Phone the TV Licensing agency by dialling the UK contact number 0843 504 8711 (7p/min + access charge) or 0300 790 0368 (standard rate) for general enquiries about the cost of renewing a TV licence and to change your registered address.
General enquiries and direct debit payments – 0300 790 0368
Contact TV Licensing on their general enquiries phone number 0300 790 0368 to check the cost of an annual TV licence, for renewals and to make a direct debit payment. Moreover you should call this number to report a change in your circumstances which may affect your TV licence, for example if you are moving home and would therefore like your licence to be transferred to your new address.
If you are no longer satisfied with the value of your TV licence you can call this helpline to change to a cheaper black-and-white version or to cancel your licence, however please note you may not be eligible for a refund if you have already paid for a year’s television coverage. Furthermore you should call this helpline to find out if any recent changes in government legislation will change whether you have to pay for a TV licence, for example you may still have to pay if you only watch BBC programmes on their iPlayer catch up service.
The helplines for the TV Licensing board are open between 8:30am-6:30pm Monday-Friday and 8:30am-1pm Saturday, so be aware that you will not be able to call them on Sundays as well as UK public holidays. Phoning the TV Licensing board will cost you the same as making a call to a local 01 or 02 phone number, therefore you will pay a total comprising of an access charge and a per-minute rate. However this charge can be avoided if you have free inclusive minutes on your landline or mobile tariff which you can use to call any national 0300 number for free.
Textphone helpline for TV Licensing enquiries – 0300 790 6050
Contact the TV Licensing agency on their textphone number 0300 790 6050 if you require the use of text services due to a speech impediment or hearing difficulties. Please note that you will need an appropriate textphone or minicom device to type messages about your TV licence to the customer service staff.
Llinell gymorth testun ar gyfer deiliaid trwydded teledu Cymraeg – 0300 790 6042
Cysylltu â’r asiantaeth drwy ffonio ffôn 0300 790 6042 trwyddedu rhif teledu pwrpasol ar gyfer ymholiadau yn Gymraeg am eich trwydded deledu. Ar ben hynny, os oes angen gwasanaeth ffôn testun ffoniwch Cymraeg 0300 790 6053.
Contact the TV Licensing agency by calling their dedicated phone number 0300 790 6042 for general Welsh langugage enquiries about your TV licence, furthermore if you need Welsh textphone services please dial 0300 790 6053.
Payment card and cash plan enquiries – 0300 555 0286
Call the TV Licensing agency by phoning their telephone contact number 0300 555 0286 to apply for a savings payment card to help pay for your TV licence by topping up at local PayPoint outlets. Similarly if you want to change how often you pay for your licence you can phone their UK-based call centre to change to weekly, monthly, quarterly or yearly payments. You can also phone this helpline if your payment card has gone missing so that you can get a replacement, however it is important to keep this safe as you may have to pay a fee to get a new card.
Complaints about your TV licence – 03700 100 222
Contact the TV Licensing agency by dialling their UK telephone number 03700 100 222 to make a complaint about your TV licence, for example if you believe that you are being overcharged or debt collection staff have visited your property despite you paying for your licence. Moreover if you are unhappy about a television programme that has been aired by the BBC you can call this number to make a complaint. If you have a serious complaint about your TV licence or if you believe that your complaints have not been listened to then you can escalate it by writing a letter to the operations director of TV Licensing by sending it to their UK postal address:
Report a problem with your television reception – 0370 901 6789
Phone 0370 901 6789 to contact the Radio and Television Investigation Service if you are experiencing technical issues with your television signal. This is a partner organisation for the TV licensing board who will investigate the issue with your reception on their behalf and will recommend whether you are eligible for a partial refund on your licence if the signal was was not broadcast in your area.
TV Licensing contact numbers – in full
|General enquiries and direct debit payments||0300 790 0368|
|Textphone helpline for TV Licensing enquiries||0300 790 6050|
|Payment card and cash plan queries||0300 555 0286|
|Ymholiadau trwyddedu teledu ar gyfer cwsmeriaid Cymraeg (Welsh language TV Licensing enquiries)||0300 790 6042|
|Llinell gymorth testun ar gyfer deiliaid trwydded teledu Cymraeg (Welsh TV Licensing textphone helpline)||0300 790 6053|
|Complaints about your TV licence||03700 100 222|
|Report a problem with your TV reception||0370 901 6789|
More ways to contact TV Licensing
As well as offering traditional contact options such as telephone helplines and postal addresses the TV Licensing agency also offer modern support options including email addresses and a customer service Twitter account.
Write to TV Licensing
Letters to the TV Licensing agency should be directed to their general enquiries postal address below, however please note that this address does not accept cheques.
Email TV Licensing
Although they do not offer an email address you can still direct your enquiries to TV Licensing by filling out their “contact us” online contact form on their website. They will then reply by calling you back on your preferred telephone number or via return email.
TV Licensing Twitter account
If you are a tech-savvy individual who prefers to get their responses from customer service staff using popular social media networks you can contact the TV Licensing board by sending tweets to their official Twitter account @tvlicensing.