Contact Affinity Water on their customer service phone number 0345 357 2402 for supply enquiries, to submit meter readings, to report a leak and for complaints about your water bill.
Customer services – 0345 357 2402
Phone Affinity Water on their customer care contact number 0345 357 2402 for all billing and account enquiries. For example if you would like to query a charge which has been added to your water bill you should call this helpline for assistance.
Moreover if you are planning on moving home to the Affinity Water catchment area you can dial this number to set up your new account prior to arriving at your new address. Similarly if you are moving outside their area you should phone this helpline to get a final water bill and close your account. Furthermore you can call this number for technical support with your online account, for instance if you are unable to login using your usual credentials or if you are having difficulties submitting a payment. If you would prefer to pay for you water usage using direct debit payments you may call their customer service team to set up your regular bank deductions.
The Affinity Water helpline is open from 8am-6pm Monday-Friday and 8am-2pm Saturday, however these opening times are likely to be reduced during bank holidays. Calls are charged at standard UK rates which typically consist of a per-minute fee and an access charge, both of which are determined by your provider. However you may contact Affinity Water for free if you have inclusive minutes as part of your landline or mobile tariff.
Water meter enquiries – 0345 357 2401
Contact Affinity Water on their UK phone number 0345 357 2401 for enquiries relating to water meters, such as getting a new meter fitted at your property. Furthermore you can call this helpline to submit a reading prior to receiving your bill as this will often save you money in comparison to paying at the estimated rate. However please remember to submit accurate readings otherwise you may be fined for misleading their billings department.
Emergency helpline – 0345 357 2407
Phone the Affinity Water emergency helpline using their 24-hour contact number 0345 357 2407 to report a sudden drop in water pressure, complete loss of water and to report frozen pipes. Similarly you should call this helpline if you are experiencing difficulties in locating your external stop tap. Alternatively if you would like to report a problem with your sewerage and drainage systems you should contact the relevant service provider in your area using the table below.
Sewerage and drainage emergency helplines
| Sewerage and drainage provider | Emergency contact number |
|---|---|
| Anglian Water | 03457 145 145 |
| Thames Water | 0800 316 9800 |
| Southern Water | 0330 303 0368 |
Report a burst water main – 0800 376 5325
Contact Leakline for free on their freephone number 0800 376 5325 to report a burst water main or other leak on public property, even if water is simply trickling rather than flowing freely. Affinity Water engineers will then be directed to the property so that they can fix the issue. This helpline is free of charge from all UK telephones and is open 24 hours per day.
Complaints – 01707 268 111
Contact Affinity Water to make a formal complaint by calling their head office phone number 01707 268 111 where you can complain about a failure to restore your water supply following an issue, repeated overcharging on your bills and poor staff conduct. Alternatively you may send a formal letter of complaint, along with relevant evidence pertaining to your grievance, directly to the Affinity Water head office using this postal address:
Affinity Water,
Tamblin Way,
Hatfield,
Hertfordshire,
AL10 9EZ,
United Kingdom.
Affinity for Business – 0345 357 2424
Phone Affinity for Business on their dedicated contact number 0345 357 2424 for commercial customer enquiries such as notifying them that you are moving to new premises or expanding your operation thus you would like to switch to an alternative tariff. New customers may also phone this number for a quote on their water charges and to register an interest in signing up for an account. This helpline is available from 8am-5pm Monday-Friday only so for emergency enquiries please contact your water wholesaler directly.
Wholesale enquiries – 0345 350 3677
Contact Affinity Water on their wholesale telephone number 0345 350 3677 for retailer enquiries For example you may dial this helpline if you would like to set up an account so that you may sell water to businesses in you area. Existing wholesale customers can also call this helpline to increase the water they are looking to sell or to close their accounts if they no longer wish to purchase water.
Developer services – 0345 357 2428
Contact Affinity Water on their developer services phone number 0345 357 2428 to notify them that you are installing a new connection, to request temporary supply to a building and to apply for a disconnection of service if you are demolishing a property. Moreover you can call this helpline to track the progress of a development application and to query their infrastructure charges which are levied on top of their connection fees.
Education enquiries – 020 8420 5864
Contact Affinity Water on their helpline telephone number 020 8420 5864 to book a school trip to their environment and education centre in Hertfordshire. Likewise you can also dial this number to request teaching materials which you may use to educate your students about the water cycle, the industry and how school water usage relates to areas within environmental science. You may also call this helpline to apply to join their free “Challenge: Water” saving programme if your school is situated within their catchment area.
Affinity Water contact numbers
| Department | Phone number |
|---|---|
| Customer services | 0345 357 2402 |
| Water meter enquiries | 0345 357 2401 |
| Emergency helpline | 0345 357 2407 |
| Report a burst water main | 0800 376 5325 |
| Complaints | 01707 268 111 |
| Affinity for Business | 0345 357 2424 |
| Wholesale enquiries | 0345 350 3677 |
| Developer services | 0345 357 2428 |
| Education enquiries | 020 8420 5864 |
Further ways to contact Affinity Water
If you would prefer not to contact Affinity Water via their telephone helplines you can still get in touch with their customer service staff through a variety of methods such as writing to their postal addresses. Moreover you can send messages via the internet using either their email service or their various profiles on social media websites.
Write to Affinity Water
Customers may write to Affinity Water using their various postal addresses outlined below. Please ensure that you write to the most relevant office to your enquiry and you should note that it may take them up to 10 days to respond to your enquiry.
- General enquiries
- Affinity Water, Tamblin Way, Hatfield, Hertfordshire, AL10 9EZ, United Kingdom.
- Write to Affinity for Business
- Customer Service, Affinity for Business, Alchemy – 2nd Floor, Bessemer Road, Welwyn Garden City, Hertfordshire, AL7 1HE, United Kingdom.
- Developer services address
- Developer Services, Affinity Water Ltd, Tamblin Way, Hatfield, Hertfordshire, AL10 9EZ, United Kingdom.
- Environment and Education Centre
- Environment and Education Centre, Affinity Water, Clay Lane, Bushey, Hertfordshire, WD23 1NW, United Kingdom.
Email Affinity Water
Customers may complete the email form located on the Affinity Water website to send online enquiries about their water supply. Please note that it may take their staff up to 48 hours to respond to emails hene you should call their telephone helplines (listed above) for any emergency enquiries.
Get in touch with Affinity Water via social media
You can get in touch with Affinity Water via their range of social media profiles, where you can also find updates about water supply issues and their tariffs. Please remember that you should not include sensitive details about your account when posting public messages as these may be used to fraudulently access your bank accounts.
- Send a message to Affinity Water through Facebook
- www.facebook.com/AffinityWater
- Get live updates from the Affinity Water Twitter feed
- twitter.com/AffinityWater
- Watch advertisements and water-saving tips on the Affinity Water YouTube channel
- www.youtube.com/user/AffinityWater
- Get careers information from Affinity Water via their LinkedIn profile
- www.linkedin.com/company/affinity-water