Phone EDF Energy customer services by calling their freephone contact number 0800 056 7777 to manage your gas & electricity account, bills and meter readings.
Customer services – 0800 056 7777
Contact EDF Energy for free on their freephone number 0800 056 7777 for general enquiries and to update your personal details if you have changed name, which you can also do to add another person onto your account. If you have been overcharged on your energy bill or if you are receiving notices to pay your bill when you have already done so then you should call this helpline to notify EDF Energy so that they can provide you with an adequate refund. Furthermore you should get in touch with their customer care team if either your meter or your boiler is not working in order to notify them that there is a problem with your supply. Please note that it will be helpful to have your EDF account number and any relevant paperwork such as bills to hand when you make the call to customer services.
Prepayment meter – 0800 015 1733
Contact EDF Energy if you are a customer with a prepayment meter by calling their dedicated freephone number 0800 015 1733 for general enquiries about your pay as you go energy supply. Additionally you can get in touch with this customer care team if there is a technical fault with your meter so that an engineer can be sent out to you, thus preventing you from being overcharged for your gas or electricity needs. Furthermore you can call this number to notify them that you have lost your key or card in order to get a free replacement sent out to you immediately. Similarly if your key is not working you should call this helpline to ensure that you do not pay money onto a defective card.
Automated billing helpline – 0800 015 1736
Contact EDF on their 24-hour helpline number 0800 015 1736 to pay your bills over the telephone via the use of a credit or debit card. Additionally you can use this freephone service to submit up-to-date meter readings which can potentially save you money on your energy bills as it avoids the use of estimated readings which may over-estimate your actual usage. If you are on a variable-rate tariff you can also phone this number to get the current balance on your account.
Direct Debits – 0800 096 2260
Phone EDF Energy for free on their freephone contact number 0800 096 2260 to set up a monthly or quarterly direct debit to pay your bills. You should also contact them using this helpline if you would like to amend the bank account from which your direct debit agreement is paid from and to cancel your regular payments in circumstances such as switching to a smart meter.
Switch to EDF Energy – 0800 096 4063
Call EDF on their sales telephone contact number 0800 096 4063 to switch your energy supplier to get your gas and electricity supplied by EDF. You should also phone this number if you are comparing energy prices and would like further information about the tariffs that they offer as well as their respective costs. This is a freephone number so it is free to call from all UK landline and mobile devices.
Fixed-rate tariff enquiries – 0800 096 7355
Contact EDF about your fixed-rate tariff by calling their dedicated freephone telephone number 0800 096 7355 from either a landline or mobile phone. You should call this number if your fixed-length contract is coming to an end therefore you would like to renew your existing energy deal or switch to a different energy supplier. You should also call this number if you pay for your gas & electricity by direct debit and you are having problems with your supply, for example your water is not heating up or your electricity is down.
Accessibility & priority services – 0800 269 450
Contact EDF if you require additional services by calling their freephone accessibility telephone number 0800 269 450 where you can request additional support. You should call this number if you have a disability which requires additional customer care, for example if you are blind meaning you require your important energy bills to be in braille format or on an audio CD. Elderly customers and those with physical disabilities can also call EDF on this helpline to get personalised support to help them in case of any problems with their energy supplies. If you are hearing impaired or if you have a severe speech impediment you can contact their accessibility team on their dedicated textphone number 0800 096 2929 if you have a suitable typetalk, textphone or minicom device.
International helpline: +44 113 820 7117
Phone EDF Energy from outside the UK by calling their official international contact number +44 113 820 7117 for overseas billing enquiries and to notify them of a potential problem with either your bills or your energy supply from abroad. Customers should be aware that calling their customer service department from abroad using this telephone number will incur a higher cost than making the equivalent call from within the UK, with the exact charges depending on which country you are calling from.
Complaints – 0800 051 1643
Contact EDF to lodge an official complaint by calling their allocated phone number 0800 051 1643 to reach an advisor who will guide you through their complaints procedure and open an investigation into how they have failed in terms of either their energy supply, bill charges or customer services. For example you should call this helpline if you have repeatedly been overcharged on your gas & electricity bills or if you have been offended by a member of their staff. If you would prefer to make your complaint in writing and to send them documents relevant to your case such as a bill or payment receipt you can send them an email to their complaint resolutions manager using their email address: complaintresolutionmanager@edfenergy.com. Furthermore you can send them a letter of complaint using their dedicated UK postal address which is provided below.
Freepost EDF Energy,
For the attention of the Complaints Resolution Manager,
UK.
If you are unsatisfied with the resolution that they offer after making your initial complaint you can escalate it to their executive customer services director by calling their freephone contact number 0800 904 7450. Similarly to making an initial complaint you can also send this team an email at CSDirector@edfenergy.com or by sending a letter to their freepost postal address:
Freepost EDF Energy,
For the attention of the Customer Services Director,
UK.
Gas emergencies – 0800 111 999
If you smell gas in your house or suspect there is a carbon monoxide leak you should phone the national gas emergencies contact number 0800 111 999 immediately, regardless of whether you are an EDF Energy customer. This is a freephone service which free to call and open 24 hours a day, 7 days a week so please do not hesitate to call them in the event of a gas leak in your property.
Electricity emergencies – 0800 096 9000
Contact EDF Energy in case of a power cut by calling their electricity emergencies phone number 0800 096 9000 where you will be rerouted to your local network operator so that you can report the problem and get an update on when your power supply will be back up. Alternatively if you already know who your local energy provider is you can contact them directly using their phone number from the table below in order to save time.
EDF electricity emergency phone numbers – local network operators
| Distributor | Emergency freephone number |
|---|---|
| UK Power Networks | 0800 316 3105 |
| Western Power Distribution | 0800 678 3105 |
| UK Power Networks | 0800 316 3105 |
| SP Energy Networks | 0800 001 5400 |
| Western Power Distribution | 0800 678 3105 |
| Northern Powergrid | 0800 668 877 |
| Electricity North West | 0800 195 4141 |
| Scottish Hydro Electric Power Distribution | 0800 300 999 |
| SP Energy Networks | 0800 092 9290 |
| UK Power Networks | 0800 316 3105 |
| Southern Electric Power Distribution | 0800 072 7282 |
| Western Power Distribution | 0800 678 3105 |
| Western Power Distribution | 0800 678 3105 |
| Northern Powergrid | 0800 375 675 |
| Independent Power Networks Ltd | 0800 013 0849 |
| ESP Electricity Limited | 0800 731 6945 |
| Energetics Electricity Ltd | 0800 804 8688 |
| The Electricity Network Company Ltd | 0800 032 6990 |
| UK Power Networks (IDNO) | 0800 717 2012 |
Business customer services – 0800 096 2255
Contact EDF on their business customer services telephone number 0800 096 2255 for general enquiries about their energy contracts for small & medium-sized businesses, where you can also get billing support if you are an existing contract-holder. Examples of circumstances when you should phone this helpline include querying a meter reading, changing your existing gas & electricity contract and disputing a recent energy bill. Please consult our collated list of EDF Energy business contact numbers below if you would like to switch your company’s supply to them and to notify them that you are moving premises.
Summary of EDF Energy business contact numbers
| Department | Phone number |
|---|---|
| Customer services | 0800 096 2255 |
| Switch to EDF | 0800 015 9097 |
| Business movers | 0800 404 7413 |
| Submit a meter reading | 0800 404 7421 |
| International business helpline | +44 113 820 7118 |
Commercial customer services – 0845 366 3664
Phone EDF on their business-rate contact number 0845 366 3664 (7p/min + access charge) for industrial, commercial and public sector energy customers. You should call this number if you are a nominated representative for your company who wishes to query an invoice payment, update EDF on your energy requirements and to begin negotiations on a new energy contract. Alternatively if your energy needs are fulfilled by a third-party intermediary or if you require revenue management services you should consult the helpful table below to identify which telephone number you should call.
EDF Commercial telephone numbers
| Division | Phone number |
|---|---|
| Customer service (7p/min + access charge) | 0845 366 3664 |
| Sales | 0800 328 9030 |
| Revenue management (7p/min + access charge) | 0845 302 7337 |
| Retail sites (7p/min + access charge) | 0845 300 8134 |
| Housing & Public services (7p/min + access charge) | 0845 300 6950 |
| Telecoms (7p/min + access charge) | 0845 300 9134 |
| Third-party intermediaries (7p/min + access charge) | 0845 300 4811 |
EDF Energy phone numbers – at a glance
| Department | Phone number |
|---|---|
| Customer services | 0800 056 7777 |
| Prepayment meters | 0800 015 1733 |
| Automated billing helpline | 0800 015 1736 |
| Direct debits | 0800 096 2260 |
| Switch to EDF | 0800 096 4063 |
| Fixed-rate tariff enquiries | 0800 096 7355 |
| Accessibility & priority services | 0800 269 450 |
| Complaints | 0800 051 1643 |
| Gas emergencies | 0800 111 999 | Electricity emergencies | 0800 096 9000 |
| Business customer services | 0800 096 2255 |
| Commercial customer services (7p/min + access charge) | 0845 366 3664 |
Alternative ways to contact EDF Energy
If you would prefer to get in touch with EDF by sending them an email, letter or even a message on their social media pages you can do so by checking out their alternative contact options below.
Send an email to EDF
You can send EDF an email about your energy supply by filling out an official contact form on their website which they use instead of an email address in order to prevent being flooded with spam, thus ensuring they can respond to your enquiries as quickly as possible.
Write to EDF Energy
EDF Energy has an official customer service postal address which is provided below, where you can send letters of enquiry about their prices and feedback about their staff.
EDF Energy,
Osprey House,
Osprey Road,
Exeter,
EX2 7WN,
United Kingdom.
Connect with EDF on social media
If you’re an avid user of social media websites you will probably be aware that major companies use these sites as another way in which you can contact their customer care teams as well as advertising their products and services. EDF are no exception to this and you can find their popular social media pages in the useful list below.
- Check out their posts on Facebook
- www.facebook.com/edfenergy
- Contact their customer service team via Twitter
- twitter.com/edfenergycs
- Alternatively check out their promotional tweets
- twitter.com/edfenergy
- Add them to your inner circle on Google+
- plus.google.com/+edfenergy
- Check out their profile page on LinkedIn
- www.linkedin.com/company/edf
- Watch their adverts and video tips on YouTube
- www.youtube.com/user/EDFEnergy