Contact DHL customer services by calling their UK telephone helpline number 0844 248 0844 at 7p/min + access charge to track a parcel and to get a quote for a new parcel or letter delivery.
Customer services – 0844 248 0844
Call DHL Express customer services on their telephone contact number 0844 248 0844 (calls cost 7p/min + access charge) to track a parcel that is being delivered by them or to get a quote for a new delivery. This is also their main general enquiries helpline so if you would like to find out more about their business and their delivery prices you should phone this helpline. Additionally you can phone this number if you are a small business owner and you would like to open a DHL Express account for your commercial delivery needs. Please note that if you would like to track a parcel using this service you should have your parcel tracking number in front of you so that the advisor can trace the location of your parcel as quickly as possible.
Drop-off & collection – 0844 248 0844
Please phone DHL on their main customer service contact number 0844 248 0844 (note that calls to this DHL helpline will be charged at 7p a minute plus network access charge) to book a parcel delivery over the phone or enquire about a parcel delivery that you have requested using their online DHLitNow service. When you use these services a DHL courier will pick up your parcel directly from your home or office, therefore you won’t have to spend time going out of your way to drop it off. You can also phone 0844 248 0844 to enquire about your local DHL Service Point which are located in local & high-street retailers or about a parcel that you dropped off to one of these collection points which hasn’t arrived at its intended destination. You can find your nearest DHL Service Point by going to their official website parcel.dhl.co.uk/dhl-service-point/about.
DHL Express special service – 0844 248 0505
Contact DHL on their business-rate telephone number 0844 248 0505 (7p/min + access charge) to get a quote for a special delivery which is suitable for very important or dangerous packages. These parcels will be treated as priority and will be put onto the next flight out if you are making a delivery to another country. Additionally you can phone this number to get a dedicated ‘hand-carry’ courier, who will be personally responsible for the delivery of your package.
DHL Parcel – 0333 003 7703
Phone DHL on their telephone contact number 0333 003 7703 if you are expecting a standard DHL Parcel, eCommerce or DHL Global Mail delivery which hasn’t arrived by the expected delivery date. In addition you can also phone this helpline if you are a business customer and you are planning on sending regular deliveries using one of the above DHL brands. Additionally if you have lost your tracking number you can call DHL on this helpline to get a reminder so that you can trace your deliveries.
Customer Accounting – 0844 248 0777
Phone DHL if you want to query a bill or payment by calling their customer accounting contact number 0844 248 0777 at 7p per minute plus your operator’s access charge. You can call this number if you are unsure of an item on your delivery invoice or if you believe you have been overcharged for your selected type of parcel delivery. Furthermore you should call this number if you are registered on their e-billing service and you have forgotten your login details, such as your username and password. Alternatively if you would prefer to write a letter to customer accounting and if you would like to send them documents relevant to a payment dispute such as a receipt or final invoice you can send your post to their official postal address:
DHL International (UK) Ltd,
178-188 Great South West Road,
Complain to DHL – 0345 072 0278
Phone DHL customer relations on their UK contact number 0345 072 0278 to make an official complaint about a delayed parcel delivery or repeated negligence by a particular member of staff. You can also contact DHL in order to lodge a complaint by filling out an online contact form to get a return email and by sending a letter to their dedicated complaints address:
DHL Complaints Department,
178-188 Great South West Road,
If you have attempted to contact DHL using the above methods and you are not satisfied with the way they have tried to resolve your complaint you can escalate it by emailing the CEO of their UK operations Phil Couchman on his official email address email@example.com or by emailing Fadzlun Sapandi, the senior vice president of their European customer service team, on her email address: Fadzlun.Sapandi@dhl.com.
Report fraud – 0300 123 2040
Please report fraud to DHL by calling Action Fraud on their telephone contact number 0300 123 2040, where you can report unsolicited emails that are supposedly from DHL that you suspect to be fraudulent. Additionally if you believe you have been the victim of an email or telephone scam you should call Action Fraud on the helpline above and they will then report the case to the police. If you would prefer not to speak to someone about your case then please contact DHL by filling out an online contact form on their dedicated website www.dhl.co.uk/en/contact_centre/contact_express/contact_express_report_fraud.html and they will then be in touch to handle your case discreetly.
Supply chain – 0844 477 1100
Contact DHL about their supply chain logistics by calling their business-rate telephone number 0844 477 1100 where you can make a tender request and find out more about their logistic planning services. DHL can plan your logistics for you but can also provide you haulage needs once you have planned your supply chain, leaving you with more time devoted to your product sourcing. If you would prefer to liase with DHL via email you can fill out an online contact form on their supply chain website www.dhl.co.uk/en/contact_centre/contact_supplychain.html#contact_form. Similarly if you would like to write to DHL please address your letters to their supply chain office:
DHL Supply Chain,
251 Midsummer Boulevard,
Supply chain invoice enquiries – 0800 316 0498
Please call DHL for free on their freephone contact number 0800 316 0498 if you are a supply chain customer and you wish to query a payment on your invoice. Therefore you should phone this helpline if you believe you have been overcharged for your logistics or if you believe an item is missing from your invoice.
List of DHL phone numbers
|Customer services & Express||0844 248 0844|
|Express special service||0844 248 0505|
|DHL Parcel||0333 003 7703|
|Customer accounting||0844 248 0777|
|Complaints||0345 072 0278|
|Report fraud||0300 123 2040|
|Supply chain||0844 477 1100|
Alternative ways to contact DHL
DHL are part of the largest logistics company in the world and as such they know it is hugely important to provide numerous alternative contact options, for example email and postal addresses, to provide an effective service to their customers.
DHL understands that their personal and commercial customers often don’t have the time to sit on hold whilst calling their customer service teams, therefore they have a number of online contact forms for each department which you can use to correspond with them via email. Please find the official links to these online contact forms in the list we have provided for you here:
- General enquiries
- Tracking enquiries
- Supply chain logistics
- International enquiries
- DHL Global Forwarding
- DHL Freight
- DHL Mail
Write to DHL
If you would prefer to correspond with DHL via post then please send your postal enquiries directly to their UK head office address:
DHL Head Office,
178-188 Great South West Road,
DHL social media
Social media websites have become powerful tools for companies to promote their products & services and for customers to contact these companies directly. You can find links to DHL’s official social media pages below, including company profile pages and promotional video channels.