Phone Amazon UK customer services on 0870 042 0479 (charged at 13p per minute plus access charge) or call their new freephone contact number 0800 279 7234.
More ways to contact Amazon
Amazon Customer Services – 0800 279 7234
Contact Amazon UK customer service advisors on their free-to-call phone number 0800 279 7234. This is the general enquiries helpline for Amazon UK customers so any query about your Amazon order, including if it hasn’t arrived on time or there is a problem with the item received, should be directed to this phone number. You can also cancel an order, or arrange a return or refund, by calling this helpline. 0800 279 7234 also acts as the main contact number for Amazon digital services, such as Amazon video, music downloads, games & software downloads, and audiobooks.
Amazon Prime members should also phone 0800 279 7234 to make a query about their account and to get technical support for their Prime Video and Prime Music issues. You can also call this number to change your Prime account settings, in case you’ve forgotten your username/password, or if you want to cancel your Amazon Prime membership.
If you want to contact Amazon customer services from outside the UK then phone +44 207 084 7911. Please note it will cost more to call their international helpline than normal UK landline-landline call costs, and the call charge will also vary depending on which country you are calling Amazon from.
To write to Amazon customer services, use their official postal address which is provided here:
Amazon Customer Services,
1-9 The Grove,
Amazon Kindle – 0800 496 2449
Phone the Amazon Kindle general enquiries & troubleshooting helpline by calling their free contact number 0800 496 2449. Customer service advisors on this helpline will provide technical support for your Kindle E-reader, Kindle Fire tablet and Kindle App issues. You can also manage your Kindle Books and subscriptions by calling this helpline.
If you are having a problem with your Amazon Kindle service abroad, then call the Kindle international helpline +44 203 356 6212. Please remember that international phone calls cost more than normal UK calls and that the cost will vary depending on which country you are calling Amazon from. You should also be aware that overseas calls made from mobiles and payphones, such as those you would see at the airport, will cost significantly more than international landline calls.
Complain to Amazon – 0207 084 7911
Contact Amazon to make a complaint by calling their London head office on 0207 084 7911, which is a local-rate phone number. You should first call either the main Amazon customer service helpline 0800 279 7234 or their dedicated Kindle helpline 0800 496 2449 to see if your complaint can be resolved by an advisor at an initial stage. If you feel your complaint is unresolved after doing this you should then contact Amazon head office 0207 084 7911. London local rate phone numbers cost up to 12p per minute, plus a standard access charge, from BT landlines and up to 45p per minute from mobiles. Free minutes that are included in your mobile tariff or rewards package will usually contribute to the call cost instead of this monetary charge, however check with your mobile network provider for full details about your tariff.
Important Amazon UK Phone Numbers
|Amazon Customer Services||0800 279 7234|
|Amazon Kindle||0800 496 2449|
|Complaints to Amazon Head Office||0207 084 7911|
Call cost information: 0800 phone numbers are freephone numbers, and are therefore free of charge to call from all UK landline and mobile phones. Calls to 020 London numbers are charged as all other local UK numbers, such as 01 area code numbers (please see our area code pages for more information).
Amazon’s Alternative Contact Options
A comprehensive help page is available on Amazon’s official customer service website: https://www.amazon.co.uk/gp/help/contact-us . You can also fill out an online form on that site to get Amazon to call you back and provide order advice or technical support. This is an innovative approach that saves you having to remember several different contact numbers for Amazon.
Amazon has a wide range of social media platforms which reflects its status as the largest global Internet-based retailer in terms of sales. Links to these social media sites can be found below.