Contact the Post Office on their general enquiries phone number 0345 611 2970 to find your nearest branch, to get their opening hours and for financial advice if you hold a savings ISA with them.
Post Office general enquiries – 0345 611 2970
Phone Post Office general enquiries by calling their UK contact number 0345 611 2970 for assistance when sending letters or parcels through the Royal Mail postal network. Therefore you can call this helpline to locate your nearest branch and their respective opening times so that you can receive assistance when weighing your parcels. Similarly if you are unsure of which postage stamps you need to purchase for the size of letter that you are posting you can call this helpline to receive helpful advice from their customer service advisors. If you are sending valuable items you can request to send them via the track & trace service, where you can follow its progress through the mail network as well as insuring against damages and theft.
Additionally if you would like support when completing an application for a UK passport or driving licence then you should call this helpline for information about the Check & Send service offered by the Post Office, where for a small fee they will ensure that you have filled out your forms correctly, thus potentially saving you from having to pay a second application charge.
Calling the Post Office general enquiries phone number 0345 611 2970 will cost you the same as making an equivalent call to a local 01 or 02 contact number. Therefore a per-minute rate applies which depends on what time and day you are calling on as well as a connection charge which is set by your particular provider. However if you have free minutes as part of an inclusive landline or mobile tariff then you will be able to phone the Post Office for free on this number as these can be used to make calls to 03 numbers. This telephone helpline is open 8:15-6pm Monday-Friday and 8:30am-2pm Saturday, therefore lines are closed on Sundays as well as UK bank holidays.
Complaints – 0345 611 2970
Contact the Post Office to make a complaint by calling their customer service phone number 0345 611 2970 where you can voice your dissatisfaction at a delayed parcel delivery, the conduct of a member of their staff or an unfair decision about your personal finances. For example if you believe you have been unfairly denied a personal loan or a mortgage then you can phone this helpline to apply for compensation. Alternatively you can write to their UK headquarters directly by using their London postal address:
Complaints Department,
Post Office Ltd,
Finsbury Dials,
20 Finsbury Street,
London,
EC2Y 9AQ,
United Kingdom.
Broadband and landline – 0345 600 3210
Contact Post Office customer services on their local-rate phone number 0345 600 3210 for enquiries about your home broadband and landline connection. For example if you believe you have been overcharged for your internet usage you can call this helpline for a detailed explanation on your latest bill. Moreover if you require technical support when connecting to your WiFi network then you should call their specialist advisors for helpful troubleshooting tips for keeping you online. Similarly if your download speeds are frequently lower than the average quoted to you when you signed up to Post Office broadband then you should call this number for an explanation.
Post Office broadband & landline customers – useful phone numbers
| Department | UK contact number |
|---|---|
| Customer services | 0345 600 3210 |
| Sign up for Post Office broadband and landline | 0800 092 0514 |
Post Office savings – 0800 169 7500
Phone the Post Office for free by calling their freephone contact number 0800 169 7500 to open a new savings account, to check the annual interest rates which apply to their ISA products and to check when you can withdraw finances from your fund. Furthermore if you would like to join one of their investment products including premium bonds then you may call this helpline to confirm the financial protections on each of their savings accounts, thus ensuring your deposits are safe.
Credit cards – 0345 607 6500
Contact the Post Office to discuss your credit card by calling their dedicated phone number 0345 607 6500 where you can notify them that you are experiencing financial difficulties and therefore you would like an extension on your payment date. Moreover if you would like to borrow more on your card then you can call their personable staff to increase your credit limit. If you would like to close your account then you may dial this number to confirm this once you have payed off the remainder of your debts. Alternatively if you would like to check the benefits available on each of their types of credit card such as matched, balance transfer and platinum products; plus to report your Post Office credit card as lost or stolen then you should examine the table below to find the relevant contact number for your enquiry.
Post Office credit card phone numbers – a summary
| Credit card department | Contact number |
|---|---|
| Customer services | 0345 607 6500 |
| Apply for a Post Office credit card | 0800 169 2000 |
| Report a lost or stolen credit card | 0800 169 2646 |
Current accounts – 0345 266 8977
Call the Post Office on their telephone contact number 0345 266 8977 to speak with a financial advisor about your current account, where you can request an increase on your overdraft limit. Moreover you can dial this helpline for telephone banking which allows you to transfer money into a different account as well as checking the balance of your funds. Similarly if you require technical support when signing in to their online banking services in the event that you have forgotten your username or password then you should call this helpline for troubleshooting tips from their customer service team. If your debit card goes missing then you should inform the Post Office as quickly as possible otherwise it may be used fraudulently. Calls to the Post Office current accounts phone number 0345 266 8977 are charged at the same rate as phoning local 01 and 02 area code numbers.
Alternatively if you would like to sign up for a Post Office current account you may call their designated applications freephone number 0800 028 1122 for free from any UK landline or mobile phone. Moreover you can call this particular helpline to check the different types of account are available and to confirm the APR interest rates that apply depending on how much money you regularly deposit.
International payments – 0800 180 4809
Contact the Post Office to make an international payment by calling their freephone number 0800 180 4809 for free, where you can also set up a regular personal or business payment to another country. Furthermore you can call this helpline to confirm the rates you will pay for making the overseas payment, leaving you in no doubt how much money you will send abroad. Alternatively if you are currently outside the UK you can call their international helpline +44 203 162 8080 to make a payment to a different nation, however please note that this is not a freephone service and that the exact cost of the call will depend on which country you are in.
Post Office mortgages – 0800 707 6206
Phone the Post Office by dialling their freephone number 0800 707 6206 to contact their specialist team of mortgage advisors about borrowing money against your house. Please note that if you are a first time buyer or you are remortgaging your current property you may be eligible for preferential interest rates. If you are an existing customer you must phone them immediately if you are suffering from financial difficulties as your home may be repossessed if you do not keep up with your regular repayments. The Post Office mortgages helpline is open from 8:30am-7:30pm Monday-Friday and 9:30am-1pm Saturday, thus please note you will be unable to call their mortgages team on a Sunday as well as some UK bank holidays.
Post Office travel insurance – 0330 123 3690
Contact the Post Office to get a quote for your holiday travel insurance by calling their UK phone number 0330 123 3690, where you can also renew your policy from a previous trip. Similarly if you are planning on travelling abroad several times in a year you can call this number for general enquiries about their multi-trip cover options. Moreover you can call this number to make a non-emergency claim in the event that your connecting flight has been delayed or if the hotel makes a cancellation that is outside your control. Please note that if you suffer a medical emergency whilst abroad you should call their dedicated international helpline +44 20 8865 3074 as this is available 24 hours a day plus these advisors are specially trained in handling emergencies.
Home insurance – 0345 073 1002
Contact the Post Office on their home insurance phone number 0345 073 1002 to add valuable items to your contents policy, to renew expired cover and to notify them that you are moving house. However please note that if you do not wish to transfer your home insurance to your new property then you may have to pay an early cancellation fee. In the unfortunate event that you have to make a claim on your Post Office home insurance policy as a result of an emergency such as a fire or flood then please consult the table below to find the correct helpline for you to call.
Post Office home insurance phone numbers
| Home insurance department | Contact number |
|---|---|
| Customer services | 0345 073 1002 |
| Get a quote for Post Office home insurance | 0330 018 8207 |
| Renew your policy | 0330 018 4082 |
| Make a claim on your home insurance | 0345 073 1005 |
Car insurance from the Post Office – 0345 073 1002
Contact the Post Office by calling their telephone number 0345 073 1002 to take out a car insurance policy and to upgrade your existing cover by adding optional extras such as breakdown cover. Furthermore this is also the main customer service phone number for general enquiries relating to vans thus if you would like to get a quote for motor protection on your commercial vehicle you can do so by calling this number. If you would like to make a claim on your car insurance policy in the event that you were involved in an accident you can call the appropriate phone number from the table below.
Post Office car and van insurance contact numbers
| Department | Phone number |
|---|---|
| Customer services | 0345 073 1002 |
| Renew your motor policy | 0330 018 4082 |
| Car and van insurance claims | 0345 073 1005 |
| Quotes – car insurance | 0330 018 3770 |
| Quotes – van cover | 0330 018 3793 |
Motorbike insurance – 0345 301 4563
Phone the Post Office customer services on their UK contact number 0345 301 4563 for general enquiries about their range of motorbike insurance policies, including specialised cover for classic bikes. If you would like to add a vehicle to your motorcycle cover you can do so by calling their friendly team of advisors as you can insure up to four bikes on a single policy. Furthermore you can add optional extras to your insurance such as protection for leathers, helmets and personal injury. If you need to make an emergency claim on your motorbike policy you can do so by calling the relevant number from the table below, where you can also find contact details for renewing previously expired insurance.
Post Office motorbike insurance phone numbers – at a glimpse
| Motorbike insurance department | Contact number |
|---|---|
| General enquiries | 0345 301 4563 |
| Get a quote | 0345 872 3595 |
| Renew your previous policy | 0345 301 4564 |
| Make a claim | 0345 504 0349 |
Post Office life insurance – 0345 266 1484
Contact the Post Office for general enquiries about your life insurance policy by calling their UK phone number 0345 266 1484, where you can also increase the lump sum payable upon your death by changing the amount you pay regularly in premiums. You should also call this helpline to enquire about the types of cover they have available including mortgage assurance, critical illness cover and free parent life cover. Please note that prior to 31st January 2017 Post Office life insurance policies were underwritten by Aviva as opposed to The Royal London Mutual Insurance Society, therefore please examine the table below carefully to find the correct phone number if you need to make a claim on a loved one’s policy.
Life insurance contact numbers – in summary
| Life insurance department | Phone number |
|---|---|
| General enquiries – policy taken out after 31/01/2017 | 0345 266 1484 |
| General enquiries – policy taken out before 31/01/2017 | 0800 158 3065 |
| Make a claim – policy taken out after 31/01/2017 | 0345 266 1483 |
| Make a claim – policy taken out before 31/01/2017 | 0800 015 1142 |
| Funeral benefit option claims | 0800 022 3229 |
| Bereavement support helpline | 01244 625 180 |
Post Office funeral plan – 0800 033 4301
Contact the Post Office for free on their funeral plan freephone number 0800 033 4301 to increase your regular premiums to increase the amount available to your loved ones to pay for your funeral costs. You should also call in the unfortunate circumstance that a policyholder has passed away; their team of advisors will delicately handle the matter and inform you on which probate details you need to provide them with. Alternatively if you would like to purchase a new funeral care policy you should call their dedicated sales helpline 0800 033 4302 which is also free to call from all UK landline and mobile phones.
Post Office contact numbers – at a glance
| Post Office department | Phone number |
|---|---|
| General enquiries | 0345 611 2970 |
| Post Office broadband & landline – customer services | 0345 600 3210 |
| Post Office broadband & landline – sales | 0800 092 0514 |
| Savings accounts | 0800 169 7500 |
| Post Office credit cards – customer services | 0345 607 6500 |
| Post Office credit cards – applications | 0800 169 2000 |
| Post Office credit cards – report a lost or stolen card | 0800 169 2646 |
| Current accounts – customer services | 0345 266 8977 |
| Current accounts – applications | 0800 028 1122 |
| Make an international payment with the Post Office – UK calls | 0800 180 4809 |
| Make an international payment with the Post Office – overseas calls | +44 203 162 8080 |
| Mortgages | 0800 707 6206 |
| Post Office travel insurance – customer services | 0330 123 3690 |
| Post Office travel insurance – emergency helpline | +44 20 8865 3074 |
| Home insurance – customer services | 0345 073 1002 |
| Home insurance – get a quote | 0330 018 8207 |
| Home insurance – renew your policy | 0330 018 4082 |
| Home insurance – claims | 0345 073 1005 |
| Post Office car & van insurance – customer services | 0345 073 1002 |
| Post Office car & van insurance – renewals | 0330 018 4082 |
| Post Office car & van insurance – make a claim on your policy | 0345 073 1005 |
| Post Office car & van insurance – car quotes | 0330 018 3770 |
| Post Office car & van insurance – van quotes | 0330 018 3793 |
| Motorbike insurance – customer services | 0345 301 4563 |
| Motorbike insurance – get a quote | 0345 872 3595 |
| Motorbike insurance – renewals | 0345 301 4564 |
| Motorbike insurance – claims | 0345 504 0349 |
| Post Office life insurance – customer services (policy taken out after 31/01/2017) | 0345 266 1484 |
| Post Office life insurance – customer services (policy taken out before 31/01/2017) | 0800 158 3065 |
| Post Office life insurance – claims (policy taken out after 31/01/2017) | 0345 266 1483 |
| Post Office life insurance – claims (policy taken out before 31/01/2017) | 0800 015 1142 |
| Post Office life insurance – funeral benefit option claims | 0800 022 3229 |
| Post Office life insurance – bereavement support helpline | 01244 625 180 |
| Funeral plan | 0800 033 4301 |
Alternative ways to contact the Post Office
Despite being one of of the most recognisable historical companies in the UK the Post Office embrace modern customer service outlets including email, live web chats and social media profiles; as you would expect they also have a postal address you can use to send them letters.
Write to the Post Office
You can write to the Post Office with your general enquiries by sending your letters to their London head office directly by using the postal address below, alternatively you can write to your local outlet by using their official branch finder to locate your nearest Post Office.
Post Office Ltd,
Finsbury Dials,
20 Finsbury Street,
London,
EC2Y 9AQ,
United Kingdom.
Email the Post Office
Email the Post Office by visiting their “contact us” website where you can click on the appropriate drop-down menu for your enquiry, furthermore you will be able to use this service to have a live web chat with their advisors if you would prefer not to speak to someone on their telephone helplines.
Connect with the Post Office on social media
If you are a tech savvy individual then you will also be able to use the Post Office’s social media profiles to contact their customer service advisors, as well as checking out their promotional prices and financial products.
- Check out their posts on Facebook
- www.facebook.com/postoffice
- Send a Tweet to Post Office customer services on Twitter
- twitter.com/postoffice
- Watch their helpful video tips on YouTube
- www.youtube.com/user/postoffice
- View the Post Office company profile page on LinkedIn
- www.linkedin.com/company/post-office