Contact British Gas customer services on 0843 504 7164 (7p per minute + network access charge) or phone for free on their freephone number 0800 048 0202 for general enquiries or to get help paying your gas and electricity bills.
More ways to contact British Gas
British Gas customer services – 0800 048 0202
Contact British Gas Customer Services by calling their phone number 0800 048 0202 which is free of charge as it is a freephone helpline. You can direct any of your account enquiries towards this helpline, so if you want to query a bill payment to British Gas or if you would like to change your energy tariff then you should dial their number.
You should also phone 0800 048 0202 if you are moving house and would therefore like to transfer your energy supply to a new address, or if you would like to cancel your account with British Gas by switching to a new supplier. This helpline is open from 8am-8pm Monday-Friday and 8am-6pm Saturday, so please be aware that you will not be able to make an enquiry about your account on Sundays and that opening times may be reduced on bank holidays.
Textphone & minicom helpline – 18001 0800 072 8626
If you are hard of hearing or suffer from speech difficulties and you would like to contact British Gas with your general enquiries then please dial their dedicated accessibility number 18001 0800 072 8626 from your textphone or minicom device.
Welsh Language Helpline – 0800 072 8630
Phone British Gas’ dedicated helpline for Welsh language customers using their freephone contact number 0800 072 8630.
Rhif ffôn nwy Prydain ar gyfer cwsmeriaid Cymraeg: 0800 072 8630.
Scottish Gas – 0333 202 9802
Contact Scottish Gas on their local-rate phone number 0333 202 9802 to manage your account, to report gas leaks and to report a broken-down heater. Scottish Gas is the trading name north of the border for Centrica which also runs British Gas, therefore you can use any of the contact numbers listed on this page to notify them about a problem with your boiler, for technical support when submitting meter readings and to top up your prepayment gas card. This helpline is open from 8am-8pm Monday-Friday and 9am-5pm Saturday for all non-emergency enquiries.
Pay as You Go energy – 0800 048 0303
Contact British Gas on their freephone telephone number 0800 048 0303 if you are a Pay as You Go Energy customer and you would like to make an enquiry about your service. You can phone this number if you believe that your meter is faulty and thus you would like an engineer to repair or replace it to avoid you overpaying for energy. Similarly if your electricity key or gas card is faulty, or if it is lost or has been stolen, then you can phone 0800 048 0303 for free to get a replacement. Furthermore please get in touch with British Gas using this helpline if you would like to change your Pay as You Go tariff or if you would like to change to a monthly bill structure.
Top up your Pay as You Go meter – 0800 107 0188
Phone British Gas’ 24-hour billing contact number 0800 107 0188 to top up your Pay as You Go energy meter from the comfort of your own home by making a card payment over the telephone. Alternatively if you would prefer to top up your electricity key or gas card from an official PayPoint shop then you can find your nearest facilitated outlet using their official locator service at www.paypoint.com/en-gb.
Join British Gas – 0800 980 6005
Phone British Gas for free on their dedicated sales contact number 0800 980 6005 if you would like to switch your energy supplier to join their service. You can also call this helpline if you are uncertain about their prices and you would therefore like further price information about each of their available energy tariffs. Please note that their sales helpline 0800 980 6005 is open 8am-8pm on weekdays and 9am-5pm on Saturday, so you will be unable to join British Gas on a Sunday.
Website technical support – 0800 048 0505
Contact British Gas if you are having technical difficulties using their website by calling their freephone phone number 0800 048 0505 to receive troubleshooting support. For example you should call this helpline if you are unable to submit an online meter reading or if the website is not allowing you to book a breakdown appointment service. Furthermore you can call this number if your online energy account has been locked as you have forgotten your username or password login details.
Britsh Gas HomeCare – 0800 048 1000
Contact British Gas HomeCare for free using their customer service phone number 0800 048 1000 to speak to an advisor regarding your monthly payments or if you have suffered a boiler breakdown. Their HomeCare packages are essentially boiler, heating and plumbing insurance policies which include an annual service to ensure that your central heating systems are fully maintained. Furthermore please call their freephone helpline number 0800 048 1000 if you would like to upgrade your British Gas or Scottish Gas HomeCare cover to include kitchen appliances or if you are having difficulty making the monthly payments toward your existing policy. Moreover you can call this helpline if you would like to change your scheduled engineer date or time, thus ensuring that you will be at home when their engineers visit your property. This is one of their most popular services thus they have several different phone numbers for each specific department, such as sales helplines and contact numbers for replacement boilers, which you can find using the table below.
HomeCare Phone Numbers
|Department||UK Contact Number|
|General Enquiries & Breakdowns||0800 048 1000|
|Join British Gas Homecare||0800 980 6004|
|Schedule your Annual Service Visits||0800 294 9678|
|One-Off Repairs||0800 000 999|
|Get a New or Replacement Boiler||0800 009 4450|
|HomeCare Business Enquiries||0800 048 1687|
|Cancel your HomeCare Cover||0800 294 9123|
HomeCare Postal Address
You can also write to British Gas to enquire about their HomeCare services or if you would like to formally notify them of a change or cancellation of your account in writing, if you would like to do so then you should use their official postal address:
HomeCare Membership Office,
Gas & electricity installations – 0800 072 5280
Phone British Gas in order to install a new gas or electricity system by calling their freephone contact number 0800 072 5280 free of charge. You can call this helpline if you are a developer thus you would like British Gas to install the gas and electricity systems in your new properties, alternatively you can call this helpline if you are a homeowner who has made an extension to your house which requires new gas supply pipes.
Gas and electricity theft – 0800 587 2737
Contact British Gas if you believe someone is stealing from your energy supply by calling their freephone helpline using the phone number 0800 587 2737. Energy theft is a serious crime in the UK, therefore you must call this number as soon as you suspect something is amiss to ensure the culprit can be apprehended as quickly as possible. You can also phone 0800 587 2737 if you believe that your meter has previously been illegally tampered with and is therefore providing inaccurate readings.
Check an Engineer’s Identity – 0800 072 8625
Call British Gas to check an engineer’s identity by calling their telephone contact number 0800 072 8625 which as a freephone number is free of charge from all UK landline and mobile phones. Sadly we live in a world where criminals will pretend to be a utility employee in attempt to gain access to your home in order to steal valuable items, therefore British Gas runs this service to ensure that you will only allow access to legitimate employees. All certified engineers will carry a card with contact details on, however you can phone 0800 072 8625 in advance to set a password that you can ask the engineer to repeat in order to confirm their identity. British & Scottish Gas engineers are fully trained in customer security so they will not mind waiting whilst you ensure they are genuine employees so you needn’t feel embarrassed about calling.
Energy Saving Advice – 0800 072 8629
Contact British Gas to get impartial energy saving advice and tips by calling their freephone number 0800 072 8629 which is free to call from all UK landline and mobile phones. You can phone this helpline to get helpful information about how to improve the energy efficiency of your home, thus saving you substantial sums from your energy bills as well as being ecologically friendly toward the environment. Their range of solutions include solar panels, loft insulation and the latest window double-glazing technologies. You can call the Energy Saving Advice team from 8am-5pm Monday-Friday, therefore please be aware that you will have to wait until a normal weekday to get your efficiency tips as this number is closed on weekends.
British Gas emergency contact number – 0800 111 999
Phone the national gas emergency helpline 0800 111 999 if you smell gas or if you suspect that there is a carbon monoxide leak in your home, regardless of whether you are a British Gas customer. You should ensure that you are in a safe place before making the call to prevent danger to you and your family. Similarly if you get your electricity with British Gas then please contact the relevant electricity network operator in your region by getting their phone number from the list below during a power cut.
Report a power cut to British Gas
|Region||UK Contact Number|
|East England||0800 783 8838|
|East Midlands||0800 056 8090|
|London||0800 028 0247|
|Merseyside, Cheshire & North Wales (7p per minute + network access charge)||0845 272 2424|
|Midlands||0800 328 1111|
|Northern England||0800 66 88 77|
|North-West England||0800 195 4141|
|Scotland (Hydro)||0800 300 999|
|Scotland (Scottish Power) (7p per minute + network access charge)||0845 272 7999|
|South-East England||0800 783 8866|
|Southern England||0800 072 7282|
|South Wales||0800 052 0400|
|South West England||0800 365 900|
|Yorkshire||0800 375 675|
Probate enquiries – 0800 294 3125
Contact the specialist team of British Gas probate customer service advisors by calling their freephone number 0800 294 3125 for free from any UK landline or mobile phone. Naturally it is a devastating time when a loved one passes away so these specialist advisors will be able to help you during your bereavement to either close the deceased’s account or to change the account name to ensure that the named person in their will can continue to receive their energy supply.
British Gas business enquiries – 0800 107 3457
Phone the British Gas business enquiries helpline by calling their freephone contact number 0800 107 3457. You can call this helpline to get a quote for a business contract with British Gas for them to fulfill your company’s energy requirements and to get specialist servicing for your boiler, plumbing or gas appliances. If you would prefer to send an email to British Gas with your business-related enquiry then please fill out an official online contact form on their website www.britishgas.co.uk/business/help-and-advice-business/contactus, though please be aware that you should have the official name of your business and your account number to hand. Alternatively you can send their business team an email directly using their dedicated address email@example.com. Finally you can also use these email addresses if you are located in Scotland in order to contact Scottish Gas customer services.
British Gas complaints – 0800 072 8632
Phone British Gas to make an official complaint by calling their dedicated freephone contact number 0800 072 8632 if you are a direct debit customer. Alternatively if you would like to complain about your Pay as You Go energy supply then call 0800 072 8633 where you can complain about excessive bill charges or a faulty meter. Customer service advisors on these helplines will fully explain the complaints process to you and will then hopefully be able to resolve your issue. Furthermore if you would like to complain about your HomeCare service or a boiler installation then you can find the contact number in the following table, which is also useful when making complaints about Scottish Gas engineers.
Telephone numbers for British Gas complaints
|Complaints Department||UK Phone Number|
|Gas & Electricity Complaints||0800 072 8632|
|Complain about your Pay as You Go rate||0800 072 8633|
|HomeCare Complaints||0800 048 1000|
|Small Business Complaints||0330 100 0222|
|Industrial & Commercial Business Complaints (7p per minute + network access charge)||0845 072 8644|
|Boiler Installation Complaints Team||0800 294 4460|
|Complain about your Green Deal Service||0800 316 8219|
If you would prefer to make your complaint in writing rather than calling one of their phone numbers then please send your letter of complaint to this postal address:
Complaints Management Team,
PO Box 226,
Serious & second-stage complaints – 0800 107 0184
Contact the managing director of British Gas customer services by calling their direct freephone phone number 0800 107 0184 if previous attempts to resolve your complaint have failed or if you have a very serious complaint. You can also email this team directly by referring your complaint to their email address firstname.lastname@example.org.
Hive by British Gas – 0800 980 8614
Contact British Gas if you need technical support with your Hive active heating systems by calling their freephone telephone number 0800 980 8614 for free from any UK landline or mobile device. You can dial this number if you are having problems with your wireless thermostat or if your Hive mobile app is not working on your device. Moreover you can send their Hive team an email by using their specific email address email@example.com. Alternatively if your enquiry relates to using their online store or if you want to order products over the phone then you may call their other freephone helpline 0800 980 0649 for technical support advice.
Important British Gas phone numbers
|Customer Services||0800 048 0202|
|Scottish Gas||0333 202 9802|
|Pay as You Go Energy||0800 048 0303|
|Join British Gas||0800 980 6005|
|Website Technical Support||0800 048 0505|
|British Gas HomeCare||0800 048 1000|
|Supply Installations||0800 072 5280|
|Gas & Electricity Theft||0800 587 2737|
|Energy Saving Advice||0800 072 8629|
|Business Enquiries||0800 107 3457|
|Complaints||0800 072 8632|
|Hive by British Gas||0800 980 8614|
Other Ways you can contact British Gas
British Gas and their Scottish subsidiary supplies energy to around 12 million homes in the UK and is by far the largest energy company in the UK and they have numerous ways you can contact them to reflect this status, for example you can contact them on social media, by using email & postal addresses and even by downloading their mobile app.
Contact British Gas online
If you have a busy schedule which means you cannot afford to waste time sat on hold then you can contact British Gas by filling out an online form on their official website www.britishgas.co.uk/Help_Advice/ContactUs, which you can use for all types of enquiry as well as to get support on a specific issue affecting your heating systems.
Write to British Gas
Although it is slower than sending an email or calling one of their helplines you can still send a letter to British Gas with enquiries via their Rotherham postal address below, where you can also send them relevant documentation relating to a payment dispute.
British Gas Customer Services,
PO Box 226,
British Gas mobile app
Mobile communication and apps have flourished in recent years; British Gas are fully aware of this therefore they offer a mobile app that allows you to submit meter readings, compare your energy usage with a previous period, to book an engineer appointment and to pay your electricity bills.
- British Gas on the iPhone App Store
- British Gas Google Play Link for Android Devices
- Amazon Apps Store for Kindle Fire
Contact British Gas on social media
As aforementioned, British & Scottish Gas is the dominant energy supplier in the United Kingdom and thus they use several innovative ways to promote their business as well stay in touch with their customers. One of the ways that they do this is through social media websites:
- Check out their Facebook page
- Send a tweet to their main Twitter page
- Contact customer services on Twitter
- Watch British Gas’ YouTube Videos
- British Gas on Google+
- Check out their company profile on LinkedIn