Contact Trainline customer services by dialling their UK phone number 0333 202 2222 for technical support when ordering tickets on their app and to claim a refund for an unused travel pass.
Trainline customer services – 0333 202 2222
Phone Trainline on their customer service contact number 0333 202 2222 to claim a refund for an unused ticket, however you should note that advanced tickets may not be refundable unless there was a network-wide issue. You can also call this helpline for technical support when purchasing tickets using their mobile app, for instance if you have forgotten your username or password which is preventing you from accessing your reference number.
Moreover you can call this helpline to notify Trainline about a delay or platform alteration which has not been reported on their journey planner. Similarly if you are aware of a cheaper ticket that has not been posted on their website you can phone their customer care team to notify them of the error.
Lines are open from 8am-10pm daily however be aware that closures may be in effect during bank holidays. Calling Trainline will cost the same as phoning local UK numbers which start with 01 and 02 area codes, thus you will usually pay a per-minute rate and access charge which vary according to which network provider you subscribe to. Alternatively you can contact Trainline for free if you have inclusive minutes remaining on your monthly tariff or pay as you go rewards bundle as these can be used to telephone all national 03 helplines.
Trainline head office – 0203 128 2000
Contact Trainline on their head office phone number to file a formal complaint about a ticket that was not accepted for travel by a particular network and to request a refund if you found a cheaper ticket elsewhere. You should also call this helpline to complain if you were wrongly sold an advance ticket despite engineering works being scheduled for that day. Alternatively if you would rather write a letter of complaint you may send it directly to the Trainline’s London head office which is located at this address:
Trainline,
50 Farringdon Road,
London,
EC1M 3HE,
United Kingdom.
Contact Trainline from outside the UK: +44 333 202 2222
Contact Trainline customer services from outside the UK by calling their international telephone number +44 333 202 2222 where you can book train tickets in Europe. For instance you may wish to purchase tickets for airport train services once you have arrived in the United Kingdom. Likewise if you are travelling on Eurotunnel services between England and France you may call this helpline to confirm which travel documents you require to travel, such as your passport.
Please be aware that calling Trainline from outside the UK will invariably cost more than making a local call within the country unless you have a dedicated roaming package on your mobile. Similarly the exact cost of the call will depend on which country you are in as well as your specific network provider.
Book a train ticket – 0871 244 1545
Commuters can book a train ticket via Trainline by calling their telephone bookings number 0871 244 1545 (13p/min + access charge) then supplying the customer service advisor with their itinerary. When contacting Trainline you should also notify them if you have any railcards which will reduce the cost of your ticket. Likewise if you are planning on making multiple journeys you can call this helpline to purchase a season ticket which will usually reduce the per-trip cost when travelling on the UK railway network. Please note that this helpline is charged at 13p per-minute plus the associated access charges which are set by your provider, these may be higher for mobile customers compared to landline callers.
Business customer enquiries – 0870 3333 555
Contact Trainline on their business enquiries phone number 0870 3333 555 (13p/min + access charge) for support when booking multiple tickets for your staff members. Likewise if you need to amend the number of persons travelling on a specific booking you may call this helpline for technical support using your account on their corporate dashboard. If your administrative staff require training whilst using the platform you can call this helpline to speak to a representative who can advise them.
Trainline contact numbers
| Trainline department | Phone number |
|---|---|
| Trainline customer services | 0333 202 2222 |
| Head office enquiries | 0203 128 2000 |
| Contact Trainline from outside the UK | +44 333 202 2222 |
| Book a train ticket (13p/min + access charge) | 0871 244 1545 |
| Business customer enquiries (13p/min + access charge) | 0870 3333 555 |
More ways to contact Trainline
Trainline customer services are available through a variety of platforms such as email and physical postal addresses where you can return unused tickets. They also operate several social media profiles where they promote their seasonal ticket discounts as well as notifying you of any upcoming engineering works.
Email Trainline
Email Trainline by filling out the form available on their support website or by sending your enquiries directly to their address sales.support@info.thetrainline.com to request a refund, for a schedule of upcoming engineering works and to complain about a misleading timetable.
Return your tickets to Trainline
Once you have requested a refund from Trainline for an unused ticket you may be prompted to return them to their handling office before your compensation is processed. This customer care centre is located at their Edinburgh address:
Trainline,
PO Box 23972,
Edinburgh,
EH3 5DA,
United Kingdom.
Trainline social media profiles
Trainline use their social media platforms as an effective way to promote their seasonal ticket discounts and to announce major changes to usual timetables. Some of their profiles are equipped with messaging functions which allow you to post public messages to their customer service staff with enquiries about refunds, ticket purchases and feedback.
- Follow Trainline updates on Facebook
- www.facebook.com/thetrainlinecom
- Request customer service support via the Trainline Twitter feed
- twitter.com/thetrainline
- Watch Trainline adverts through their YouTube channel
- www.youtube.com/user/thetrainlinecom
- Find out about working at Trainline via their LinkedIn profile
- uk.linkedin.com/company/trainline