Contact Direct Line Insurance via 0870 042 0483 (13p/min + access charge) or on their freephone number 0800 051 0140 for free to ask about their car, home & life cover as well as their business insurance policies.
General Enquiries – 0800 051 0140
Phone Direct Line for free on their freephone contact number 0800 051 0140 to enquire about their comprehensive range of insurance policies, which include car, home, life and commercial cover. Alternatively you can phone 0870 042 0483 (13p per minute plus your operator’s access charge) for general enquiries about you particular policy, where you can also get a quote to cover your property. You should also phone these helplines if you are unsure of which insurance department you should contact. These helplines are open from 8am-9pm Monday-Friday, 9am-5pm Saturday and 10am-5pm Sunday and 0800 051 0140 is free to call from any UK landline or mobile telephone.
Car Insurance – 0345 246 3761
Contact Direct Line Car Insurance on their non-geographic telephone number 0345 246 3761 or on the direct line to their office in Glasgow on 0141 349 0484 to manage your vehicle policy by adding breakdown cover and to get advice on how to make a claim in the event of an accident or breakdown. Additionally you can phone this number to renew your policy or cancel your car insurance. Furthermore you can call this helpline to enquire about their monthly premiums, whether you can insure your classic car and to provide them with evidence of your no-claims bonus so you can continue to claim this discount. We have helpfully located all the phone numbers for their car insurance policies and provided the list below so please consult this if you need to make a claim on your policy, if you require roadside assistance and if you would like to get a quote for your vehicle. If you are using a textphone service to contact Direct Line Car Insurance then please dial 18001 before any of these phone numbers to reach a dedicated typetalk advisor.
|Car Insurance Department||UK Phone Number|
|Customer services||0345 246 3761|
|Online quote assistance||0345 246 8701|
|Roadside assistance||0800 269 015|
|New claims||0345 246 8471|
|Track an existing claim||0345 600 2136|
Online contact options
If you would prefer to contact Direct Line regarding your car insurance via email or by a live web chat service you should visit their official website www.directline.com/car-insurance/contact-us where you can find dedicated web chat agents and account options, as well as helpful FAQs which may resolve your particular issue.
Breakdown cover – 0345 246 8708
Contact Direct Line customer services about your standalone breakdown policy by calling their phone number 0345 246 8708 for advice about your monthly payments and to upgrade your breakdown cover to include replacement parts and courtesy car provision. If you have suffered a breakdown and you therefore require roadside assistance please consult the helpful list of phone numbers below where you can also find a sales hotline for new customers to sign up to their breakdown services.
|Customer service||0345 246 8708|
|Sales hotline||0345 246 8702|
|UK breakdown assistance||0800 590 590|
|International breakdown assistance||+44 113 390 5300|
Home Insurance – 0345 246 3564
Contact Direct Line on their telephone helpline number 0345 246 3564 to upgrade your cover by adding contents insurance and to get advice on how to make a claim in the event of a burglary or house emergency. You should also call this number if you live in an old or protected building to check if you can be insured by their home policies and to check how much your monthly premiums would be if you took out a policy. You should also phone this helpline to get full terms and conditions about what events are covered by their policies and how much they will insure your house contents for if they are stolen, damaged or destroyed. Please examine the table below for the full list of phone numbers you should use to make a claim on your home insurance in the event of an emergency as well as quotes hotlines.
|Home Insurance Team||Phone Number|
|General Enquiries||0345 246 3564|
|Get a quote||0345 246 8372|
|Online technical assistance||0345 246 8703|
|Claims||0345 246 8412|
|Emergency claims||0345 878 5081|
|Legal claims||0345 601 2945|
|Home Plus Travel claims||0345 026 0246 (UK) & 01252 576 150 (international)|
Pet Insurance – 0345 246 8705
Call Direct Line about their pet insurance policies by calling their telephone contact number 0345 246 8705 to enquire about what to do if you need to make a claim on veterinary bills if your beloved pet has an accident or an illness. If your pet is an exotic species you should also call this number to make sure that it can be covered by their policies. Additionally you should call their helpline if you are having difficulties paying the monthly premiums on your cover so you therefore need to change your policy or cancel it. If you need to make a claim on veterinary bills or your pet has sadly passed away then please examine the list below to find the helpline you should call, which includes numbers for finding your local veterinary surgery.
|Pet Insurance Department||Phone number|
|Customer Service||0345 246 8705|
|Claims||0345 246 8496|
|Find your nearest vet||0370 600 0633|
|Legal advice||0370 600 0633|
|Bereavement helpline||0370 600 0633|
Travel Insurance – 0345 246 8704
Contact Direct Line Travel Insurance on their UK phone number 0345 246 8704 for general enquiries about your policy and to change your policy by adding extra cover for valuables or for dangerous activities such as skiing. You can also phone this number to get a quote for their travel policies depending on which country you are travelling to and to notify them if you have a pre-existing medical condition that could potentially invalidate your policy if you do not inform them of this before you travel. If you suffer a medical emergency whilst abroad or if you would like to make another sort of claim on your travel policy then please examine this helpful list to find UK and international travel insurance contact numbers.
|Travel Insurance Department||Phone Number|
|General enquiries & renewals||0345 246 8704|
|Emergency helpline||01252 740 098 (UK) & +44 1252 740 098 (international)|
|Claims||0345 246 8680|
|Legal advice||0370 240 0285 (UK) & +44 370 240 0285 (International)|
|Flight & accommodation claims||0208 776 3752|
Life Insurance – 0370 060 0851
Contact Direct Line on their telephone number 0370 060 0851 to make a general enquiry about your life insurance policy or to increase or decrease your monthly premiums to change the lump sum that is provided to your loved ones. Alternatively if you took out your life insurance policy before 6th July 2011 please call 0345 300 0144 to contact Countrywide Assured who used to underwrite Direct Line life policies. Please see the list below for all the known phone numbers for their life insurance polices, which include helplines for critical illnesses and bereavement.
|Life Insurance Department||Phone Number|
|General enquiries (policy dated after 6th July 2011)||0370 060 0851|
|General enquiries (policy dated before 6th July 2011)||0345 3000 144|
|International helpline||+44 1273 824 665|
|Claims||0800 137 101|
|Quotes||0800 145 5522|
|Critical illness claims||0800 068 0789|
Write to Direct Line Life Insurance
You can also send your life insurance customer service enquiries to Direct Line by post by sending your letters to their official postal address:
Legal & General Assurance Society Limited,
SELECT Premier Policies – 0345 246 1637
Contact Direct Line about their prestigious SELECT Premier insurance policies by calling their dedicated telephone number 0345 246 1637. You should call this number to manage your policy by adding home, car and travel cover to your bundle or by adding valuable art & jewellery items to your SELECT Premier contents policy. Please examine their comprehensive list of phone numbers below to make a claim on your SELECT policy or to get emergency travel & breakdown assistance.
|General enquiries||0345 246 1637|
|Claims||0345 835 2474|
|Quotes||0345 246 1637|
|SELECT legal advice||0800 533 5256|
|SELECT car breakdown (UK)||0800 533 5216|
|SELECT car breakdown (international)||+44 1423 847 584|
|Worldwide travel emergency||+44 1423 847 584|
Direct Line Business Insurance – 0345 301 4827
Phone the Direct Line Business Insurance contact number 0345 301 4827 to make general enquiries about their wide range of business policies, which include commercial vehicle and public liability policies, as well as insurance for several distinct types of business premises. Direct Line’s business insurance policies are only available online, however if you are having difficulties getting a quote online you can call their technical support helpline 0345 303 1756 for troubleshooting assistance. Alternatively if you are an existing customer for any of their policies and you need to make a claim on your business policy in the event of an accident or illness to your staff or a member of the public then please call their dedicated claims number 0345 303 1753. Similarly if you need customer service advice for your policy please examine the list of phone numbers we have provided here to help you contact the correct department as quickly as possible:
|Business Insurance Policy||Customer Service Phone Number|
|Van insurance||0345 301 2882|
|Public liability cover||0345 303 1761|
|Landlord insurance||0345 303 1763|
|Shop insurance||0345 303 1762|
|Home business insurance||0345 303 1739|
|Office & surgery insurance||0345 303 1740|
|Pub & restaurant insurance||0345 303 1741|
|Guest House insurance||0345 303 1742|
|Commercial landlord insurance||0345 303 1764|
Business insurance postal address
Direct Line understand that their business insurance customers are often too busy to make a call during normal operating times as they are running their businesses and as such they have an official postal address where you can send your customer service enquiries:
Direct Line Business Insurance,
Direct Line Complaints – 0113 292 0667
Contact Direct Line on their Leeds-registered phone number 0113 292 0667 to make an official complaint about their insurance policies, a decision they have made about your claim or about a member of their customer service staff. Additionally you can consult your policy documents to lodge an official complaint directly to the relevant office. If you would prefer to make your complaint in writing or to send them documentation relevant to a claims dispute then please send your letters to their head office address:
Direct Line – Complaints Department,
Direct Line Group,
Direct Line will offer either a resolution to your complaint or an explanation on their decision within a period of eight weeks. After this time you may escalate the complaint to the Financial Ombudsman Service by calling their freephone contact number 0800 023 4567 if you aren’t satisfied with their response.
Important Direct Line phone numbers
|Department||UK Phone Number|
|General enquiries||0800 051 0140|
|Car insurance||0345 246 3761 / 0141 349 0484|
|Breakdown cover||0345 246 8708|
|Home insurance||0345 246 3564|
|Pet insurance||0345 246 8705|
|Travel insurance||0345 246 8704|
|Life Insurance||0370 060 0851|
|SELECT Premier policies||0345 246 1637|
|Business insurance||0345 301 4827|
|Complaints||0113 292 0667|
Other ways to contact Direct Line
Direct Line were the first telephone insurer in the United Kingdom and as such they have a number of telephone helplines as well as traditional contact methods such as an official postal address. However they also operate a more modern communication method as well, namely pages on some of the world’s most popular social media websites.
Write to Direct Line
If you would prefer to correspond with Direct Line by post you can do so by sending your letters to their official postal address which is provided below. Please make sure you specify the exact reason why you are contacting them on the envelope so they can forward your mail to the necessary department.
Direct Line Insurance,
Direct Line Group,
Direct Line social media
As aforementioned you can also contact Direct Line through their social media pages, where you can also check out their promotional posts and videos. Official links to their pages on social media websites are provided below for your convenience.
- Send Direct Line a Tweet on Twitter
- Check out their posts on Facebook
- Watch their YouTube videos
- Add them to your circle on Google+
- Check out their LinkedIn company profile page