Contact HomeServe customer services for free on their freephone number 0800 694 4167 for general enquiries about your boiler cover, to make a claim after a breakdown and for engineer appointments.
HomeServe customer services – 0800 694 4167
Contact HomeServe on their customer service phone number for free for general enquiries about their home assurance products which include protection for your plumbing, boiler, drainage and electrical systems. For example you can call this helpline to get a quote for one of their insurance policies, however please remember to submit accurate details otherwise your right to claim may be invalidated.
Existing customers should also phone this helpline to amend their account details, for instance if you change your name or you move house. Similarly if you require technical support when using the My HomeServe online service to manage your engineer appointments you can call this number for troubleshooting assistance.
The Homeserve customer service helpline is open from 8am-8pm Monday-Friday, 8am-4pm Saturday and 10am-4pm Sunday, however be aware these opening hours may be reduced on bank holidays. As a freephone number this line is completely free of charge from all UK landline and mobile handsets, nor will your inclusive minutes be used to make the call.
Textphone helpline – 18001 0800 694 4167
Customers who are hard of hearing and those who have a severe speech impediment can contact HomeServe via their textphone helpline number 18001 0800 694 4167 for minicom and type-talk assistance. This number is free to call, however please ensure you have a supported textphone device prior to making your call.
Annual boiler service – 0800 694 4193
Phone HomeServe on their appointments contact number 0800 694 4193 to arrange your annual boiler service and to reschedule if the original date is no longer convenient. You should also phone this helpline to advise the engineer about parking restrictions at your property.
Complaints – 0800 247 999
Contact HomeServe for free by dialling their freephone number 0800 247 999 to make a complaint about charges applied to your insurance policy, wrongful refusal of compensation following a claim and poor conduct by a member of their engineering team. You may also phone this helpline for information about legal proceedings if their actions caused a fire risk to your property. Alternatively you can send a letter of complaint to HomeServe, along with any relevant evidence pertinent to your complaint, by posting your correspondence to their head office address:
HomeServe (Complaints Department),
Freepost RLYC-LXAL-GEEH,
Walsall,
West Midlands,
WS2 7BN,
United Kingdom.
Gas central heating cover – 0800 694 4140
Call HomeServe for free on their freephone number 0800 694 4140 to contact advisors with general enquiries about their range of policies designed to protect your gas central heating systems. Existing policyholders can also phone this helpline to renew their cover and to make a claim in the event that your boiler or radiators have stopped working.
Plumbing insurance – 0800 694 4192
Contact HomeServe on their plumbing insurance phone number 0800 694 4192 for free for new quotes, renewals and to amend your personal details once you have moved home. You should also call this helpline to make a claim in the event that a pipe has burst on your property. Alternatively if you would like to add drainage cover to your policy to prevent blockages and water outages caused by burst sewerage pipes on your property you can phone HomeServe on their freephone helpline 0800 028 0258 to add Drainage Plus to your policy.
Electrical cover – 0800 694 4190
Contact HomeServe on their electrical cover phone number 0800 694 4190 to get insurance for the wiring systems, plug sockets and supply lines to your property. These policies also cover immersion heaters, hence if you use these to heat your hot water you should consider getting a quote.
Landlord policies – 0800 783 8278
Phone HomeServe through their dedicated help-desk for landlords by calling their UK contact number 0800 783 8278, which is free of charge from all landline and mobile devices. Here you can get a quote to cover multiple properties in the event of leaks, boiler failures and radiator damage. Moreover if you have sold or acquired a new property you can phone this number to amend your policy, although be aware that your monthly premiums will be changed accordingly.
Homeserve contact numbers
| Customer services | |
|---|---|
| Customer services | 0800 694 4167 |
| Textphone helpline | 18001 0800 694 4167 |
| Annual boiler service | 0800 694 4193 |
| Complaints | 0800 247 999 |
| Gas central heating cover | 0800 694 4140 |
| Plumbing insurance | 0800 694 4192 |
| Plumbing & Drainage Plus | 0800 028 0258 |
| Electrical cover | 0800 694 4190 |
| Landlord policies | 0800 783 8278 |
Other ways to contact HomeServe
If you would prefer not to call HomeServe customer services you may consider contacting them in writing via their postal addresses or email forms. You may even post public comments about the insurance company through their range of social media profiles.
Write to HomeServe
Customers may write letters to HomeServe by posting them to either of the following addresses, depending on whether you want to contact their general enquiries unit or their claims department:
- HomeServe customer relations address
- Customer Relations Department, HomeServe Membership Ltd, Freepost RLYC-LXAL-GEEH, Walsall, West Midlands, WS2 7BN, United Kingdom.
- HomeServe claims address
- HomeServer Claims Management Department, Fulwood Park, Preston, PR2 9NZ, United Kingdom.
Email HomeServe
Customers can email HomeServe customer care by completing the enquiries form available on their website. Be aware that it may take them up to ten days to respond to queries sent using this service, therefore if you wish to make an emergency claim on your policy you should consider calling their helplines instead.
Message HomeServe through social media
You can find discount prices on HomeServe insurance policies through their social media profiles, alongside a variety of helpful tips on maintaining your boiler. Please remember that you should not include any sensitive payment information when posting public messages on social media.
- Post a message to HomeServe via Facebook
- www.facebook.com/HomeserveUK
- Sent a tweet to the HomeServe Twitter feed
- twitter.com/HomeServeUK
- Add HomeServe to your circles on Google+
- plus.google.com/+homeserveuk
- Watch HomeServe advertisements through their YouTube channel
- www.youtube.com/user/homeserve
- Get corporate details about HomeServe via their LinkedIn profile
- www.linkedin.com/company/homeserve