Phone the Bank of Scotland on their customer service contact number 0345 721 3141 for online banking support, to manage your current account overdraft and to report a lost credit card.
Current account customer services – 0345 721 3141
Contact the Bank of Scotland on their customer service phone number 0345 721 3141 to apply for a new current account, to add another accountholder to form a joint account and to manage your existing overdraft limit.
Customers can also phone this helpline to update their personal details so if you have recently moved home you should dial this number to inform their customer care team so that you can continue receiving your bank statements. If you would like to close your Bank of Scotland current account you can call this helpline to speak to the relevant cancellation advisors, however please note you will need to pay off any outstanding debts on your overdraft beforehand.
Calls to the Bank of Scotland customer care contact number 0345 721 3141 are charged at standard UK local rates which also apply to 01 and 02 area code phone numbers, therefore you can even contact them for free if you have inclusive minutes remaining on your tariff. Otherwise you will pay a variable per-minute rate to your provider as well as an access charge which may be higher for mobiles compared to landlines. This helpline is manned from 8am-8pm Monday-Friday, 8am-6pm Saturday and 9am-5pm Sunday however an automated service for existing customers is operated outside of these hours where you can check your balance and perform a transfer.
Phone the Bank of Scotland from overseas: +44131 337 4218
The Bank of Scotland can be contacted from outside the UK by phoning their international helpline number +44131 337 4218 where you can discuss your current account, credit card and savings funds. For example if you have been hit by an unexpected charge on your bank statement whilst on holiday you can phone their overseas support team to check if your funds have been fraudulently accessed. However please be aware that calls from abroad may cost significantly more than the equivalent UK call and that international rates are generally higher from mobiles compared to landline handsets.
Online Banking with the Bank of Scotland – 0345 602 0000
Phone the Bank of Scotland online helpdesk by calling their technical support phone number 0345 602 0000 for help when accessing your internet banking account. For instance you should call this number if you have forgotten either your username or your password so that these details can be reset to something more memorable. Furthermore if you are having difficulties when checking your online statements, setting up a new standing order or payment you can call their friendly staff for troubleshooting assistance.
Bank of Scotland online banking contact details
| Department | Phone number |
|---|---|
| Online banking helpdesk | 0345 602 0000 |
| Get online banking technical support from overseas | +44113 279 8302 |
Savings – 0345 602 0304
Contact the savings department at the Bank of Scotland by calling their dedicated phone number 0345 602 0304 to check the interest rates which apply to each of their financial products, to open a new cash ISA and for information related to specific funds for your child. You should also phone this helpline prior to opening a new account to confirm whether there are restrictions on when you can withdraw money from your account as well as how many ISA funds you are permitted to hold at any one time. They also offer a range of special funds for first time home-buyers as well as junior bond products for adolescents thus consider calling the Bank of Scotland for further details.
Contact numbers for Bank of Scotland savings customers
| Savings department | Bank of Scotland phone number |
|---|---|
| UK enquiries | 0345 602 0304 |
| International saving customer services | +44131 337 7686 |
Credit cards – 0345 964 5645
Phone Bank of Scotland credit card advisors by calling their customer service contact number 0345 964 5645 where you can apply for a new card, increase your credit limit and close your account once you have paid off your debts. Please be aware that your eligibility for their credit cards will be affected by your credit rating so take note of this to avoid rejection from more risky credit options. You can also phone this helpline for details on how you can make a balance transfer between credit funds enabling you to restructure your debts. Furthermore Bank of Scotland recommend contacting them on this helpline if you need to add or remove a cardholder connected to your account, similarly if you change address please inform them via this telephone service.
Bank of Scotland credit cards – telephone numbers
| Credit card department | Contact number |
|---|---|
| Credit card customer services | 0345 964 5645 |
| Apply for a Bank of Scotland credit card | 0800 328 5984 |
| Replacement cover enquiries | 0345 605 1150 |
| Bank of Scotland Card Care | 0844 871 5408 |
Report a lost or stolen Bank of Scotland card – 0800 0 288 335
Call the Bank of Scotland for free on their 24-hour freephone contact number 0800 0 288 335 to notify them that your bank card has been lost or stolen. This emergency service is for both credit and debit cards so please call them as soon as you suspect your card is missing so they can block it, this prevents criminals from using it to fraudulently access your account. They will subsequently send a replacement card to your registered home address as well as provide you with information on how to withdraw money from your local branch without your physical card. As stated this helpline is open 24 hours a day, seven days a week so feel free to contact them regardless of the time.
Bank of Scotland – lost card contact details
| Missing card department | Phone number |
|---|---|
| Lost & stolen Bank of Scotland cards (UK) | 0800 0 288 335 |
| Report a missing card from outside the UK | +44131 454 1605 |
Bank of Scotland complaints – 0800 072 8668
Phone the Bank of Scotland to lodge a formal complaint by calling their freephone contact number 0800 072 8668 for free where you can complain about an unfair decision which has affected your financial stability. For example if you believe you have been unfairly denied a loan, your overdraft penalty fees have increased without your prior knowledge or if you have been underpaid on an insurance claim you can phone this helpline to start an appeal. You should also phone this helpline to complain about a member of their staff at a physical branch or if a customer service advisor was rude to you over the telephone. If you would prefer to make a documented complaint against the Bank of Scotland in writing please send your letters to their dedicated complaints postal address:
Bank of Scotland Complaints Department,
PO Box 761,
Leeds,
LS1 9JF,
United Kingdom.
Bank of Scotland mortgages – 0345 850 0842
Phone the Bank of Scotland on their mortgage support contact number 0345 850 0842 for an application appointment, to confirm their annual interest rates and for details about their first-time buyer schemes. Existing customers can also phone this helpline to pay off their mortgage early or to request an extension on your payment deadline. Please be aware that your home may be repossessed if you fail to keep up with your monthly repayments so ensure that you select a product with appropriate interest rates for your financial needs. Finally existing homeowners can contact the Bank of Scotland on this number to remortgage their property to release capital.
Personal loans – 0345 600 4611
Phone the Bank of Scotland to apply for a personal loan by calling their national contact number 0345 600 4611 where you can also check their annual APR interest rates and find out how much you can borrow depending on your previous credit history. You should call this helpline immediately to request an in-branch appointment if you are struggling to make the repayments on your loan as property such as your home or car may be seized if you default on your agreement. The full list of contact numbers for Bank of Scotland loan customers is provided below, please check your agreement to identify the correct number for you to phone.
Bank of Scotland loan contact numbers
| Loan department | Phone number |
|---|---|
| Apply for a loan from the Bank of Scotland | 0345 600 4611 |
| Existing loan customers with agreements beginning with ’84’ or ’15’ | 0345 744 4455 |
| Loan customer services – agreements starting with ‘100’ or ‘7’ | 0345 604 7291 |
Bank of Scotland home insurance – 0345 723 3343
The Bank of Scotland can be phoned on their UK contact number 0345 723 3343 if you need to discuss your home insurance policy, where you can get a new quote and renew an existing policy. You can also call this helpline to add valuable possessions to your policy such as jewellery and artwork. Furthermore you should call this number if you are moving home so that they can cancel your existing agreement and set up a policy at your new address. In the unfortunate event that your home has been affected by an emergency such as fire, theft or flooding you may call the appropriate phone number from the table below to make a claim on your insurance policy.
Phone numbers for Bank of Scotland home insurance
| Home insurance department | Contact number |
|---|---|
| General enquiries & quotes | 0345 723 3343 |
| Policy number – HDA: make a claim on your home insurance | 0345 604 6290 |
| Policy number – HDA: emergency contact | 0345 672 2804 |
| Policy number – HDA: legal and tax advice | 0800 028 0732 |
| Policy number – HAP: claims guidance | 0345 300 5180 |
| Policy number – HAP: 24-hour emergency phone number | 0345 601 2731 |
| Policy number – HAP: legal advice helpline | 0345 3000 180 |
| Policy beginning with HIA: home insurance claims | 0345 604 6535 |
| Policy beginning with HIA: emergency telephone number | 0345 601 2731 |
| Policy beginning with HIA: legal and tax advice | 0800 028 0732 |
| Bank of Scotland HHB home insurance policies: claims | 0345 602 6827 |
| Bank of Scotland HHB home insurance policies: emergencies | 0345 602 7296 |
| Bank of Scotland HHB home insurance policies: legal advice | 0345 602 7309 |
Car insurance – 0800 072 8962
Call the Bank of Scotland via their car insurance freephone number 0800 072 8962 for free to contact an advisor about a motor policy claim, for renewals and to notify them that you have sold your vehicle. You can also call this helpline to add optional extras to your policy such as breakdown cover, windscreen repair protection and accident recovery. Moreover if you subscribe to their Keycare package you can call this number to replace your keys if you lose them.
Full details of Bank of Scotland car insurance helplines
| Car insurance department | UK contact number |
|---|---|
| Customer services | 0800 072 8962 |
| Policy renewals | 0330 018 4175 |
| Make a claim on your car insurance policy | 0330 018 5561 |
| Bank of Scotland breakdown cover (provided by the RAC) | 0330 159 1978 |
| Windscreen repairs | 0330 0184 174 |
| Keycare cover enquiries | 0345 075 6187 |
Bank of Scotland life insurance – 0800 849 6089
Phone the Bank of Scotland for free by dialling their freephone contact number 0800 849 6089 to enquire about your life insurance policy. For instance you can increase or decrease the lump sum available to your loved ones after your death by changing your monthly premiums accordingly. You can also call this helpline to reach a specially-trained bereavement advisor in the case that a policyholder has sadly passed away. Please be aware that the Bank of Scotland no longer offers new life insurance policies however existing customers can still discuss their policy by calling the customer service phone number from the table below.
Complete list of Bank of Scotland life insurance phone numbers
| Life insurance department | Contact telephone number |
|---|---|
| Life insurance policies beginning with ‘1’ | 0800 849 6089 |
| Life policies starting with ‘6’ | 0800 032 0947 |
| Life insurance policy starting with ‘TMP’ or ’14/’ | 0845 600 1194 |
| Bank of Scotland life policies beginning with ‘HX6’ | 0845 608 0390 |
Car finance enquiries – 0333 202 7968
Phone the Bank of Scotland by calling their car finance contact number 0333 202 7968 to get a new funding agreement for your vehicle, to track an existing application and to modify your monthly repayments. Your car may be seized by the bank if you do not keep up with the payments stipulated in your agreement so please notify them as soon as possible if you run into financial difficulties.
Investment banking with Bank of Scotland – 0345 835 7375
Phone the Bank of Scotland to manage your investment portfolio by calling their dedicated contact number 0345 835 7375 where you can input more money into your funds, make withdrawals, check your current pension pot and change which shares you invest in. Note that this is the telephone number for investment packages bought in your local branch thus if you have an online investment account please call the appropriate phone number from the table below.
Bank of Scotland investment contact numbers
| Investment department | Bank of Scotland phone number |
|---|---|
| Investment portfolios purchased in-branch | 0345 835 7375 |
| Online investment funds | 0345 835 5727 |
| Share dealing accounts | 0345 606 1188 |
Travel money enquiries – 0345 602 0000
Contact the Bank of Scotland on their travel money phone number 0345 602 0000 where you can find their best currency exchange rates, enquire about their range of travel cards and find out what currency is accepted in a specific foreign country. You can also call this helpline for details on whether they will buy back any unused bank notes once you have returned from your holiday. Alternatively if you do not have an existing order you can buy travel money over the phone by calling the Bank of Scotland on their currency purchase phone number 0345 304 0029.
Contact details for Bank of Scotland travel money
| Travel money department | Contact number |
|---|---|
| Existing travel money order support | 0345 602 0000 |
| Place a new travel money order | 0345 304 0029 |
Bank of Scotland contact numbers
| Banking department | Phone number |
|---|---|
| Customer services and current accounts | 0345 721 3141 |
| Phone the Bank of Scotland from overseas | +44131 337 4218 |
| Bank of Scotland online banking | 0345 602 0000 |
| International online banking helpdesk | +44113 279 8302 |
| Savings enquiries | 0345 602 0304 |
| International saving customer services | +44131 337 7686 |
| Credit card customer services | 0345 964 5645 |
| Apply for a Bank of Scotland credit card | 0800 328 5984 |
| Credit card replacement cover enquiries | 0345 605 1150 |
| Bank of Scotland Card Care | 0844 871 5408 |
| Lost & stolen Bank of Scotland cards (UK) | 0800 0 288 335 |
| Report a missing card from outside the UK | +44131 454 1605 |
| Complaints | 0800 072 8668 |
| Bank of Scotland mortgages | 0345 850 0842 |
| Home insurance general enquiries & quotes | 0345 723 3343 |
| Home insurance policy number – HDA: make a claim on your home insurance | 0345 604 6290 |
| Home insurance policy number – HDA: emergency contact | 0345 672 2804 |
| Home insurance policy number – HDA: legal and tax advice | 0800 028 0732 |
| Home policies starting with HAP: claims guidance | 0345 300 5180 |
| Home policies starting with HAP: 24-hour emergency phone number | 0345 601 2731 |
| Home policies starting with HAP: legal advice helpline | 0345 3000 180 |
| Home cover beginning with HIA: claims | 0345 604 6535 |
| Home cover beginning with HIA: emergency telephone number | 0345 601 2731 |
| Home cover beginning with HIA: legal and tax advice | 0800 028 0732 |
| Bank of Scotland HHB home insurance policies: claims | 0345 602 6827 |
| Bank of Scotland HHB home insurance policies: emergencies | 0345 602 7296 |
| Bank of Scotland HHB home insurance policies: legal advice | 0345 602 7309 |
| Car insurance customer services | 0800 072 8962 |
| Motor policy renewals | 0330 018 4175 |
| Make a claim on your car insurance policy | 0330 018 5561 |
| Bank of Scotland breakdown cover (provided by the RAC) | 0330 159 1978 |
| Windscreen repairs | 0330 0184 174 |
| Bank of Scotland car insurance – Keycare cover enquiries | 0345 075 6187 |
| Life insurance policies beginning with ‘1’ | 0800 849 6089 |
| Life policies starting with ‘6’ | 0800 032 0947 |
| Life insurance policy starting with ‘TMP’ or ’14/’ | 0845 600 1194 |
| Bank of Scotland life policies beginning with ‘HX6’ | 0845 608 0390 |
| Car finance enquiries | 0333 202 7968 |
| Investment portfolios purchased in-branch | 0345 835 7375 |
| Online investment funds | 0345 835 5727 |
| Bank of Scotland share dealing accounts | 0345 606 1188 |
| Existing travel money order support | 0345 602 0000 |
| Place a new travel money order | 0345 304 0029 |
Alternative ways to contact the Bank of Scotland
The Bank of Scotland can be contacted in numerous ways other than their telephone helplines, for instance you can send them letters, emails and online messages to report your concerns and to get feedback from UK-based customer service advisors.
Write to the Bank of Scotland
Customers can write directly to the Bank of Scotland by using their Edinburgh head office address which is provided below for your convenience, please note that this address no longer accepts cheque payments and you should not include any sensitive information relating to your account which could be used by fraudsters to access your funds.
Customer services,
Bank of Scotland,
PO Box 23581,
Edinburgh,
EH1 1WH,
United Kingdom.
Email the Bank of Scotland
You can email the Bank of Scotland by visiting their “contact us” website and following the appropriate link for your customer service enquiry. Moreover you can use this website to access your internet banking platform, for live online web-chat services and to find your nearest branch.
Bank of Scotland social media profiles
The Bank of Scotland has embraced the modern phenomenon of using social media profiles as a way to promote their financial products as a useful advertising channel, in return customers can write public messages on these profiles so that their customer service enquiries can be resolved publicly.
- Check out posts on the Bank of Scotland Facebook page
- www.facebook.com/bankofscotland
- Tweet your customer service enquiries to the Bank of Scotland Twitter page
- twitter.com/AskBankOfScot
- Watch advertisments and helpful tutorials on the Bank of Scotland YouTube channel
- www.youtube.com/user/bankofscotland
- Get Bank of Scotland career information from their LinkedIn profile page
- www.linkedin.com/company/bank-of-scotland