Phone MBNA on this general enquiries contact number 03456 062 062 (standard rate) to apply for a new credit card, to make a balance transfer to a different account and to file a PPI claim.
General enquiries
Contact MBNA by calling their UK standard-rate, mobile-friendly phone number 03456 062 062 for general enquiries about your credit card and to get up to date information on the APR interest rates which apply to your account. If you would like to extend your credit limit you can call this helpline to get an extension, by contrast if you would like to pay off your debt early you can phone their friendly customer service staff on this number to close your account.
Moreover if you would like to set up a direct debit to make your monthly repayments you can do so by calling this helpline. If payment protection insurance (PPI) was applied to your credit card without your consent and hence was mis-sold to you then you call call this helpline to make a compensation claim.
The main MBNA customer service phone number 03456 062 062 is charged at local geographic rates, meaning it will cost you the same as making an equivalent call to an 01 or 02 area code number. Therefore a variable per minute rate will be applied which depends on when you are calling about your credit card as well as a standard call access charge which is determined by your provider. However you can also phone MBNA for free on this helpline if you have free inclusive minutes as part of your landline or mobile tariff as these can be used to make calls to 03 telephone numbers.
Lost & stolen cards – 03456 062 062
Call MBNA on their telephone contact number 03456 062 062 if your credit card has been lost or stolen as you must report it immediately in order to prevent it from being used fraudulently. Once you have cancelled the card they will send a replacement in the post as quickly as possible, thus you can also call this helpline to track its delivery progress.
Complaints – 0800 062 062
Phone MBNA for free on their freephone contact number 0800 062 062 to make an official complaint about one of their credit card services or the conduct of a member of staff. You should call this helpline if you believe you have been unfairly denied an increase in your credit limit, if they changed the interest rates which apply to your card without giving you adequate warning and if you were mis-sold PPI. You can also send MBNA letters of complaint by using their dedicated postal address below, however please note that you are likely to get a faster response if you call their telephone number.
Complaints,
Customer Advocates Office,
MBNA Limited,
Chester Business Park,
Wrexham Road,
Chester,
CH4 9FB,
United Kingdom.
LifeStyle Protect Insurance (PPI) – 0800 587 0525
Contact MBNA for free on their freephone number 0800 587 0525 to discuss your LifeStyle Protect policy, which is their official payment protection insurance (PPI) package. Unfortunately you will not be able to get a quote for a new policy as these are no longer offered by MBNA however if you are an existing customer you can call this helpline to make a new claim and for assistance with your cover, for example if you would like to cancel your policy. Lines are open from 8am-10pm seven days a week, however closures or reduced opening hours may take effect on some UK bank holidays.
Travel Assistance – 0800 085 5928
Phone MBNA on their emergency freephone helpline 0800 085 5928 if you are in the UK or call their international contact number +44 20 8762 8118 for assistance when travelling abroad. For example you should call these helplines if you lose your credit card whilst overseas so that they can send replacement funds, thus ensuring you won’t be left stranded. Similarly if you or one of your party suffers a medical emergency whilst travelling you can call these 24-hour helplines to get financial advice on paying medical bills and repatriation.
The MBNA travel assistance UK number 0800 085 5928 is a freephone helpline and thus is free to call from any landline or mobile phone in the UK. However their international contact number +44 20 8762 8118 will not be free of charge and the exact cost of the call will depend on which country you are calling from.
Travel Insurance – 0800 783 5505
Contact MBNA for free by calling their UK freephone number 0800 783 5505 if you hold one of their American Express Travel Cards as you will be able to take out annual multi-trip travel insurance. Therefore you can call this number to renew your policy as you are travelling again or to notify them that you are cancelling a specific trip as you are unable to travel on the specified dates. Alternatively if you are calling from abroad as you require medical assistance please phone their international helpline +44 208 762 8150 which is open 24 hours a day, seven days a week. Similarly if you have returned from your holiday and you would like to make a claim as a result of medical expenses or loss of money as a result of a hotel cancellation which wasn’t your fault you can call their claims team on +353 1261 2002.
MBNA contact numbers – at a glance
| Department | Phone number |
|---|---|
| MBNA credit cards – customer services (UK) | 03456 062 062 |
| MBNA credit cards – customer services (international) | +44 1244 659 005 |
| MBNA credit cards – customer services (Textphone) | 18001 03456 062 062 |
| MBNA credit cards – applications | 0800 068 8788 |
| MBNA credit cards – balance and money transfers | 0800 933 944 |
| MBNA credit cards – financial support helpline | 0800 028 0690 |
| Make a complaint | 0800 062 062 |
| MBNA LifeStyle Protect Insurance (PPI) – customer services | 0800 587 0525 |
| MBNA LifeStyle Protect Insurance (PPI) – customer services (Textphone) | 18001 0800 434 6796 |
| MBNA Extra Cash – customer services | 0800 169 2619 |
| MBNA Extra Cash – claims | 0800 169 2618 |
| Travel Assistance (UK) | 0800 085 5928 |
| Travel Assistance (international) | +44 20 8762 8118 |
| Travel insurance – customer services (UK) | 0800 783 5505 |
| Travel insurance – customer services (international) | +44 208 762 8150 |
| Travel insurance – make a claim | +353 1261 2002 |
Alternative ways to contact MBNA
If you would rather use another way of contacting MBNA credit card customer services instead of using their telephone helplines you can write to them using postal and email addresses, you can even reach them through their social media profiles.
Email MBNA
Although they do not have a dedicated email address in order to prevent being inundated with spam you can still contact MBNA via email by filling out their secure online contact form, where you can send general enquiries as well as specific issues related to your account.
MBNA postal addresses
If you would prefer to write to MBNA you can send your letters to their UK customer service postal address where you can send general enquiries and feedback about their services:
Customer Services,
MBNA Limited,
P.O. Box 1004,
Chester Business Park,
Wrexham Road,
Chester,
CH4 9WW,
United Kingdom.
Alternatively if you would like to send them a cheque to pay off some or all of your credit card debt you should use this next address, please remember to make it payable to ‘MBNA Limited’ and to include your 16-digit card number in the top left corner of the cheque.
MBNA,
Card Services,
Thynne Street,
Bolton,
BL11 1AZ,
United Kingdom.
Connect with MBNA via social media
Financial institutions, particularly smaller credit lenders such as MBNA have increasingly harnessed the power of social media outlets to promote their services and products. Links to all of their popular profiles have been provided for your convenience in the helpful list below.
- Check out their promotional posts on Facebook
- www.facebook.com/MBNA
- Send MBNA a Tweet on Twitter
- twitter.com/mbna
- Look at their pictures on Instagram
- www.instagram.com/mbna
- Watch their ads and helpful videos on Youtube
- www.youtube.com/user/mbna
- View the MBNA company profile page on LinkedIn
- linkedin.com/company/mbna-uk