Call UCAS advisors by dialling their standard-rate telephone contact number 0371 468 0468 to apply for an undergraduate degree course, to find a university through clearing and for postgraduate enquiries.
Undergraduate enquiries – 0371 468 0468
Contact UCAS by calling their general enquiries phone number 0371 468 0468 to apply for an undergraduate degree course, to check the entry requirements at your preferred university and to track an existing application. Additionally you should dial this number to check when the deadlines are for application submissions as some courses such as medicine have earlier expiry dates.
Moreover if you would like technical support when signing in to their online platform you can call this helpline to have your personal ID and password reset. Similarly if you are having issues with submitting your personal statement or university choices you should dial this number for troubleshooting, where you can also get helpful advice for using their course finder.
In the unfortunate circumstance that you do not get the exam results that confer enough points to get into either your first or second choice university you can call this helpline to find a course which you can enter through clearing. Thousands of places are offered through the clearing system so you may still be able to find excellent undergraduate education through this process.
Calling UCAS from your landline or mobile telephone will cost the same as making an equivalent call to any other 01 or 02 local number as well as similar 03 national helplines, thus you will pay a small access charge plus a per-minute fee. Alternatively if you have free inclusive minutes on your tariff you can use these to call UCAS for free instead of paying a monetary charge. Normal opening times are 8am-6pm Monday-Friday however these are usually extended on important deadline dates as well as following exam results day to help students applying to university through clearing.
Contact UCAS from outside the UK – +44 330 333 0230
If you need to contact UCAS from outside the UK you may phone their international contact number +44 330 333 0230, which is useful if you are on holiday when exam results are released thus you need to apply through clearing from overseas. Similarly if you are a foreign student you can phone this helpline for advice on living in Britain, to get accommodation assistance and for specialist support groups. Please note that calling UCAS from abroad will cost you more than calling them from within the UK and that international landline calls are usually cheaper than mobile communication.
Complain to UCAS – 0371 468 0468
Contact UCAS to make a complaint by calling their customer service phone number 0371 468 0468 where you can voice your dissatisfaction about a failed application if their online platform did not work, meaning you couldn’t submit your application by the deadline. You can also phone this helpline if a member of their staff was rude or unhelpful when you called for support. Alternatively if you would prefer to write to UCAS in order to make a complaint you can either send an email to complaints@ucas.ac.uk or a letter to their customer complaints team:
UCAS Customer Complaints Team,
Rosehill,
New Barn Lane,
Cheltenham,
GL52 3LZ,
United Kingdom.
Apply for a postgraduate course – 0371 334 4447
Phone UCAS to apply for a postgraduate course through their UKPASS service by dialling their dedicated contact number 0371 334 4447. Although you will have to apply directly to your chosen university for the majority of masters and doctorate degrees you can still apply for postgraduate education through UCAS for a select few degrees, including performing arts. You can phone this helpline for guidance on how to submit your personal statement and to correct a mistake when entering your previous grades.
Postgraduate teacher training – 0371 468 0469
Contact the postgraduate teacher training division at UCAS by calling their UK phone number 0371 468 0469 in order to apply for a PGCE course or similar education to enable you to attain Qualified Teacher Status (QTS). You will be able to select a course which suits your time constraints, for example either a university-led course or placement-focused college training.
UCAS Progress – 0371 468 2568
Call UCAS Progress on their telephone contact number 0371 468 2568 for general enquiries about post-16 education and to apply for a course once completing your GCSEs. For example you can call this helpline to enquire about academic A-level courses as well as vocational apprenticeships so that you can learn a trade. Their friendly advisors will guide you through the application process including what dates you need to submit applications by, how you can contact the relevant college and to change the details on an existing application.
Conservatoire applications – 0371 468 0470
Apply to a conservatoire through UCAS by calling their contact number 0371 468 0470 to reach an advisor by phone. They can help you to submit a personal statement catered for one of these performing arts institutions as well as how you can submit evidence of previous creative work in support of your application. You can also phone this number to find out the exact entry requirements for each music and drama degree.
Vital UCAS contact numbers
| UCAS department | UK contact number | International helpline |
|---|---|---|
| Undergraduate enquiries & complaints | 0371 468 0468 | +44 330 333 0230 |
| Postgraduate courses | 0371 334 4447 | +44 330 333 0235 |
| Teacher training enquiries | 0371 468 0469 | +44 330 333 0231 |
| UCAS Progress | 0371 468 2568 | +44 371 468 2568 |
| Conservatoire applications | 0371 468 0470 | +44 330 333 0232 |
Alternative ways to get in touch with UCAS
UCAS offer prospective students a number of ways to contact them including email addresses and profiles on social media which can assist you with using their online platform to apply for a university entry, for more formal enquiries you can write a letter to their UK postal address.
Write to UCAS
You can send written enquiries to UCAS by sending a letter to their UK postal address below, however please do not include any sensitive information such as your online personal ID as this can be used by criminals to access your confidential details.
UCAS,
Rosehill,
New Barn Lane,
Cheltenham,
Gloucestershire,
GL52 3LZ,
United Kingdom.
Email UCAS
You can message UCAS online by writing to their email address feedback@ucas.ac.uk, however you won’t be able to directly enquire about your university application through this service. Instead you should either call them using the telephone helplines provided on this page or by messaging their social media accounts.
UCAS social media
UCAS offers a range of accounts on popular social media websites frequented by students, as such they allow applicants to message their customer service staff through their profiles to assist them with their applications.
- Message UCAS on their Facebook profile
- www.facebook.com/ucasonline
- Send UCAS a tweet through Twitter
- twitter.com/UCAS_online
- Check out recent posts on the UCAS Google+ page
- plus.google.com/+Ucasonlineofficial
- Watch helpful university application tips on UCAS’ YouTube channel
- www.youtube.com/user/UCASonline
- Find out more about UCAS on their LinkedIn page
- www.linkedin.com/company/ucas
- Check out pictures on the UCAS Instagram feed
- www.instagram.com/ucas_online
- Check out pinned posts on the UCAS Pinterest page
- uk.pinterest.com/ucas