Contact Prudential for free on their freephone number 0800 000 000 for general enquiries about their pension products, to make a claim on an insurance policy
Customer services – 0800 000 000
Contact Prudential customer services for free by dialling their freephone number 0800 000 000 for all general enquiries about their financial products and to be redirected to the appropriate department. New customers may also dial this helpline for a quote on the cost of an insurance policy or mortgage, where you can also confirm an online purchase which you previously requested.
As a freephone number you may call this helpline for free from all landline and mobile devices, with no effect on any inclusive minutes balance you may hold. Lines are open from 8am-6pm Monday-Friday however these may be reduced during UK bank holidays.
Contact Prudential from overseas: +441786 44 88 44
If you need to contact Prudential from outside the UK then please phone their international contact number +441786 44 88 44 to manage your insurance policy from overseas, to apply for a mortgage prior to moving to the country and to make a payment from abroad. Please note that this helpline is charged at international rates which will vary according to which country you are calling from, nor can inclusive mobile minutes be used to make the call unless you have a dedicated roaming package.
Complaints – 0800 000 000
Phone Prudential on their freephone customer service number 0800 000 000 to make a formal complaint about an incorrect charge on your pension policy, a refusal to honour an insurance claim or poor conduct by a member of their staff. Furthermore you can call this helpline to request compensation if you were not adequately informed of changes to their mortgage interest rates or payment protection insurance (PPI) was added to your account without your consent. Alternatively if you would prefer to send a letter of complaint you can post it to the Prudential head office using this UK address:
Prudential plc,
Laurence Pountney Hill,
London,
EC4R 0HH,
United Kingdom.
Pension enquiries – 0345 640 0000
Contact Prudential for pension enquiries by calling their dedicated phone number 0345 640 0000 to check your balance, to make an early withdrawal and to add extra funds to your account. New customers may also dial this helpline to confirm how much they are eligible to receive depending on their intended contributions. Please note that this helpline is most suitable for customers holding an existing Prudential Annuity policy, therefore if you are registered on a different product please consult the table below to find the correct number to call.
Telephone numbers for Prudential pensions
| Pension product | Contact number |
|---|---|
| Prudential Annuity customers | 0345 640 0000 |
| Personal pension plan | 0345 640 2000 |
| Scheme pensions | 0808 234 3030 |
| AVC products | 0808 234 3030 |
| Group AVC | 0345 600 0383 |
| Stakeholder pensions | 0345 070 3333 |
| Group pensions | 0345 075 2244 |
| Dalgety pensions | 0345 074 7574 |
| C&A products | 0345 078 6655 |
| Ferranti pensions | 0345 073 7738 |
| Customers with a deferred annuity policy | 0345 602 0361 |
Prudential savings & investments – 0345 640 1000
Phone Prudential customer services on their national contact number 0345 640 1000 for general enquiries about their range of savings and investment products, including getting updates on their interest rates and adding further funds to your account. If you would like to make a withdrawal or divest your funds into different bonds you can dial this number to make the requisite changes to your account, however you some alterations can only be performed by a registered financial advisor. You can call this helpline from 8am-6pm Monday-Friday however expect closures on bank holidays.
Prudential savings & investments contact numbers
| Savings product | Phone number |
|---|---|
| Prudential investment plan, PruFund investment plan and Prudence products | 0345 640 1000 |
| Investment bonds and endowment products | 0345 640 2000 |
| Scottish Amicable legacy products | 0345 640 3000 |
| International savings | +353 1476 5000 |
| Financial advice helpline | 0808 234 2200 |
| Industrial branch policies | 0345 640 4000 |
| ISA and OEIC/unit trusts | 0344 335 8936 |
Prudential Insurance – 0800 300 300
Phone Prudential for free by dialling their freephone contact number 0800 300 300 to get a quote for a home, car or life insurance policy. Here you can also manage your existing policy by adding optional extras such as windscreen protection and contents cover, moreover you can dial this helpline for assistance when renewing your insurance. In the unfortunate event of fire, theft, flooding or another emergency incident you can phone this number to make a claim on your policy. This helpline is open from 8am-9pm Monday-Friday, 9am-5pm Saturday and 10am-5pm Sunday, therefore if you have an emergency please call the appropriate 24-hour helpline from the table below.
Prudential insurance telephone numbers
| Insurance department | Contact number | Opening hours |
|---|---|---|
| Car & home insurance general enquiries | 0800 300 300 | 8am-9pm Monday-Friday, 9am-5pm Saturday and 10am-5pm Sunday |
| Report a home emergency | 0800 032 4164 | 24 hours |
| Roadside recovery | 0800 032 4161 | 24 hours |
| Windscreen claims | 0800 328 9150 | 24 hours |
| Prudence family cover, mortgage protection plan and critical illness cover | 0345 640 2000 | 8am-6pm Monday-Friday |
| Mortgage payment safeguard, disability & redundancy insurance | 0370 905 2147 | 9am-5pm Monday-Friday |
| Legal advice – home insurance | 0345 605 9268 | 24 hours |
| Legal advice – car insurance | 0345 246 3565 | 24 hours |
Mortgage enquiries – 0345 600 0290
Phone Prudential on their mortgage contact number 0345 600 0290 to make a payment, to confirm the interest rates that currently apply to your home loan and to notify them of financial difficulties. If you would like to take out a mortgage with the company you can call this helpline to check if they offer discounted rates for first-time buyers and those remortgaging their current property. Please be aware that this helpline is only suitable for standard Prudential mortgages, therefore if you hold a lifetime mortgage product you should call their dedicated phone number 0345 656 0000 which is charged at the same rate.
MyPru technical support – 0345 601 0150
Contact Prudential for technical support whilst accessing your MyPru online account by calling their troubleshooting phone number 0345 601 0150 where you can reset your password and get a reminder of your username if you have forgotten these details. Furthermore you can dial this number to register for a MyPru account which you can use to manage your account and check the balance of your savings account from home. If you need support with your MyPru account whilst outside of the United Kingdom please dial their overseas helpline +44 203 755 9451 however this will be charged at international rates.
Report suspected fraud – 0207 004 8888
Contact Prudential on their anti-fraud hotline to report suspicious transactions on your savings & investment account or if you suspect your personal identity has been breached. Their trained security advisors will then recommend the steps you can take so that you can be compensated for the appropriate amount.
Prudential contact numbers
| Customer services | 0800 000 000 |
| Pension enquiries | 0345 640 0000 |
| Prudential Annuity customers | 0345 640 0000 |
| Personal pension plan | 0345 640 2000 |
| Scheme pensions | 0808 234 3030 |
| AVC products | 0808 234 3030 |
| Group AVC | 0345 600 0383 |
| Stakeholder pensions | 0345 070 3333 |
| Group pensions | 0345 075 2244 |
| Dalgety pensions | 0345 074 7574 |
| C&A products | 0345 078 6655 |
| Ferranti pensions | 0345 073 7738 |
| Customers with a deferred annuity policy | 0345 602 0361 |
| Prudential investment plan, PruFund investment plan and Prudence products | 0345 640 1000 |
| Investment bonds and endowment products | 0345 640 2000 |
| Scottish Amicable legacy products | 0345 640 3000 |
| International savings | +353 1476 5000 |
| Financial advice helpline | 0808 234 2200 |
| Industrial branch policies | 0345 640 4000 |
| ISA and OEIC/unit trusts | 0344 335 8936 |
| Car & home insurance general enquiries | 0800 300 300 |
| Report a home emergency | 0800 032 4164 |
| Roadside recovery | 0800 032 4161 |
| Windscreen claims | 0800 328 9150 |
| Prudence family cover, mortgage protection plan and critical illness cover | 0345 640 2000 |
| Mortgage payment safeguard, disability & redundancy insurance | 0370 905 2147 |
| Legal advice – home insurance | 0345 605 9268 |
| Legal advice – car insurance | 0345 246 3565 |
| Prudential mortgages | 0345 600 0290 |
| Lifetime mortgage | 0345 656 0000 |
| MyPru technical support | 0345 601 0150 |
| MyPru troubleshooting from outside the UK | +44 203 755 9451 |
| Report suspected fraud | 0207 004 8888 |
Alternative ways to contact Prudential
Those who would prefer to write to Prudential can do so by either sending a letter to their customer service address or by sending an email via their secure online platform. You can also keep up to date with their range of financial products by visiting their pages on social media websites.
Write to Prudential
You can write to Prudential by sending letters along with any relevant correspondence to their customer service office, the address is provided below for your convenience. Please be aware that it may take up to 48 hours for them to receive your enquiries hence emergency insurance claims should instead be directed to their telephone helplines.
Customer Service Centre,
Prudential,
Lancing,
BN15 8GB,
United Kingdom.
Email Prudential
You can use the Prudential email portal to send secure messages to customer service agents about an insurance policy, to get an update on your pension holdings and to make a formal complaint.
- Get information about Prudential Finance products through Facebook
- www.facebook.com/Prudential/
- Follow live updates via their Twitter account
- twitter.com/pru_uk
- Watch helpful videos about saving money via the Prudential YouTube channel
- www.youtube.com/user/Prudential/videos
- Get company information via the Prudential LinkedIn profile
- www.linkedin.com/company/prudential-plc