aviva Motorcycle Insurance team on their national contact number 0345 307 8583 to make an enquiry on your motorbike policy if you are an existing customer. You can phone this helpline to get helpful advice about adding certain types of cover to your policy, for example breakdown assistance, and if you would like to cancel your insurance. These insurance policies are there to provide financial aid in the unfortunate circumstance that you have an accident whilst on your motorbike, and if this has occurred to you then you should call their dedicated claims team on their phone number 0345 030 6921. Finally you can get in touch with Aviva in order to get a quote for your motorcycle by calling their claims team for free on their freephone contact number 0800 051 2691 or get a quote online from their motor insurance portal www.direct.aviva.co.uk/quote/direct/motor?source=ZVC4.
Van Insurance – 0345 307 8582
Phone Aviva’s dedicated van insurance team by calling their local-rate contact number 0345 307 8582. You can phone this number to upgrade your policy and to check if your cover would be invalidated by transporting a certain type or weight of cargo in your van, or if you are unsure whether this cover would be suitable for your vehicle and thus you would like further information about their policies. We have helpfully provided you with a list of phone numbers in case you would like to get your van insured with Aviva or if you have suffered an accident or breakdown in your van and thus you need to make a claim.
|Aviva Van Insurance Department||UK Contact Number|
|Customer Services||0345 307 8582|
|New Customer Quotes||0800 051 2567|
|Claims||0345 030 6968|
|Cancellations||0345 307 8588|
Furthermore Aviva have a couple of dedicated postal addresses to help you if you need to send them documents relevant to your cancellation or to provide proof of no claims discount. If you need to send Aviva a certificate of insurance after you have cancelled your van insurance policy please use this address:
Po Box 15,
If you need to send Aviva you proof of no claims discount in order to continue receiving such a discount in reward of your safe driving please send this evidence via email firstname.lastname@example.org or use their fax number 01603 878 764. If you prefer to send your proof of no claims discount via post you can send it to this address:
NCD Validation Team,
PO Box 3435,
Breakdown Cover – 0345 307 8584
Contact advisors for Aviva Breakdown Cover by calling their phone number 0345 307 8584 to renew your breakdown cover or change your policy by adding or removing extras. If you have breakdown cover with Aviva and your vehicle breaks down due to an electrical or mechanical failure please call their 24-hour roadside assistance helpline 0800 015 5755 if you are in the UK or phone 1800 535 005 if you are in the Republic of Ireland. However if you aren’t an existing customer and you would like to be covered then please phone their new quotes helpline 0800 051 3927 for free.
Home Insurance – 0345 307 8585
Contact Aviva Home Insurance enquiries by calling their helpline 0345 307 8585, which is charged at the same rate as UK local phone numbers. Customer service advisors on this helpline can provide you with information about whether your home can be covered by them as some buildings, such as thatched properties, may be exempt. You can also phone 0345 307 8585 to change your existing cover, for example if you would like to add emergency cover to your policy or if you would like to remove certain aspects from your insurance in order to save money. If you would like contact details for their claims or quotes departments you may examine this list:
|Aviva Home Insurance Department||Phone Number|
|Customer Services||0345 307 8585|
|Get a Quote||0800 051 4037|
|Make a Claim||0345 030 6945|
|Cancel your Policy||0345 307 8589|
If you would like to send a letter regarding your home insurance or to provide feedback about their house cover you should use their dedicated address:
Aviva Home Insurance,
Po Box 15,
Home Emergency Cover – 0800 056 3392
Phone Aviva’s emergency cover team for free by calling their freephone contact number 0800 056 3392. Home Emergency Cover is the add-on insurance package that insures your home in case of various accidents, such as power loss and contents damage. Unfortunately this package is not offered as a standalone insurance policy but if you are an existing Aviva home insurance customer you can add emergency cover to your policy by calling 0345 030 7078. If you need to make a claim on your emergency cover please call their dedicated 24-hour helpline 0345 300 3346.
Life Insurance – 0800 068 6800
Contact Aviva Life Insurance advisors for free by calling their freephone contact number 0800 068 6800. Aviva offer life insurance policies for a vast variety of people, ranging from over 50’s cover to child (0-4 years) cover, and for numerous purposes, such as income protection and mortgage cover. 0800 068 6800 is the main helpline for all of these life insurance packages so if you need to amend your existing policy or make a query on if your family will be provided for in any given circumstance you should call this number. In the devastating case that an Aviva Life Insurance policyholder has passed away you should call their bereavement phone number 0800 015 1142 to make a claim on their insurance to ensure you and your family are provided for. If you would prefer to make a claim by post you can use their dedicated postal address below; please remember to include full information including policy number and the name of the policyholder to ensure your claim is resolved as swiftly as possible.
Aviva – Claims,
PO Box 520,
If you are interested in getting life insurance from Aviva to provide for your loved ones when you’re gone then please consult the list below to get the right cover for you.
|Aviva Life Insurance – Quotes Team||UK Phone Number|
|General Life Insurance||0808 163 5559|
|Free Parent Life Cover||0800 404 6465|
|Critical Illness Cover||0808 163 7511|
|Life & Critical Illness Insurance||0808 115 0708|
|Over 50’s Life Insurance||0808 252 5370|
Travel Insurance – 0345 307 8586
Phone Aviva about your travel insurance policy by calling their mobile-friendly contact number 0345 307 8586. This is the main customer service helpline for Aviva’s travel team, therefore if you need to amend your policy with new travel dates or if you would like to add a person or extra cover to your policy you should phone them on this number. You should also call 0345 307 8586 to notify Aviva that you are unable to travel on your specified departure date and thus would like to cancel your insurance. The list below provides full contact information for Aviva Travel Insurance, including numbers to call if you would like to get a quote or make either an emergency or non-emergency claims.
|Travel Insurance Team||Phone Number|
|General Enquiries||0345 307 8586|
|Quotes||0800 051 4607|
|Medical & Emergency Claims||+44 (0)1603 208 044|
|Non-Emergency Claims (UK)||0345 030 6983|
|Non-Emergency Claims (International)||+44 1603 603 716|
|Travel Advice||01603 208 045|
|Legal Helpline||01603 208 244|
Health Insurance – 0800 068 3827
Contact Aviva regarding your health insurance policy with them by calling their freephone phone number 0800 068 3827 for free from any UK landline or mobile phone. This helpline is for existing customers who would like to amend their insurance policy by adding or removing cover for certain injuries & ailments, renew their cover or cancel their health insurance. If you aren’t already a customer with Aviva and you would like a quote, or if you sadly have to make a claim on your health insurance in the case of accident or injury then please examine this helpful list of phone numbers to help you contact the right advisor as quickly as possible:
|Aviva Health Insurance Department||Phone Number|
|General Enquiries & Manage Your Policy||0800 068 3827|
|Make a Claim||0800 068 5821|
|Get a Quote||0800 404 6531|
|MyHealthCounts||0800 158 5188|
|24/7 GP Helpline||0800 068 5822|
|24-hour Counselling Helpline||0800 092 3189|
|International Emergency Assistance||+44 2381 247 290|
Income Protection Insurance – 0800 158 3119 or 0800 285 1098
Phone advisors for Aviva’s Income Protection Insurance policies by calling their freephone contact number 0800 158 3119 if you took out your insurance before March 2015, or call their other helpline 0800 285 1098 for free if your policy is dated on or after March 2015. You must phone either of these numbers to notify Aviva that your income has changed or if you would like to change how much of your income is protected in the case of an injury or death. If you or a loved one needs to make a claim in these circumstances then please phone their dedicated claims helpline 0800 158 3105.
Accident Insurance – 0800 158 3993
Contact Aviva Accident Insurance advisors about your policy by calling their phone number 0800 158 3993 which is free to call as it is a freephone helpline. Aviva offer several accident policies which are covered by this particular phone number, these include:
- Accident Insurance
- Accidental Death Insurance
- Accidental Permanent Injury Insurance
- Personal Family Accident Plan
- Hospital Cash Plan
Therefore you should phone 0800 158 3993 to amend your policy to include any other type of cover as above or if you would like to renew your policy after its expiration date. However if you aren’t already a customer you should phone their dedicated quotes team using their contact number 0800 051 8998 to check which policy and pricing strategy is most suitable for you. If you or a policy holder has had an accident and you would therefore like to make a claim on your accident insurance policy then please phone their claims team for free on 0800 051 5175 or alternatively you can make your claim in writing by sending any relevant documentation, for example doctor’s evidence & photographs of your injury, to their postal address:
Aviva Accident Insurance Claims,
PO Box 3553,
Pet Insurance – 0333 234 0630
Phone Aviva on their pet insurance contact number 0333 234 0630 to manage your policy by adding a pet or by adding to or reducing the amount of cover provided. Additionally you can phone this helpline to renew your policy or if you would like to cancel your pet cover. If you would like to insure one of your dear pets or to check if that particular species or breed of animal is covered by Aviva please phone their dedicated sales helpline 0800 656 9729 for free to speak to a pet insurance specialist.
Sadly accidents & illnesses can occur in our pets as well as in humans, and if this has happened to your animal then please phone Aviva’s claims team by calling their contact number 0333 234 0631 or by sending an email to their official claims address email@example.com.
Pensions & Annuities – 0800 068 6800
Phone 0800 068 6800 to contact Aviva pensions & annuities advisors for free as it is a freephone number. You can manage your pension plan by calling this number, so please call it if you want to change how you recieve your Aviva pension or if you would like to withdraw some money from your pension as a lump sum in difficult times. Similarly if your annuities are paid by Aviva you should phone 0800 068 6800 to manage your payments and check how much your regular payments will equate to in terms of income. If you would like further information about their retirement products or if you would like to save towards a private pension or annuities fund with Aviva please call them for free on 0800 302 9600. In the sad circumstance that a loved one who held an Aviva pension has passed away you may call their dedicated bereavement helpline 0800 068 8273 if you are in the UK or call +44 1603 603 892 from overseas to let them know. Finally, if you would prefer to send your enquiry or feedback to Aviva about your pension or annuities fund then please use this postal address for your letters:
Aviva Pensions & Annuities,
PO Box 520,
Complain to Aviva – 0800 068 5670
Phone Aviva to register a complaint by calling their freephone contact number 0800 068 5670, which is free to call from all UK landline and mobile phones. This is the main complaints helpline for the majority of their insurance packages, however if you have a complaint about their life insurance policies you should phone 0800 068 6800 instead, and similarly if you would like to complain about your health insurance you should phone this dedicated helpline 0800 158 3333. It is most likely that your complaint can be resolved by advisors on these helplines, however if they do not sort your complaint our or if you have a more serious complaint about Aviva then please phone their London head office directly using their official phone number 020 7283 2000. You can also make your complaint via email by filling out an online form on their dedicated website www.aviva.co.uk/existing-customers/form/complaint, or alternatively you could make your complaint in writing by sending your letter to their postal address:
Head Office – Complaints,
Equity Release – 0800 158 4177 & 0800 092 5624
Contact Aviva on their freephone numbers 0800 158 4177 & 0800 092 5624 to speak to equity release advisors over the phone. These helplines are for existing customers to change when they receive the equity payments from their property and how they receive it, for example choosing monthly payments or a percentage lump sum. Furthermore you should phone either of these phone numbers to notify Aviva that one of their equity release customers has passed away so that advisors can provide financial advice and guidance on what steps are necessary. If you are interested in getting a lifetime mortgage to release the stored equity in your home please phone their official sales helpline 0800 046 2734 to get further information about these packages.
Income Drawdown Pensions – 0845 301 1050
Phone Aviva’s business-rate contact number 0845 301 1050 (7p/min + access charge) to speak to an advisor about your existing drawdown pension, in cases such as when you need to change how much money you reinvest into the pension fund and how often you receive dividends from this fund. Furthermore if you are already an Aviva Income Drawdown pension-holder then you can send them an email with your enquiry to their address IDPHD@aviva.co.uk. If you are looking to join this particular pension scheme, or if you have suffered a bereavement and the deceased held an income drawdown pension then please examine this list to find the correct phone number to call:
|Income Drawdown Department||UK Contact Number|
|Customer Services||0845 301 1050 (UK – 7p/min + access charge)
01603 838 010 (UK – local rate)
+44 1603 838 010 (International)
|Bereavement Helpline||0800 015 1142 (UK)
+44 1904 723 520 (International)
|New Drawdown Customers (No Financial Advisor & Prefix: AV)||0808 101 0888|
|New Drawdown Customers on the Aviva Wrap online platform||0845 075 6655 (7p/min + access charge)|
You can write to Aviva regarding their income drawdown pension plans by sending your letter of enquiry or feedback to their official postal address:
Aviva Life & Pensions – Income Drawdown,
PO Box 520,
Aviva Savings & Investments – 0800 051 2003
Phone Aviva for free on their freephone contact number 0800 051 2003 to discuss your savings or investment plan with a specialist advisor. You should phone this number if you hold an investment ISA with the company or either a defined returns or structured returns fund. Alternatively if you are calling them to enquire about investments bonds you should phone their dedicated helpline 0800 096 3530 for free. However if your enquiry relates to an endowment fund please call their financial insurance team on their freephone number 0800 953 1777. If you have queries about any of these savings and investments packages or if you would prefer to liaise with Aviva about your account via post then please send your letter to their official postal address:
Aviva Investors UK Funds Ltd,
PO Box 10410,
Aviva Business Solutions
As well as offering a comprehensive range of personal insurance and investment packages, Aviva offers specialist business packages for employers and company owners. These range from workplace pension schemes and private healthcare plans to insurance to protect your tools and vehicles, thus in effect insuring your livelihood.
Workplace Pension – 0800 302 9507
Contact Aviva on their freephone phone number 0800 302 9507 to enquire about their workplace pension schemes or if you are an employer for an existing member of such schemes and are looking to transfer to an Aviva pension. Changes to UK pension law means that by 2018 every employer will have to contribute to a workplace pension scheme on behalf of their employees, so it is highly important that you register to one as soon as possible. If your workplace pension scheme is already registered with Aviva please call their existing customer helpline 0800 145 5744 which is free of charge.
Public & Employers’ Liability Insurance – 0800 302 9507
0800 302 9507 is also the phone number you should use to contact Aviva about their public & employers liability insurance policies. Therefore if you want to sign up for a liability insurance policy or if you would like to cancel your insurance as a result of restructuring your business then please phone this helpline. If you work in a trades business and you would like to insure your tools & equipment you should also phone 0800 302 9507 to take out a specialist insurance package. The list below contains all the phone numbers you will require to make a claim on your public or employer liability policy, as well as helplines for tax and risk assessment advice.
|Public & Employer’s Liability Insurance Department||Phone Number|
|Get a quote||0800 302 9507|
|Property Claims||0345 030 7074|
|Liability Claims||0345 030 7563|
|Legal & Tax Support (7p/min + access charge)||0845 300 1899|
|Risk Services Helpline (7p/min + access charge)||0845 366 66 66|
|Staff Counselling Helpline||0117 934 0105|
International Health Insurance – 0800 051 1524
Phone the Aviva International Health Insurance team on their freephone contact number 0800 051 1524 or alternatively call their international helpline +44 2380 371 944 if you are outside the UK. You can phone this number if you are an employer and would like more information about the cover that is available from one of these policies, or if you would like to sign up for international health insurance. You can also call this number if you are an employee and you need to make a claim on your company’s health insurance scheme due to an accident, illness or injury. These helplines are open 9am-5pm UK time Monday-Friday so if you would like to contact Aviva outside of these hours, or you would simply prefer not to talk to an advisor you can send them an email using their address HCINTER@aviva.co.uk.
Group Insurance Policies – 0800 015 7518
Phone Aviva for free by calling their freephone contact number 0800 015 7518 to enquire about their Group insurance policies. Effectively these are company insurance policies for employees, thus in the event of your employee’s death, illness or injury your company will financially support your employee and family through the trauma. There are various types of cover available, including life, critical illness, income protection and cancer cover insurance policies. You should therefore phone 0800 015 7518 if you are an employer and you wish to get more information about Group Insurance policies, or if you would like to change your existing plan by increasing or decreasing the payments your company makes toward the policy.
Important Aviva Group Insurance Contact Numbers
|Group Insurance Department||UK Phone Number|
|General Enquiries||0800 015 7518|
|Group Life Insurance Claims||01603 680 715|
|Group Critical Illness Claims||0800 142 2377|
|Group Cancer Cover Claims||0345 607 0035|
My Health Cash Plan (Group) – 0800 158 5190
Phone Aviva’s freephone contact number 0800 158 5190 to get advice and information about their My Health Cash Plan for Groups policies, which are effectively a private health insurance scheme for employees at your company. You should phone this number if you would like to get a quote for your company or if you want further guidance on the benefits and cover provided by their different types of policy. If your employee has recieved medical treatments or diagnoses and would therefore like to make a claim on the group health cash plan, or if they require GP or counselling services then please pass on the contact information in this list:
|Group Health Plan Team||Phone Number|
|Employer General Enquiries||0800 158 5190|
|Make a Claim on your Company’s Group Health Plan||0800 158 5191|
|GP Helpline||0800 015 4333|
|Stress Counselling Service||0800 158 3349|
List of Important Aviva Phone Numbers
|Aviva Department||Contact Number|
|General Enquiries||01603 622 200|
|International Helpline||+44 1603 604 999|
|Car Insurance||0345 307 8581|
|Short-Term Car Insurance||0333 005 0944|
|Motorcycle Insurance||0345 307 8583|
|Van Insurance||0345 307 8582|
|Breakdown Cover||0345 307 8584|
|Home Insurance||0345 307 8585|
|Home Emergency Cover||0800 056 3392|
Pensions & Annuities
|0800 068 6800|
|Travel Insurance||0345 307 8586|
|Health Insurance||0800 068 3827|
|Income Protection Insurance||0800 158 3119 or 0800 285 1098|
|Accident Insurance||0800 158 3993|
|Pet Insurance||0333 234 0630|
|Aviva Complaints||0800 068 5670|
|Pensions & Annuities||0800 068 6800|
|Equity Release (Life Mortgages)||0800 158 4177 & 0800 092 5624|
|Income Drawdown Pension (7p/min + access charge)||0845 301 1050|
|Workplace Pensions and Public & Employers’ Liability Insurance Policies||0800 302 9507|
|International Health Insurance||0800 051 1524|
|Group Insurance||0800 015 7518|
|My Health Cash Plan – Groups||0800 158 5190|
Other ways for you to Contact Aviva
As they are a multinational insurance company Aviva have a number of ways for you to contact them aside from their telephone helplines, including email & postal addresses and social media websites.
If you would prefer to make a general enquiry to Aviva via email you can do so by using their official address firstname.lastname@example.org. This email address can be used for the majority of their insurance and financial packages, and if not then they will be able to forward your email to the correct team to resolve your query.
Write to Aviva
Sending a letter to Aviva is highly likely to be slower than making an enquiry via telephone or by sending an email. If you would like to write to Aviva regardless of this you may use their official enquiries postal address here:
PO Box 4,
Aviva Social Media
Social media websites have become an increasingly powerful tool for companies to engage and interact with their customers, as well as providing an effective platform to promote their business. Please use the links in this list if you would like to view and contact Aviva via their social media pages: