Contact the Disclosure & Barring Service on their phone number 03000 200 190 to submit an enhanced DBS check, to complain about incorrect certificate details and to receive an application form.
DBS helpline – 03000 200 190
Phone the DBS helpline on their UK contact number 03000 200 190 to request an application form, for their latest fees and to confirm which convictions will be noted in your certificate. For example some minor charges will be removed from your record after a certain period of time, depending on the nature of the crime involved.
Employers should also phone this helpline to confirm the process of tracking an applicant’s DBS check and for the correct procedure if a staff member is listed as barred. Furthermore you can call this helpline to submit a card payment over the phone to pay for an application, regardless of whether you are an employee or an employer.
You can phone the Disclosure & Barring Service (DBS, previously known as CRB) from 8am-6pm Monday-Friday and 10am-5pm Saturday, although please note these opening times may be reduced on UK bank holidays. Calls will be charged at local rates, therefore normally a per-minute rate and an access charge will apply.
International DBS enquiries: +44151 676 9390
Phone the international DBS helpline using the contact number +44151 676 9390 to submit an application from abroad, to track the progress of your existing submission and to give further details about a your case if this has been requested. Please note that international rates will apply to these calls unless you have a dedicated roaming package.
Minicom – 03000 200 192
Contact DBS on their minicom helpline number 03000 200 192 to get advisory assistance with your criminal record check if you have a speech impediment or are hard-of-hearing. Textphone calls are charged at identical rates to standard telephone calls.
Ymholiadau Cymraeg (Welsh-language support) – 03000 200 191
Cysylltwch â’r DBS ar eu rhif ffôn 03000 200 191 ar gyfer cymorth iaith Gymraeg gyda chais, am fanylion y bydd euogfarnau’n berthnasol ac am anghydfodau.
Complain to DBS – 03000 200 190
Contact the Disclosure and Barring Service (DBS) on their general enquiries phone number to make a formal complaint about your certificate or the period of time it has taken to process your application. For example if incorrect personal details or a crime you have not committed has been listed on your certificate you can phone this number to launch a dispute. Alternatively you can send a letter directly to the DBS customer service team using their office postal address:
DBS Customer Services,
PO Box 3961,
Royal Wootton Bassett,
SN4 4HF,
United Kingdom.
DBS contact numbers
| DBS department | Phone number |
|---|---|
| DBS helpline | 03000 200 190 |
| International DBS enquiries | +44151 676 9390 |
| Minicom | 03000 200 192 |
| Ymholiadau Cymraeg (Welsh-language support) | 03000 200 191 |
Alternative ways to contact DBS
If you would prefer to write to the Disclosure & Barring Service (DBS) you can either use their postal addresses to send them formal letters or send online correspondence to their email accounts.
DBS postal addresses
You may write to the DBS with comments, enquiries and feedback about their services using their range of postal addresses. Please send your letter to the most appropriate office so that they can process your request as quickly as possible.
- Customer services
- DBS Customer Services, PO Box 3961, Royal Wootton Bassett, SN4 4HF, United Kingdom.
- Certificate disputes & complaints
- DBS Disputes & Complaints, PO Box 165, Liverpool, L69 3JD, United Kingdom.
- Sensitive applications
- DBS (Sensitive Applications Team), PO Box 165, Liverpool, L69 3JD, United Kingdom.
- DBS barring
- DBS Barring, PO Box 3963, Royal Wootton Bassett, SN4 4HH, United Kingdom.
- Freedom of Information (FOI) requests
- DBS Freedom of Information Officer, Policy Department, PO Box 165, Liverpool, L69 3JD, United Kingdom.
Email addresses
Applicants can send email messages to DBS by using their various online addresses, here you can also request technical support when accessing your online account in order to track an application.
- Customer services
- customerservices@dbs.gsi.gov.uk
- Sensitive applications
- sensitive@dbs.gsi.gov.uk
- Freedom of Information (FOI) requests
- dbsfoi@dbs.gsi.gov.uk