Contact NatWest on their UK telephone number 03457 888 444 for customer service advice on your online banking, credit card, business current account and mortgage borrowing.
Customer services – 03457 888 444
Phone NatWest Bank on their customer service contact number 03457 888 444 to pay money into another current account via telephone banking. Similarly if you are having difficulties logging in to their online banking service as you have forgotten your username or password you can phone this helpline to get these reset.
Their advisors will also be able to provide you with technical support when using their website if you would like to manage your overdraft limit by using their online systems. Please note that this number only applies to account-holders living in England and Wales, if you live in Scotland you should call their dedicated helpline 03459 000 200.
Calls to the NatWest customer service contact numbers 03457 888 444 and 03459 000 200 are charged at identical rates as calls to 01 and 02 area code numbers. This means you will be charged a per-minute rate that varies according to when you make the call as well as a set access fee which is determined by your particular provider. Alternatively you can contact NatWest for free on these numbers if you have free inclusive minutes as part of your landline or mobile tariff as these can be used to make calls to non-geographic 03 numbers. Lines are open 24 hours a day, seven days a week however an automated service is in effect outside of standard bank opening hours.
NatWest current account telephone numbers – at a glimpse
| Department | Phone number |
|---|---|
| Customer services – England & Wales accounts (UK calls) | 03457 888 444 |
| Customer services – England & Wales accounts (textphone) | 0800 404 6161 |
| Customer services – England & Wales accounts (international helpline) | +44 3457 888 444 |
| Customer services – Scotland accounts (UK calls) | 03459 000 200 |
| Customer services – Scotland accounts (textphone) | 0800 092 9098 |
| Customer services – Scotland accounts (international helpline) | +44 1183 732 069 |
Credit cards – 0370 333 9091
Contact Natwest about their range of Classic credit cards on their UK phone number 0370 333 9091 to enquire about the APR interest rates which affect your regular repayments, to extend your credit limit and to perform a balance transfer. One reason why you would do this is to pay off your debt early, therefore you should call this number to get advice on how to do this. By contrast if you are struggling to make your regular repayments you can call this helpline for impartial financial advice. Please note that if you are a Gold or Platinum customer with NatWest credit cards you should examine the table below to find the correct phone number for you to call.
Important NatWest credit card contact numbers
| Credit card department | Telephone number |
|---|---|
| Classic credit cards | 0370 333 9091 |
| Gold credit cards | 0370 333 1993 |
| Platinum credit cards | 0370 909 3715 |
| International helpline | +44 1268 508 018 |
| Textphone support | 0370 154 1192 |
Mortgages – 0800 092 9585
Call NatWest for free on their freephone contact number 0800 092 9585 to apply for a mortgage, increase your borrowing term or to pay off your debt early. If you are an existing customer you should call this number to notify NatWest that you would like to move property so that they can change your financing agreement. Similarly if you would like to remortgage your existing home you can call this number to find out how much you will receive and how long you will have to pay it back. You should also dial this helpline to discover if they offer preferential rates for first-time buyers. Lines are open from 8am-8pm Monday-Friday and 9am-4pm Saturdays, so please be aware you will not be able to phone this team on Sundays as well as UK bank holidays.
Full list of NatWest mortgage phone numbers
| Mortgage department | Contact number |
|---|---|
| Customer services – UK calls | 0800 092 9585 |
| Customer services – textphone | 0800 917 0789 |
| Customer services – international helpline | +44 121 629 0739 |
| Apply for a mortgage | 0345 302 0190 |
| Apply for a mortgage – textphone | 0800 917 0526 |
| Track a mortgage application | 0800 151 2572 |
| Track a mortgage application – textphone | 0800 917 0526 |
Loans – 0345 366 5502
Contact Natwest on their local-rate telephone number 0345 366 5502 for general enquiries about their range of loans. For example you can call their friendly staff to check the interest rates which will affect your regular repayments, where you can also notify them that you are struggling to keep up with repayments due to financial difficulties. By contrast you would like to pay off your loan early you can do so by setting up a balance transfer, which you can do by calling their helpline. Alternatively if you would like to apply for a loan with Natwest you can call their freephone applications helpline 0800 200 400 for free from any UK landline or mobile phone.
Natwest home insurance – 0800 051 5450
Phone Natwest on their freephone contact number 0800 051 5450 for free to get a quote on your home insurance and to renew your previous house cover. If your home has been beset by an emergency such as fire, flooding or theft you can also phone this number to make a claim on your policy. Furthermore if you have acquired valuables that you would like to insure under your contents cover you can call their personable staff to update your policy. You should also call this helpline if you are intending on moving home so that they can transfer your policy to your new address, however this will affect your regular premiums. They also have a 24-hour emergency advice team which you can reach by calling this number who will then advise you on temporary accommodation and keeping your family safe.
Life insurance – 0800 068 2161
Phone NatWest Bank life insurance on their freephone contact number 0800 068 2161 for free to get a quote for your mortgage protection, to change the lump sum amount your family receive after your passing and to renew your previous policy if it has expired. In the unfortunate case that a loved one has passed away you can call this helpline for assistance with the probate requirements for making a claim on their life insurance policy. If you require the use of textphone or minicom services as a result of hearing difficulties or a severe speech impediment you can call their dedicated helpline number 0800 404 6161 to type your life insurance enquiries.
Lost & stolen cards – 0370 600 0459
Phone Natwest to report your cards as lost or stolen by calling their dedicated contact number 0370 600 0459, which is open 24 hours a day seven days a week. This is the emergency helpline for both credit and debit cards so please do not hesitate to call them once you know your card is missing so that they can prevent it from being used fraudulently. You can also call this helpline to get an update on the progress of your replacement card and for information about how you can make withdrawals at your local NatWest branch.
Lost & stolen card contact numbers for NatWest
| Lost & stolen cards department | Phone number |
|---|---|
| Lost cards in the UK | 0370 600 0459 |
| Lost card whilst abroad | +44 1268 500 813 |
| Lost cards – textphone helpline | 0800 917 0526 |
Report fraud – 0800 161 5149
Contact NatWest for free on their freephone number if you suspect someone has fraudulently accessed your current account details, for example if there is an unexplained payment on your bank statement. Their specialist team of security advisors will then review your case and award you adequate compensation if the criminals have managed to spend money using your account. Alternatively if you would like to report fraud on your personal or business credit card then please call the appropriate number from the table below.
NatWest anti-fraud contact numbers – in summary
| Department | Phone number |
|---|---|
| Current account fraud – UK | 0800 161 5149 & 0370 600 0459 |
| Current account fraud – international | +44 125 230 8047 |
| Business account fraud – UK | 0345 300 3986 |
| Business account fraud – international) | +44 125 230 8047 |
| Credit card fraud – UK | 0800 161 5153 |
| Credit card fraud – international | +44 1268 508 020 |
| Business credit card fraud – UK | 0345 300 4350 |
| Business credit card fraud – international | +44 1268 508 020 |
NatWest complaints – 0800 151 0404
Contact NatWest for free by calling their freephone number 0800 151 0404 to make a complaint about one of their financial services or regarding the conduct of a member of staff. For example if you believe you have been overcharged or unfairly denied a borrowing product such as a loan then you can call this helpline to have your case reviewed. Alternatively if you would like to make a complaint in writing you may send your letters to their customer relations manager using this postal address:
Customer Relations Manager,
NatWest,
Freepost,
PO Box 594,
Chatham,
ME4 9DP,
United Kingdom.
Business banking with NatWest – 03457 11 44 77
Speak to a Natwest business banking advisor on their telephone contact number 03457 11 44 77 where you can view any outstanding debts on your account, pay your creditors and notify them that your company is moving premises. Similarly if you would like to change the nominated representatives on your business account you can call this number to get advice on how to do this, however you will require written confirmation from all signatories currently named on your accounts. This helpline is open 24 hours a day, seven days a week to allow you to check your balance and perform transfers at any time of day. If you are overseas then please call their dedicated international helpline +44 8705 11 44 77 if you wish to manage your company finances from abroad.
NatWest business banking contact numbers
| Department | Phone number |
|---|---|
| Customer services | 03457 11 44 77 |
| Textphone helpline | 08457 056 016 |
| International contact number | +44 8705 11 44 77 |
Private banking – 0333 202 3330
Contact NatWest on their private banking phone number 0333 202 3330 to consult with your personal finance manager about your investments, savings and for general account services including balance transfers. If you are interested in the benefits of their private funds then you can call this number to see if you are eligible for private banking services. Alternatively if you are abroad then you can call their private banking international contact number +44 161 933 7239, however please note that this will cost more than making the equivalent UK-only call and that the exact cost will depend on which country you are calling from.
All NatWest contact numbers – at a glance
| NatWest department | Phone number |
|---|---|
| Current accounts – England & Wales customers (UK calls) | 03457 888 444 |
| Current accounts – England & Wales customers (textphone) | 0800 404 6161 |
| Current accounts – England & Wales customers (international helpline) | +44 3457 888 444 |
| Current accounts – Scotland customers (UK calls) | 03459 000 200 |
| Current accounts – Scotland customers (textphone) | 0800 092 9098 |
| Current accounts – Scotland customers (international helpline) | +44 1183 732 069 |
| Natwest credit cards – Classic customers | 0370 333 9091 |
| Natwest credit cards – Gold customers | 0370 333 1993 |
| Natwest credit cards – Platinum customers | 0370 909 3715 |
| Natwest credit cards – international helpline | +44 1268 508 018 |
| Natwest credit cards – textphone & minicom | 0370 154 1192 |
| Mortgages – customer services (UK) | 0800 092 9585 |
| Mortgages – customer services (textphone) | 0800 917 0789 |
| Mortgages – customer services (international) | +44 121 629 0739 |
| Mortgages – applications | 0345 302 0190 |
| Mortgages – applications (textphone) | 0800 917 0526 |
| Mortgages – track an existing application | 0800 151 2572 |
| Mortgages – track an existing application (textphone) | 0800 917 0526 |
| NatWest loans – general enquiries | 0345 366 5502 |
| NatWest loans – general enquiries (textphone) | 0800 404 6161 |
| NatWest loans – applications | 0800 200 400 |
| NatWest loans – applications (textphone) | 0800 917 0526 |
| Home insurance | 0800 051 5450 |
| Life insurance | 0800 068 2161 |
| Life insurance – textphone | 0800 404 6161 |
| Lost & stolen cards – UK | 0370 600 0459 |
| Lost & stolen cards – textphone | 0800 917 0526 |
| Lost & stolen cards – international | +44 1268 500 813 |
| Report fraud – current account customers (UK) | 0800 161 5149 & 0370 600 0459 |
| Report fraud – current account customers (international) | +44 125 230 8047 |
| Report fraud – business account customers (UK) | 0345 300 3986 |
| Report fraud – business account customers (international) | +44 125 230 8047 |
| Report fraud – credit card customers (UK) | 0800 161 5153 |
| Report fraud – credit card customers (international) | +44 1268 508 020 |
| Report fraud – business credit card customers (UK) | 0345 300 4350 |
| Report fraud – business credit card customers (international) | +44 1268 508 020 |
| NatWest complaints – England & Wales accounts (UK calls) | 0800 151 0404 |
| NatWest complaints – England & Wales accounts (textphone) | 0800 404 6161 |
| NatWest complaints – England & Wales accounts (international calls) | +44 3457 888 444 |
| NatWest complaints – Scotland accounts (UK calls) | 0800 151 0409 |
| NatWest complaints – Scotland accounts (textphone) | 0800 092 9098 |
| NatWest complaints – Scotland accounts (international calls) | +44 1183 732 069 |
| NatWest business banking – customer services | 03457 11 44 77 |
| NatWest business banking – textphone number | 08457 056 016 |
| NatWest business banking – international helpline | +44 8705 11 44 77 |
| Private banking – customer services | 0333 202 3330 |
| Private banking – textphone | 0800 027 1395 |
| Private banking – international | +44 161 933 7239 |
Other ways you can contact NatWest
Like many major banks NatWest now offer a number of ways you can contact them without having to stay sat on hold whilst calling their telephone helplines, for example they have email and postal addresses as well as accounts on some of the most popular social media websites.
Write to NatWest
You can send letters to NatWest in the post by using their customer service address provided below, please do not include sensitive account information in your correspondence as this can potentially be used by criminals to fraudulently access your bank account.
Customer Service Department,
NatWest,
Freepost,
PO Box 594,
Chatham,
ME4 9DP,
United Kingdom.
Email NatWest
Send an email to NatWest by going to their UK support website, where you can also find the answers to frequently asked questions and links to their online banking portal.
Connect with NatWest on social media
Use the links below to contact NatWest through their profiles on social media networks, where you can also find promotions for their latest savings rates as well helpful tips with using their telephone and online banking services.
- Check out NatWest on Facebook
- www.facebook.com/NatWest
- Send NatWest a Tweet on their customer service Twitter page
- twitter.com/NatWest_Help
- Add them to your inner circles on Google+
- plus.google.com/+natwest
- Watch promotional videos on their official YouTube channel
- www.youtube.com/user/NatWestVideoChannel
- Add NatWest employees to your professional network on LinkedIn
- www.linkedin.com/company/natwest