Contact Virgin Money on their UK phone number 0345 600 6103 to apply for a credit card, to get a quote for a car insurance policy and for technical support with an online balance transfer.
General enquiries & current accounts – 0345 600 6103
Phone Virgin Money on their general enquiries contact number 0345 600 6103 to find out more about their financial products including credit cards, insurance policies and pension funds.
This is also the main telephone number for current account customer services therefore you should dial this helpline if you would like to make a balance transfer, add a new person to form a join bank account and to open a new account. You should also phone this helpline for technical support with their online banking platform, for example if you have forgotten your login details you can reset your username and password by calling this customer care help-desk.
Calls to the Virgin Money telephone number 0345 600 6103 are charged at the same rate as calls to local 01 and 02 UK numbers, thus you can call them for free if you have a free inclusive minutes package from your landline or mobile provider. Otherwise you will have to pay a per-minute fee plus a nominal access charge which will be shown on your following telephone bill. Lines are open 8am-8pm on weekdays, 8am-4pm Saturday and 10am-3pm Sunday plus opening hours may be reduced on bank holidays.
Contact Virgin Money from abroad: +44 191 279 4604
Contact Virgin Money on their international contact number +44 191 279 4604 to contact the bank from outside the UK. Here you can manage your account and report missing cards from abroad, their helpful team of advisors will then guide you on how you can withdraw emergency funds so that you can return to Britain safely. Please be aware that calls will normally cost more than making an equivalent call to Virgin Money from within the country and that the precise rate will depend on which country you are visiting.
Virgin Money credit cards – 0800 011 3210
Contact Virgin Money credit card services for free by dialling their freephone contact number 0800 011 3210 to apply for a new card, to check the APR interest rates which affect your balance and to close an account once you have paid off the remaining debt. If you have previously applied you can dial this number to track your application to check if you have been accepted, this is dependent on your current credit score thus you should check in advance whether you are eligible for a particular Virgin Money financial product. Once your new card has arrived you should call this helpline to activate it so that you can use it to purchase items in store, online and to withdraw cash. Alternatively if you have a Virgin Atlantic credit card or you wish to call Virgin Money from outside the United Kingdom you should consult the appropriate table at the bottom of this section.
Lost & stolen Virgin Money cards – 0800 011 3210
Contact Virgin Money for free on their freephone number 0800 011 3210 to report your credit card as being lost or stolen. If you are unable to find your card after a short period of searching for it you should call Virgin Money immediately to cancel it as it may have been taken by criminals who wish to access your funds. Once it has been cancelled you can use this service for information on how to withdraw money from your finances without the use of your credit or debit card. Similarly if you have upcoming bill payments which were made with your card you can call this helpline to have these redirected to your main account.
Virgin Money credit card phone numbers – at a glance
| Credit card department | Virgin Money contact number |
|---|---|
| Customer services | 0800 011 3210 |
| Apply for a Virgin Money credit card | 0800 389 2875 |
| Activate your credit card | 0800 633 5045 |
| Virgin Atlantic credit card services | 0800 056 7686 |
| International credit card helpline | +44 191 284 9005 |
| Make credit card enquiries via Text Relay | 18001 0800 011 3210 |
| Automated SMS credit card messaging | 88300 |
Head office & complaints – 0191 285 7191
Phone Virgin Money head office directly by calling their Newcastle contact number 0191 285 7191 to make a complaint about their customer service staff or a decision by the bank which has affected your finances. For example if you believe that you have been unfairly rejected for a loan or mortgage you can call this helpline to dispute their original decision. Similarly if you suspect that you have been underpaid on an insurance claim or pension return you can call this number to request compensation to the amount that you should be owed. If you would prefer to make your formal complaints in writing you should send your letters to their UK head office postal address:
Virgin Money,
Jubilee House,
Gosforth,
Newcastle upon Tyne,
NE3 4PL,
United Kingdom.
Virgin Money savings – 0345 600 7301
Phone Virgin Money on their dedicated UK contact number 0345 600 7301 for enquiries about their savings accounts, cash ISA funds and fixed rate bonds. You can call this helpline to check the interest rates which help your money to accumulate and to check how often you can withdraw money as some funds have strict limits on when you can take out your cash. They also offer a range of specialised help-to-buy ISAs for new homeowners thus you can call this helpline to check if you are eligible for these products. Please note that this phone number only applies to customers who opened a savings account by post, over the telephone or in a Virgin Money branch thus if you have an online fund you should call the telephone number from the table below.
Full compilation of Virgin Money savings phone numbers
| Department | Contact numbers |
|---|---|
| Customer services – postal, telephone and branch accounts | 0345 600 7301 |
| Customer services – online accounts | 0345 608 1604 |
| Apply for a savings account over the telephone | 0345 606 7685 |
| Technical support with an online savings application | 0345 607 6991 |
| International savings enquiries | +44 191 279 3012 |
Mortgage enquiries – 0345 605 0500
Get in touch with Virgin Money over the telephone by calling their UK contact number 0345 605 0500 to apply for a mortgage, to manage the repayments towards you current property and to notify them that you are moving home. They also offer a few dedicated products for first-time house buyers as well as existing homeowners looking to remortgage their properties so please call their UK-based customer care team for full details. Please be aware that if you are unable to keep up with the repayments your property may be seized, thus if you are experiencing financial difficulties you should dial this number to inform Virgin Money as they may be able to provide support by delaying a payment date or by restructuring your debt.
Virgin Money mortgage contact numbers guide
| Mortgage department | Phone number |
|---|---|
| General enquiries | 0345 605 0500 |
| Manage your existing Virgin Money mortgage from abroad | +44 191 279 3279 |
| Apply for a mortgage | 0345 605 0500 |
| International mortgage applications | +44 191 279 3280 |
Investments & pensions – 03456 10 20 30
Call the Virgin Money investments contact centre by dialling their UK phone number 03456 10 20 30 to manage your existing portfolio, for general enquiries about their pension accounts and to open a new fund. They offer a range of financial products including unit trusts as well as stocks and shares ISAs, each of these products carries a different level of risk thus you should seek financial advice prior to opening a new portfolio. You should also phone this helpline to enquire when you can withdraw money from your pension fund and to change to a different product, thus potentially securing a greater return on your periodical investments.
Virgin Money investment & pension contact numbers
| Department | Phone number |
|---|---|
| Manage your investment portfolio or pension | 03456 10 20 30 |
| Open a new investment fund | 03456 10 20 20 |
| Apply for a new pension | 03456 10 20 40 |
| Check the balance of your investment funds | 0800 917 97 91 |
| Manage your investment portfolio from outside the UK | +44 1268 443 956 |
Virgin Money loans – 0345 600 6622
Phone Virgin Money on their loans contact number 0345 600 6622 to set up a borrowing agreement with the bank, to pay back outstanding debts and to confirm the annual interest rates which affect how much you will eventually pay. You can also call this helpline if you are struggling to make your monthly repayments to get confidential financial advice. Please note that loans are often secured against your property and valuable possessions such as your car so you should call this helpline to arrange an appointment in your local Virgin Money branch to check if you can afford to borrow from them.
Prepaid Virgin Money cards – 0333 900 5005
Contact Virgin Money regarding their range of prepaid cards by calling their national phone number 0333 900 5005, here you can get support on adding funds to your card balance, applying for a new card on behalf of a teenager and on getting a travel money card for when you are travelling abroad. If you have lost your card you should report it to them so that they can refund the outstanding balance into the current account which you used to add money to the card. You can phone Virgin Money to enquire about a prepaid card between 8am-7pm Monday-Friday and 9am-5pm Saturday so please do not attempt to contact them on Sundays.
Contact numbers for prepaid Virgin Money cards
| Department | Telephone number |
|---|---|
| Prepaid Mastercard enquiries | 0333 900 5005 |
| Prepaid travel money card | 0207 118 2211 |
| International enquiries for prepaid Virgin Money Mastercards | +44 333 900 5005 |
| Phone Virgin about your prepaid travel money card from abroad | +44 207 118 2211 |
Home insurance – 0330 303 1123
You can get customer service support with your Virgin Money home insurance policy by dialling their telephone contact number 0330 303 1123 where you can renew your property cover and for cancellations if you are moving home. You should also call this helpline to add valuable possessions to your contents policy which is useful to protect family heirlooms, paintings, jewellery and motor vehicles stored in your garage against theft. If you need to make a claim on your home insurance policy or if you would like to get a quote you may examine the following table to find the appropriate phone number to call.
Virgin Money home insurance phone numbers
| Home insurance department | Contact number |
|---|---|
| General enquiries | 0330 303 1123 |
| Get a home insurance quote from Virgin Money | 0330 303 1122 |
| Make a claim on your home insurance policy | 0330 303 1122 |
Virgin Money car insurance – 0330 303 1125
Phone Virgin Money on their dedicated car insurance contact number 0330 303 1125 to get a quote for your motor vehicle, to get a chipped windscreen repair and for roadside recovery following a breakdown. You should also call this helpline to renew your cover, add another named driver and to add another car to a multi-car policy.
Alternatively if you need to make a claim on your Virgin Money car insurance policy you should dial their UK phone number 0330 303 1126 to receive compensation following an accident which was not your fault. Please be aware that if you currently receive a no claims discount due to your previous safe driving record this may be affected if you seek damages against the other party involved.
Virgin Money car insurance contact numbers
| Car insurance department | UK phone number |
|---|---|
| Customer services & quotes | 0330 303 1125 |
| Car insurance policy claims | 0330 303 1126 |
Virgin Money travel insurance – 0330 400 1249
Phone Virgin Money by calling their travel insurance contact number 0330 400 1249 to get a quote for your international trip, to amend your policy if you are changing the dates you fly out on and for travel advice. For instance you should call this helpline to check which vaccinations are recommended before your stay in a foreign country and to add extra activities to your policy such as ski cover. In the unfortunate event that you or a member of your party has suffered a medical emergency whilst on holiday you should phone the appropriate emergency contact number from the table below.
Important Virgin Money travel insurance phone numbers
| Travel insurance department | Virgin Money contact number |
|---|---|
| General enquiries and renewals | |
| Non-emergency travel insurance claims | 0330 400 1265 |
| Make an emergency claim on your travel insurance policy | +44 207 748 8908 |
| Get a quote for Virgin Money travel insurance | 0330 400 1250 |
Pet insurance – 0345 603 3585
Insure your beloved pet with Virgin Money by calling their UK telephone number 0345 603 3585 where you can also contact an advisor to get a quote, to renew an existing policy and to update your personal details. They also offer a range of bespoke insurance services to help you care for your pet including finding an affiliate veterinary surgeon and legal services for pet owners. Losing a pet can be devastating so if you have suffered a bereavement you can call the phone numbers from the table below for sensitive counselling and to make a claim on veterinary bill payments.
Key contact details for Virgin Money pet insurance
| Pet insurance department | UK contact number |
|---|---|
| General enquiries and policy updates | 0345 603 3585 |
| Make a claim on veterinary bills | 0345 603 3588 |
| Vet finder, pet minder, legal advice and bereavement counselling | 03700 240 663 |
| Get a quote for vet insurance | 0800 051 0477 |
Virgin Money life insurance – 0345 604 3370
Contact Virgin Money life insurance by calling their general enquiries contact number 0345 604 3370 to renew your policy, to amend your personal details and to notify them that a loved one has passed away. Unfortunately Virgin Money are no longer offering new policies so you will be unable to get a quote for life insurance however you will still be able to get customer service support on your existing cover. Please be aware that this phone number only applies to Virgin Money life insurance policies which were taken out after 23rd February 2015 so if your policy is dated before then you should select the correct phone number from the following table.
Virgin Money life insurance phone numbers
| Policy start date | Virgin Money contact number |
|---|---|
| Policy dated from 23rd February 2015 to 1st December 2016 | 0345 604 3370 |
| Policy dated from September 2009 to 22nd February 2015 | 0345 602 9199 |
| Policy dated from December 2005 to August 2009 | 0345 601 9645 |
| Policy started before December 2005 | 0800 073 1777 |
Travel money – 0345 366 7705
Phone Virgin Money to purchase foreign currency by calling their travel services contact number 0345 366 7705 where you can get live updates on the current exchange rate, to order travel money over the phone and to track your existing orders. Lines are open 24 hours a day, seven days a week thus you can request a home delivery of euros, dollars or any other currency year round.
International money transfers – 0330 159 3896
Contact Virgin Money to transfer funds abroad by calling their UK phone number 0330 159 3896, here you can check out the cost of sending money overseas as well as get updates on the charges applied by the bank. If you regularly transfer fiances abroad you can call this number to set up a new account with Virgin Money which is particularly helpful if you operate a small business which has an international supplier.
International money transfers – Virgin Money contact numbers
| Money transfer department | Phone number |
|---|---|
| General enquiries about money transfers | 0330 159 3896 |
| Book a money transfer | 0330 159 3897 |
| Open a new money transfer account | 0330 159 3895 |
Notable Virgin Money contact numbers
| Virgin Money department | Customer service phone number |
|---|---|
| General enquiries and current accounts | 0345 600 6103 |
| Phone Virgin Money from abroad | +44 191 279 4604 |
| Virgin Money credit card customer services | 0800 011 3210 |
| Apply for a Virgin Money credit card | 0800 389 2875 |
| Activate your credit card | 0800 633 5045 |
| Virgin Atlantic credit card services | 0800 056 7686 |
| International credit card helpline | +44 191 284 9005 |
| Make credit card enquiries via Text Relay | 18001 0800 011 3210 |
| Automated SMS credit card messaging | 88300 |
| Virgin Money head office & complaints | 0191 285 7191 |
| Customer service for postal, telephone and branch savings accounts | 0345 600 7301 |
| Saving accounts customer services – online accounts | 0345 608 1604 |
| Apply for a savings account over the telephone | 0345 606 7685 |
| Technical support with an online savings application | 0345 607 6991 |
| International savings enquiries | +44 191 279 3012 |
| General enquiries with your Virgin Money mortgage | 0345 605 0500 |
| Manage your existing Virgin Money mortgage from abroad | +44 191 279 3279 |
| Apply for a mortgage | 0345 605 0500 |
| International mortgage applications | +44 191 279 3280 |
| Manage your investment portfolio | 03456 10 20 30 |
| Open a new Virgin Money investment fund | 03456 10 20 20 |
| Check the balance of your investment funds | 0800 917 97 91 |
| Manage your investment portfolio from outside the UK | +44 1268 443 956 |
| Prepaid Mastercard enquiries | 0333 900 5005 |
| Prepaid travel money card | 0207 118 2211 |
| International enquiries for prepaid Virgin Money Mastercards | +44 333 900 5005 |
| Phone Virgin about your prepaid travel money card from abroad | +44 207 118 2211 |
| Home insurance enquiries | 0330 303 1123 |
| Get a home insurance quote from Virgin Money | 0330 303 1122 |
| Make a claim on your home insurance policy | 0330 303 1122 |
| Car insurance customer services & quotes | 0330 303 1125 |
| Car insurance policy claims | 0330 303 1126 |
| Travel insurance enquiries and renewals | |
| Non-emergency travel insurance claims | 0330 400 1265 |
| Make an emergency claim on your travel insurance policy | +44 207 748 8908 |
| Get a quote for Virgin Money travel insurance | 0330 400 1250 |
| Pet insurance enquiries and policy updates | 0345 603 3585 |
| Make a claim on veterinary bills | 0345 603 3588 |
| Vet finder, pet minder, legal advice and bereavement counselling | 03700 240 663 |
| Get a quote for vet insurance | 0800 051 0477 |
| Life insurance policy dated from 23rd February 2015 to 1st December 2016 | 0345 604 3370 |
| Life insurance policy dated from September 2009 to 22nd February 2015 | 0345 602 9199 |
| Life insurance policy dated from December 2005 to August 2009 | 0345 601 9645 |
| Life insurance policy started before December 2005 | 0800 073 1777 |
| Travel money orders | 0345 366 7705 |
| General enquiries about money transfers | 0330 159 3896 |
| Book a money transfer | 0330 159 3897 |
| Open a new money transfer account | 0330 159 3895 |
Alternative ways to contact Virgin Money
Customers who prefer to contact Virgin Money in writing can get in touch with their customer service department through their postal address, via email forms and even through their various social media accounts.
Write to Virgin Money
Postal enquiries to Virgin Money can be directed to their UK head office address which is provided below for your convenience, however please do not include any sensitive information about your bank account when you write to them as this is not a secure method of communication and as such your letters may be intercepted by fraudsters.
Customer Relations,
Virgin Money,
Jubilee House,
Gosforth,
Newcastle upon Tyne,
NE3 4PL,
United Kingdom.
Virgin Money email address
If you would like to email Virgin Money you should use their web address customerrelations@virginmoney.com where you can submit complaints, get technical support with an online banking issue and ask general enquiries about their financial services.
Connect with Virgin Money via social media
Perhaps unsurprisingly for such a technology-related brand Virgin Money allows accountholders to contact them through their social media channels. This is a useful marketing tool for the bank as it also provides a way for them to advertise their promotional interest rates and new financial products.
- Check out the Virgin Money Facebook account
- www.facebook.com/VirginMoneyUK
- Tweet the Virgin Money Twitter page
- twitter.com/virginmoney
- View photos on the Virgin Money Flickr account
- www.flickr.com/photos/virginmoney-uk
- Find out more about Virgin Money on their LinkedIn page
- www.linkedin.com/company/virgin-money
- Watch videos on the Virgin Money YouTube channel
- www.youtube.com/user/virginmoneyuk