Contact NS&I for free by calling their freephone helpline number 0808 500 7007 to buy premium bonds, to check the balance on your ISA savings account and for details of unclaimed bond prizes.
NS&I customer services – 0808 500 7007
Contact National Savings & Investments (NS&I) advisors for free by calling their UK freephone number 0808 500 7007 to buy premium bonds, to confirm the annual interest rates which will grow your money and for confirmation of the prize amounts available in their monthly draws.
You should contact them as quickly as possible if you believe you have won a prize, even if it has previously been unclaimed for a period of time. They may also contact you directly if you have won the current top prize of £1 million (GBP) so ensure that you phone their helpline when you move home to ensure your account details are correct.
You can also call this helpline to query a charge on your ISA account and to check if there any restrictions on how often you can withdraw money from your savings funds as some require a period of up to a year before you can make withdrawals without affecting your accumulated interest. Similarly you can call this helpline to check how many savings accounts you are permitted to have during a specific year as there are limitations due to tax purposes.
Lines are open 24 hours a day, seven days a week however there may only be an automated service at night and during bank holidays such as Christmas Day. Calls are free of charge from all UK landline and mobile devices however calls to NS&I from payphones may not be accepted.
International NS&I enquiries: +441253 832 007
Phone NS&I customer service advisors from abroad by calling their dedicated international contact number +441253 832 007 to discuss your premium bonds, ISA accounts and savings funds from overseas. You should also call this helpline if you think you have won a prize whilst on holiday so they can reserve your winnings as opposed to marking it as an unclaimed prize to be redistributed. You should note that this is not a freephone service and the exact cost will depend on which country you are phoning the National Savings & Investments department from, however it is likely that you will pay more than making the equivalent UK call.
Hard of hearing helpline – 0800 056 0585
Contact National Savings & Investments (NS&I) for free on their Minicom phone number 0800 056 0585 if you suffer from hearing difficulties or if you have a severe speech impediment. Specially-trained advisors will then support you with your enquiries about your premium bond funds, children’s accounts and saving products. Alternatively if you need to use a text relay service please dial 18001 before the number you wish to call, however you may need a specific textphone device to be able to type messages.
NS&I adviser helpline – 0800 092 1228
Financial advisors can call NS&I for free on their freephone contact number 0800 092 1228 to discuss their clients’ premium bonds, investment portfolio and ISA accounts. Here you can also update the NS&I in changes to your clients tax situation and to change which particular bonds they are investing in for the upcoming tax year.
Complain to NS&I – 0800 092 1286
Contact NS&I to make a formal complaint by calling their freephone number 0800 092 1286 where you can complain about unfair changes to your interest rates, financial products that were inaccurately advertised and poor returns on your ISA fund. Premium bond holders can also phone this helpline to complain about a prize win which was unfairly denied. If you would prefer to send your grievances in writing you can send letters of complaint along with evidence to the National Savings & Investments head office which is located at this London postal address:
National Savings & Investments (NS&I),
1 Drummond Gate,
National Savings & Investments (NS&I) contact numbers
|NS&I department||Phone number|
|Customer services||0808 500 7007|
|International NS&I enquiries||+441253 832 007|
|Textphone support||0800 056 0585|
|Complaints||0800 092 1286|
|NS&I advisor helpline||0800 092 1228|
Other ways you can contact NS&I
As a government-run savings institution NS&I have a responsibility to allow their customers to contact them in the most convenient method, therefore you can write to them to discuss your premium bonds and ISA accounts via their customer service postal address. Furthermore internet-savvy savers can send messages to them via email and even through their social media profiles.
NS&I email form
You can email customer service advisors at National Savings & Investments (NS&I) by filling out the online contact form from their website. Here you will also find helpful tools such as their prize checker and you will also be able to log into your account to check your savings balance via this site.
Write to NS&I
NS&I welcome customer services welcome letters to their Glasgow postal address below, please be aware that including details such as your current address, your reference number, the type of investment you hold and your signature will help them to resolve your query as quickly as possible.
Customer Care Team,
Contact NS&I on social media
You can check out the latest interest rates and ISA funds available from National Savings & Investments by visiting their profiles on social media, moreover you can use these platforms to send public messages about problems with accessing your money. Please be aware that you should not include sensitive information such as passwords when posting publicly as criminals could use these details to obtain your money.
- Post public Tweets on the NS&I Twitter page
- Visit Facebook to read more about premium bonds from NS&I
- Watch YouTube videos about saving products from NS&I
- Discover more about NS&I via their LinkedIn profile page