Asda Contact Number: 0870 183 0621

Call Asda’s UK head office on 0870 183 0621, or to contact an Asda Groceries customer service advisor phone their freephone number 0800 952 6060.

 

Asda Groceries Customer Services – 0800 952 6060

Phone a dedicated Asda grocery customer service advisor using the freephone contact number 0800 952 6060 to resolve problems or answer questions on any aspect of Asda food shopping. This includes general enquiries, location of your nearest store, problems or information about your online delivery order, in-store availability and complaints. This is a freephone number, hence is free to call from all UK landlines (mobile prices may vary). Lines are open 7am-11pm Monday-Saturday and 10am-10pm Sunday.

Alternatively you can contact Asda customer services by filling out an official online form at http://asda-grocery.custhelp.com/app/ask . Asda grocery help, including FAQs and helpful links, is also available at http://asda-grocery.custhelp.com/ .

You can also email Asda groceries customer service advisors using the following official email addresses:

  • In-store problems: asda_stores@mailgb.custhelp.com
  • Asda online food shopping problems: asda_grocery_home_shopping@mailgb.custhelp.com

 

George Clothing at Asda – 0800 952 3003

To contact Asda’s George customer services, phone the freephone number 0800 952 3003. George sells a wide variety of goods in Asda stores and online, including household furnishings, women’s and men’s clothing, school uniforms and clothing accessories. This number is available to call 7 days per week, 8am-8pm.

George FAQs and further links can be found at the official Asda help webpage https://asda.custhelp.com/app/ . You can also contact George at Asda by completing an online form at the official website: https://asda.custhelp.com/app/ask . A direct email address for George.com online issues (see the above number and links for in-store issues) can be found here: asda1@mailgb.custhelp.com .

 

Asda Opticians – 0800 479 8716

Phone an Asda Opticians customer service advisor on 0800 479 8716 for queries and complaints relating to online contact lens orders. If the query instead relates to in-store Asda opticians then instead contact Asda using the number 0800 952 0101. To book an in-store sight test or an Asda eye aftercare check-up, phone your local store to book an appointment. To find your local store contact 0800 952 6060 or use the official Asda store locator here: http://opticians.asda.com/info/store-finder . These are open weekdays 9am-5:30pm and are freephone lines, therefore calls are free of charge from UK landlines.

 

Asda Travel – 01737 336 450

If you need to contact Asda about existing bookings or previous trips with Asda Travel call the phone number 01737 336 450. Asda Travel has now closed, however changes to holiday bookings, booking cancellations and holiday payments can still be made using this number, which is available every day (excluding bank holidays) between 8:30am-8:00pm and is charged at local UK rates (up to 12p from landlines, 3p-45p from mobiles – inclusive mobile minutes may be used for calls to these numbers). To contact Asda Travel by email, use the official email address at customerservices@asda-travel.co.uk .

 

Asda Mobile – 0800 079 2732

Contact Asda Mobile by using the freephone number 0800 079 2731 from landlines, or by simply dialling 2732 from your Asda Mobile phone. This number can be used for any Asda Mobile queries, including top-up & balance checks, sim card activation, handset technical issues and questions about your tariff. This number is free from UK landlines and Asda Mobile phones and is available 8am – 8pm Monday-Friday, 9am – 6pm Saturday, 10am – 5pm Sunday. You can also contact Asda Mobile online by filling out a form at https://mobile.asda.com/contact .

 

Asda Mobile Complaints

To make a complaint about Asda Mobile, fill out an official online form at https://mobile.asda.com/complaints/new , or alternatively write to Asda using the postal address:

Asda Stores LTD,
Asda Mobile Contact Centre,
Asda House,
Great Wilson Street,
Leeds,
LS11 5AD,
United Kingdom.

 

Asda Photo & Card – 0800 479 8713

To contact Asda regarding your online Photo / Card order call using the freephone number 0800 479 8713. This number will connect you to an Asda Photo & Card customer services representative who will guide you through your query on returns, refunds, defective/damaged products and complaints. To contact Asda Phone & Card by email use the official email address photocustomerservices@asda.co.uk , or write using the postal address:

Freepost RSJT-XEEL-XBLR,
Asda Photo Service Team,
Asda Contact Centre,
Asda House,
Great Wilson Street,
Leeds,
LS11 5AD,
United Kingdom.

 

Asda Tyres – 0800 9520 395

Contact an Asda Tyres representative by using the phone number 0800 9520 395. Call this number for advice on tyre choice, prices & payment, tyre fitting and previous Asda tyre orders. This line is open Mon-Fri 9am-6pm & Sat 11.00am-4.00pm (closed Sunday). Alternative contact options include an email address: customerservices@asdatyres.co.uk and an official live chat option which can be found at the top of the Asda tyres website http://www.asdatyres.co.uk/ .

 

Asda Call Time – 0330 777 1804

Phone Asda Call Time using the contact number 0330 777 1804. Problems setting up an Asda Call Time card or issues setting up an account should be made to this number, which is open 7 days per week 8am-6pm. This is a UK local number and hence costs up to 12p per minute from landlines, 3p-45p per minute from mobiles (inclusive mobile minutes may be used for calls to these numbers).

 

Asda Money Contact Numbers

Similar to other UK supermarkets, Asda offers a wide range of finance packages as well as their core retail goods business. Asda focuses on insurance packages, including vehicle, travel, moterbike, caravan, life, pet and home insurance policies, however they do also offer credit cards and gift cards. Numbers for all these Asda Money services can be found below. For general queries about the services offered by Asda Money, send an email via the official address at money.queries@asda.co.uk or by post using this address:

Asda Money,
Asda House,
Great Wilson Street,
Leeds,
LS11 5AD,
United Kingdom.

 

Asda Travel Insurance – 0800 138 2373

Contact Asda Travel Insurance using the phone number 0800 138 2373 to get a quote or for advice about your existing travel insurance policy. Please note that if you purchased your Asda travel insurance policy before 1st October 2015 then instead phone 0800 519 9935 or visit www.acegroup.com for information on how to make a claim or general queries. You can also get an Asda travel quote online, to do this fill in your details online at travelinsurance.asda.com . To contact MAPFRE Assistance, who are the underwriters of Asda travel insurance policies, write using the address:

MAPFRE Asistencia Compañía Internacional de Seguros y Reaseguros,
Sociedad Anonima. 5th Floor, Alpha House,
24a Lime Street,
London,
EC3M 7HS,
United Kingdom.

 

Asda Travel Insurance – All contact numbers

  • Change or cancel your Asda Travel policy: 0800 138 2377
  • Emergency phone number (24 hours per day, year-round): 0208 712 1303 (from within the UK) / +44  208 712 1303* (from abroad)
  • Emergency fax number: +353 91 501619*
  • Claims: 0208 712 1301
    • Claims documents can be sent by post using the address: Travel Claims Services, PO Box 5927, Warrior Square, Southend-on-Sea, Essex, SS1 2JY, United Kingdom. Or sent via email to claims@travelclaimsservices.com
    • Travel claims phone lines are open Monday-Friday 9am-5pm
  • Complaints: 0800 138 2374
    • Complaints can also be sent via email using the official complaints email address at complaints@travelinsurance.asda.com , or by post using the address: The Customer Relations Manager, PO Box 5927, Warrior Square, Southend-on-Sea, Essex, SS1 2JY, United Kingdom.

* International call rates will apply if calling from overseas – costs will vary depending on where you’re calling from and on which network.

 

Asda Travel Money – 0800 188 4002

Phone using the freephone contact number 0800 188 4002 for Asda Travel Money customer services. Any enquiries regarding current Asda Travel money orders, as well as miscellaneous queries, should be made to this number. This contact line is open 24 hours a day, 7 days per week. For postal queries, write using the address:

Travelex Currency Services Limited,
65 Kingsway,
London,
WC2B 6TD,
United Kingdom.

 

Asda Car Insurance – 0333 222 4544

To contact Asda Car Insurance regarding your existing car insurance policy (Asda no longer sells car insurance policies for new customers) phone using the number 0333 222 4544. This number should be used for general customer service queries, making an Asda car insurance claim, and for renewing your car insurance policy. See below for contact details of Asda car insurance breakdown cover. This is a local UK rate phone number, and is available between 9am-6pm Monday-Friday, and 9am-5pm on Saturdays. You can also write to Asda Car Insurance using the official postal address below, or send an email to their customer service department at: customerservices@carinsurance.asdamoney.com .

Asda Car Insurance,
Brightside Park,
Severn Bridge,
Aust,
Bristol,
BS35 4BL,
United Kingdom.

 

Asda Car Insurance – Breakdown Emergency Phone Numbers

  • If your Asda car insurance breakdown policy is provided by Britannia, freephone on 0800 202 8192
  • If your Asda car insurance breakdown policy is provided by RAC, phone on 0333 202 1867 (please note this number is charged at UK local rates, calls made from mobiles may use minutes provided in inclusive bundles)

 

Asda Van Insurance – 0333 222 1052

Contact Asda Van Insurance by calling the local rate phone number 0333 222 1052. Calls made to this number cost 2p per minute from UK landlines, plus connection charge (calls made from mobile phones may cost more). This number should be used for customer service enquiries (Mon-Fri 9am-6pm, Sat 9am-5pm) or for renewal of existing Asda van insurance policies (Mon-Fri 9am-8pm, Sat 9am-5pm, Sun 10am-4pm). To make an Asda van insurance claim phone 0333 005 2597 / 0344 840 9531 (these lines are open 24/7). To write or send documents to Asda van insurance, use the official email address customerservices@vaninsurance.asdamoney.com or the postal address:

Asda Van Insurance,
Brightside Park,
Severn Bridge,
Aust,
Bristol,
BS35 4BL,
United Kingdom.

 

Asda Motorbike Insurance – 0844 409 7184 / 0845 434 7965

Phone Asda Motorbike Insurance to get a quote or find out more about your policy using the contact number 0844 409 7184 or 0845 434 7965.

Calls made to these numbers cost 5p-7p per minute (service charge) plus an access charge (set by your own phone company) when calling from UK landlines and mobile phones (calls made from mobile phones generally have higher access charges than calls from landlines).

Lines are open 9am-7pm Monday-Friday, Saturday 9am-4pm.

You can also get an Asda motorbike insurance quote online by filling out a form at the official website: https://motorbike-insurance.asda.com/PersonalInformation1.aspx .

To make an Asda motorbike insurance claim you should consult your policy document and contact the specific partner that is listed. You can also write to Asda Motorbike Insurance, once you know the particular provider, by posting your claim to this address:

Customer Services Department,
[The Bike Insurer],
8 Princes Parade,
Liverpool,
L3 1DL,
United Kingdom.

 

Asda Caravan Insurance – 0844 409 8472

Contact Asda Caravan Insurance by calling 0844 409 8472. This phone number will direct you to an expert caravan insurance consultant who will guide you through any queries regarding Asda caravan insurance and your particular existing policy.

This line is open 9am-7pm on weekdays, and 9am-4pm on Saturdays (closed Sunday).

Calls made to this number cost 5p-7p per minute plus network access charges (calls made from mobile phones may cost more). If you know your policy provider (look on your policy documents, you can also write to Asda caravan insurance using their postal address:

Customer Services Department,
[The Caravan Insurer],
8 Princes Parade,
Liverpool,
L3 1DL,
United Kingdom.

 

Asda Caravan Insurance – sales helpline (get a quote) – 0844 409 8120

To contact Asda Caravan Insurance to get a quote phone using this number: 0844 409 8120. You can also get a quote online by going to https://caravan-insurance.asda.com/ .

 

Asda Over 50s Life Insurance – 0800 202 8104

Phone Asda Over 50’s Life Insurance cover by using the contact number 0800 202 8104. If you are using a Minicom (textphone) then please dial 18001 before the number. This is a freephone number, but calls made from mobile telephones may charge. Call this number for any questions regarding your existing Asda over 50’s life insurance policy, or to get a quote for a new policy (you can also get a quote via the official and secure Asda Money website http://money.asda.com/over-50s-life-insurance/over-50s-life-insurance-eligibility/ – note you will be redirected to LV= who provide Asda over 50’s life insurance).

 

Asda Over 50s Life Insurance – claims helpline (make a claim) – 0800 678 1908

If you need to make an Asda over 50s life insurance claim phone 0800 678 1908 (for Minicom (textphone) services dial 18001 before this contact number).

You can also write to the provider of Asda over 50s life insurance (LV=) by using their official postal address, provided here:

Claims Department,
LV=,
Pynes Hill House,
Rydon Lane,
Exeter,
EX2 5SP,
United Kingdom.

 

Asda Motorhome Insurance – 0844 409 8870

To contact Asda Motorhome Insurance, phone on 0844 409 8870. This local rate number (5p per minute plus connection charge, mobiles may cost more) will direct you to a customer services advisor, who will assist you with your motorhome insurance query. To get an Asda motorhome insurance quote, phone 0844 409 9486 or get a quote online by going to https://motorhome-insurance.asda.com/ . Both these contact numbers are open 9am-7pm Monday-Friday and 9am-4pm on Saturdays.

 

Asda Pet Insurance – 0844 800 5407

Contact an Asda Pet Insurance customer service representative using the phone number 0844 800 5407 for enquiries on current policies, information on how to renew your policy and to make a claim. If you are a new Asda Pet Insurance customer and you want to get a quote, instead phone using the freephone number 0800 181 4904 (you can also get a quote online from the official Asda Money website: https://asda.quote-my-pet.co.uk/ ). Asda Pet Insurance phone lines are open 8am-6pm Monday-Friday (8am-8pm for new quotes) and 9am-2pm (9pm-5pm for new quotes) and cost 7p per minute from UK landlines (calls made from mobiles may cost more).

 

Asda Home Insurance – 0845 504 5232

Phone Asda Home Insurance (general enquiries) on 0845 504 5232. This contact number will connect you to a trained Asda home insurance customer services member who will direct you to the particular department you require. For new Asda home insurance quotes: contact 0800 479 8711 (freephone number).

As Asda use two different policy providers for their home insurance, consult your policy documents to find the date of your insurance policy, then see the lists below for the phone number specific to your claim, renewal or emergency.

 

Asda Home Insurance (post-07/07/2014)

If you took out your Asda Home Insurance policy after 7th July 2014, then call the following contact numbers:

  • Customer services, claims and renewals: 0800 479 8711 *
  • Home emergency claims: 0800 783 5498 *
  • Legal protection claims: 0344 893 5735 **

* Freephone number

** Local rate UK phone number

To write to Asda home insurance, use this postal address:

Asda Home Insurance,
PO BOX 5733,
SOUTHEND ON SEA,
SS1 2ZP,
United Kingdom.

 

Asda Home Insurance (pre- 7th July 2014)

If you took out your Asda Home Insurance policy before 7th July 2014, then use the following contact numbers:

  • Customer services: 0845 504 5232 *
  • Home insurance claims: 0845 683 0802 **
  • Home emergency claims: 0800 316 1030 ***
  • Renewals: 0800 479 8711 ***
  • Legal protection claims: 01603 420080 ****
  • Key cover claims: 0871 230 1213 ****

* Calls cost 2p per minute plus standard connection charge, mobile costs will vary

** Calls cost 3p per minute plus standard connection charge, mobile costs may vary

*** Freephone number

**** Local rate UK phone number

 

Asda Renters Insurance – 0330 332 2637

The UK local rate phone number 0330 332 2637 will enable you to contact Asda Renters Insurance. This number can be used for all customer service queries regarding Asda renters insurance, and should also be used to make a claim or get a quote (you can also get a quote online by visiting Asda’s official renters insurance website: https://renters-insurance.asda.com/quote ). You can also make a postal insurance claim by sending the required documents using the address:

Asda Renters Insurance,
PO BOX 5733,
SOUTHEND ON SEA,
SS1 2ZP,
United Kingdom.

 

Asda Credit Cards – 0371 704 3369

Contact Asda Credit Card by calling the following phone number: 0371 704 3369. This line is available Monday to Friday 8:30am-8pm, Saturday 9am-6pm and Sunday 10am-4pm, and costs the same as a standard UK local phone call (costs may be higher for mobile phones). There is a comprehensive FAQ guide on Asda credit cards on the official Asda money website (http://money.asda.com/credit-cards/faqs/), and online credit card applications can also be made using this link: http://money.asda.com/credit-cards/credit-card-eligibility/ .

 

Asda Gift Cards – 0800 952 0101

If you have lost your Asda gift card, or for any gift card issues, you can contact Asda by using the freephone number 0800 952 0101. You can check your gift card balance at any Asda checkout or by visiting the customer service desk at an Asda store (use the official store locator to find your nearest store: http://storelocator.asda.com/ ).

 

Grand List of Asda Phone Numbers

Department Contact Number
Customer Services (Groceries) 0800 952 6060
Customer Services (George clothing) 0800 952 3003
Asda Opticians 0800 479 8716
Asda Travel 01737 336 450
Asda Mobile 0800 079 2732
Asda Photo & Card 0800 479 8713
Asda Call Time 0330 777 1804
Asda Tyres 0800 9520 395
Asda Travel Insurance (Asda Money) 0800 138 2373
Asda Travel Money (Asda Money) 0800 188 4002
Asda Car Insurance (Asda Money) 0333 222 4544
Asda Van Insurance (Asda Money) 0333 222 1052
Asda Motorbike Insurance (Asda Money) 0844 409 7184
Asda Caravan Insurance (Asda Money) 0844 409 8472
Asda Over 50s Life Insurance (Asda Money) 0800 202 8104
Asda Motorhome Insurance (Asda Money) 0844 409 8870
Asda Pet Insurance (Asda Money) 0844 800 5407
Asda Home Insurance (Asda Money) 0845 504 5232
Asda Renters Insurance (Asda Money) 0330 332 2637
Asda Credit Card (Asda Money) 0371 704 3369
Asda Gift Card 0800 952 0101

 

Alternative Contact Options

A comprehensive list of official Asda help options, FAQs and further contact details can be found online at https://asda.custhelp.com/app/helphome .

 

Follow & Message Asda on Social Media

Asda has a range of official social media outlets, the most popular of which can be found using these links: