Royal Mail: 0843 504 7203 or 03457 740 740

Phone the Royal Mail customer service department on 0843 504 7203 (7p/min + operator’s access charge) or call their standard rate UK contact number 03457 740 740 for parcel tracking, to get their prices corresponding to different delivery times and for complaints.

 

Customer services – 03457 740 740

Royal Mail Postman

Contact Royal Mail customer services by calling their dedicated phone number 03457 740 740 where you can enquire about their track and trace parcel delivery options, which allows you to check when your package will be arriving in real time. You can also call this number to find out how many postage stamps you will need to send a letter of any given size or weight. Finally if you have received letters for a person who no longer lives at your address you can call this helpline to find out how you can return them to the original sender.

Lines are open 8am-6pm Monday-Friday, 8am-1pm Saturday and 9am-2pm Sunday, however you should be aware that these opening times may change on UK bank holidays such as Christmas Day. Calls to Royal Mail are charged at standard UK local rates, which means you will pay a variable per minute fee which depends on when you call them on as well as an access charge which is set by your landline or mobile provider. However if you have free inclusive minutes as part of your tariff you will be able to phone Royal Mail for free as these can be used for calls to 01, 02 and 03 telephone numbers. Alternatively if you require the use of textphone services due to a severe speech impediment or hearing difficulties then you may use their type talk helpline 03456 000 606, which is charged at the same rate as the customer service telephone number.

 

Complaints – 03457 740 740

Phone Royal Mail to make a complaint by calling their customer service contact number 03457 740 740, where you can complain about a damaged package or the conduct of one of their postmen. If your parcel has gone missing then you can call this number to claim compensation if you delivered it under their registered mail insurance policy. Alternatively if you would prefer to send a letter of complaint directly to their head office located in London you can do so by writing to their UK postal address:

Complaints Department,
Royal Mail Group,
100 Victoria Embankment,
London,
EC4Y 0HQ,
United Kingdom.

 

Royal Mail Shop – 03457 641 641

Contact the Royal Mail shop by calling their official phone number 03457 641 641 to purchase commemorative stamps as well as postage for your letters and parcels. Moreover if you require technical support when printing out postage labels on their online service then you can call their helpful team of advisors for troubleshooting advice. They also have a range of gift items including stationary so you can call this helpline to get their prices and for options such as wrapping.

If you are outside of the UK you can call the Royal Mail shop from abroad by using their international phone number +44 131 316 7483, however please note that this will cost more than making an equivalent call from within the UK and that the exact charge will depend on which overseas country you are calling from.

 

Parcelforce & USPS enquiries – 0344 800 4466

Call Parcelforce on their UK phone number 0344 800 4466 to contact the international subsidiary of Royal Mail about your overseas parcel delivery. You can call this number to track the progress of your package as it travels around their network to ensure that your personal or business arrives on time. This is also the UK contact number for the United States Postal Service (USPS), so if you are expecting a delivery from the US courier you can call this helpline to track your package and to make amendments to the scheduled delivery date. Alternatively if you calling from outside the UK you should contact your local Parcelforce carrier by using the appropriate telephone number from the table below.

 

Parcelforce international phone numbers – a full summary

Country Parcelforce contact number Country Parcelforce contact number
Albania 0800 4141 Kenya 324 2000
Anguilla 264 497 2528 Korea (Rep.) -8276
Argentina 0810 777 7787 Kuwait 2481 9033
Armenia 514 514 Latvia – Europriority Business, Globalpriority and Globalvalue  +371 293 293 73
Australia 13 7678 Latvia – Europriority Home 6760 8249
Austria 059876 3000 Lebanon 1577
Bahrain 97317534534 Lithuania – Europriority Business, Globalvalue and Globalpriority  +37065295379
Barbados +1 246 436 4800 Lithuania – Europriority Home +370 700 55 400
Belarus +375 172 275 839 Luxembourg 00352 – 360441
Belgium 02/55 66 211 Macao 8396 8521
Bermuda +441 2977893 Madeira 707 200 118
Bhutan +975 02 334444 Malaysia 1300 300 300
Bolivia 591 2-2116190 Malawi +265 1 832 163
Bosnia and Herzegovina 1312 Maldives +960 331 5555
Botswana +267 368 1000 Malta 00356 21807807
Brazil 8007257282 Mauritania 45257227
Brunei Darussalam 673-238 2888 Mauritius 208 2851 and 210 5916
Bulgaria – Sofia +359 2871 3824 Mexico (55) 5340 3300
Bulgaria – other areas 3595 260 7607 Moldova +373 22 270 044
Burundi 257 22 32 51 Monaco 969391391
Canada 1-866-607-6301 Montenegro 19801
Cayman Islands 345 949 – 7001 Namibia +264 61 201 3042
Chile 600 950 2020 Nepal -4410377
China (People’s Rep.) 11183 Netherlands 0900-1116660
Colombia 01 8000 111 210 New Caledonia 1000
Costa Rica 506 800-900-2000 New Zealand 0800 501 501
Croatia – Euro Priority Business +38512042672 Nigeria +234 8023317053
Croatia – Euro Priority Home, Global Value and Global Priority  072 303304 Norway 4004
Cyprus 77778013 Oman 24510282
Czech Republic +420 840 123 456 Pakistan 111-111-117
Denmark – Euro Priority Business / Global Value  0045-76 33 1111 Panama +507 512-7601
Denmark – Euro Priority Husiness and Global Priority +4570707030 Papa New Guinea +675 305 3745
Dominican Republic 809-534-5838 / 1-809-200-3890 Paraguay (595 21) 498-112/16
Ecuador 3 828 400 Peru 511 5000
Egypt 16789 Poland 0 804 262 262
El Salvador (503)2527 – 7600 Portugal 707200607
Estonia 00372/6990102 Romania 0040 269501900
Ethiopia + 251 011 515 51 32 Russian Federation 8-800-2005-055
Finland 0200 3130 Samoa -26955
France – Euro Priority Business 08 99 70 31 00 San Marino (+378) 0549.882564
France – Euro Priority Home, Global Priority and Global Value  3631 Sardinia +39 06 5958.1
Fiji 3302022 Saudi Arabia 920005700
Georgia 2 24 09 09 Serbia +381 700 100 300
Germany 06677/646907000 Sicily +39 06 5958.1
Ghana 0 302668138 Singapore 1800 222 5777
Gibraltar +350 200 75714 Slovakia 00421-455242500
Greece 0030 – 2115005000 Slovenia 00386-15001190
Guernsey 01481 711720 South Africa 0860 111 502
Guyana 592 – 226 – 3127 Spain – Europriority Home, Globalpriority and Globalvalue 902 197 197
Honduras +504 2233 3585 and + 504 2234 2178 Spain – Europriority Business 807 242 002
Hong Kong 2921 2211 / 2921 2560 Sri Lanka +94 011 2325111
Hungary 0036 1 802 0265 St Lucia +1 (758) 452-2671
Iceland 580 1200 Sweden – Europriority Home, Globalpriority 0771 33 33 10
India 1800 11 2011 Sweden – Europriority Business, Globalvalue 0046 42 387040
India – Delhi 1800 11 9888 Switzerland 0848 888 888
India – Mumbai 222 615 6125 Taiwan 0800 700 365
India – Chennai 442 231 3282 Tanzania (United Rep.) 255-22-2118280
India – Kolkata 3322 120 476 Thailand 0 2831 3131/3600
India – Bangalore 8022 867 302 Togo 22 21 4403
India – Hyderabad 402 346 3925 Trinidad and Tobago (868) 669 – 5361 – 9
India – Ahmedabad 1800 233 7999 Tunisia (+216) 71 888 888
India – Pune 2026 12 1570 Turkey 4441788
India – Kochi 4842 353 486 Uganda -51260.2
Indonesia 161 / 021 – 161 Ukraine +38 044 235-33-81
Ireland – Europriority Business, Europriority Home and Global Value +353 186 06 200 United Arab Emirates 600-5-99999
Ireland – Global Priority 1850 57 58 59 United States of America 1-800-275-8777
Israel +972 768 870007/171 Uruguay 00598 291 60200
Italy 199.15.11.88 Uzbekistan 233-62-34
Jamaica +876 922 9448 Vanuatu + 678 22000
Japan 0120 – 593155 Vietnam 190 054 5433
Jersey 01534 616 616 Zambia 8881
Kazakhstan 1499 Zimbabwe 04-794963

 

Royal Mail Business – 08457 950 950

Contact Royal Mail on their dedicated business phone number 08457 950 950 to arrange regular parcel deliveries using their commercial services. If a package for your customer has gone missing then you can call this helpline to get an update on when it will reach them and to request compensation in the event it was damaged in transit. You should also phone this number for support with an existing contract, for example to notify them that you are moving premises.

 

Royal Mail Business contact numbers – at a glance

Department Phone number
Customer services 08457 950 950
Move premises 03457 777 888
Royal Mail shop – UK calls 03457 782 677
Royal Mail shop – international calls +44 131 316 7482

 

Royal Mail contact numbers – in summary

Royal Mail Department Phone number
Customer services – telephone 03457 740 740
Customer services – textphone 03456 000 606
Royal Mail shop – UK calls 03457 641 641
Royal Mail shop – international calls +44 131 316 7483
Parcelforce – customer services 0344 800 4466
Parcelforce – Welsh language helpline (Llinell gymorth iaith Gymraeg Parcelforce) 0344 800 5550
Parcelforce – textphone 08000 855 854
Royal Mail Business – customer services 08457 950 950
Royal Mail Business – move premises 03457 777 888
Royal Mail Business – shop (UK calls) 03457 782 677
Royal Mail Business – shop (international calls) +44 131 316 7482

Royal Mail Vans with Postman

 

Alternative ways to contact Royal Mail

Royal Mail offer a number of ways in which you can contact them including email addresses, a freepost postal address and official accounts on some of the most popular social media websites used across the globe.

 

Write to Royal Mail

If you would like to write to Royal Mail you can use their freepost customer service postal address which is provided below, you do not need to affix postage stamps to your letter when writing to them making it essentially free of charge to contact them using this method.

Freepost,
Royal Mail Customer Services,
United Kingdom.

 

Email Royal Mail

You can email Royal Mail by going to their contact web app, where you will also find helpful options including live web chats with their UK-based team of advisors.

 

Contact Royal Mail via social media

Royal Mail have dedicated support profiles on social media websites for the tech savvy individuals amongst you, where you can also see the latest promotional rates for their domestic and international parcel deliveries.

Check out posts about Royal Mail stamps and collectibles on Facebook
www.facebook.com/RoyalMailStamps
Get Royal Mail customer service support in Tweet form via Twitter
twitter.com/RoyalMail
Watch helpful videos on how to post letters on their YouTube channel
www.youtube.com/royalmail
Add Royal Mail to your circles on Google+
plus.google.com/+royalmail
View the Royal Mail company profile page on LinkedIn
www.linkedin.com/company/royal-mail