Contact Topshop UK customer services by calling their mobile-friendly phone number 0344 984 0264.
Topshop Customer Services – 0344 984 0264
Phone a Topshop customer service advisor by calling their UK contact number 0344 984 0264. This is the main general enquiries phone number for Topshop so if you would like to get a refund for a product, if you want to cancel an order or if you want to change a clothes order you should phone 0344 984 0264. You can also call this helpline to get general information about Topshop and the products that they sell.
0344 984 0264 is open 9am-11pm Monday-Friday, 9am-6pm Saturday-Sunday and 9am-5:30pm on most UK bank holidays. Calls to the Topshop customer care helpline are charged at the same rate as calls to all other local UK phone numbers which start in 01 or 02.
Shop Online at Topshop.com
Contact Topshop on their main customer care phone number 0344 984 0264 if you have an enquiry about shopping online at Topshop.com. You should call this helpline to cancel an online order, change your Topshop delivery time or to make a query for a missing delivery or item. You should also phone 0344 984 0264 if you need technical support with your online Topshop account, for example if you have forgotten your username or password.
Contact Topman
Phone Topman by calling their customer service contact number 0344 984 0264, which is also the main helpline for Topshop. Advisors on this helpline will be able to help you change or cancel a order, provide you with sizing guidelines for your suit and help you change your delivery time.
Make an official complaint to Topshop
Phone the main Topshop customer service number 0344 984 0264 to contact an advisor to make a complaint. You should phone this helpline to complain about any of their products or staff members. For serious complaints you should phone their parent company (Arcadia) by calling their head office switchboard number 0844 243 0000 (7p/min + access charge). If you would prefer to send a letter of complaint to Topshop you should use their dedicated head office address:
Topshop Complaints Department,
Colegrave House,
70 Berners Street,
London,
W1T 3NL,
United Kingdom.
Topshop Gift Cards – 0371 384 3238
Phone the Topshop Gift Card helpline 0371 384 3238 to speak to an advisor about your gift card. You can call Topshop on this contact number to order a gift card, to check your balance on your gift card and to top up your card. You should also call 0371 384 3238 if you believe someone has used your gift card fraudulently or if you want to report a lost/stolen Topshop gift card. Furthermore you can register a gift card or check your balance online by going to the dedicated gift card website www.topshop.com/en/tsuk/category/gift-card-balance-enquiry-2953315/home.
How to Contact Topshop From Abroad
Topshop are a multinational retailer who operate stores and websites in several different countries, if your query relates to an item that you purchased in a UK store please phone their dedicated international helpline +44344 984 0264 if you are outside of the UK. If your query relates to an order you made online or if its about a Topshop store in a different country then please examine the list below of official Topshop phone numbers for your country.
Topshop International Phone Numbers
| Country | Topshop Phone Number | Opening Times |
|---|---|---|
| UK (Stores) | +44344 984 0264 | 9am-11pm Monday-Friday, 9am-6pm Saturday-Sunday and 9am-5:30pm on UK bank holidays (UK Time) |
| US | 1866 853 8559 | 4am-11pm (ET) Monday-Friday, 4am-1pm (ET) Saturday-Sunday and 4am-12:30pm (ET) UK Bank Holidays |
| EU Customers | 0800 5344 6666 | 10am-Midnight (CET) Monday-Friday, 10am-7pm (CET) Saturday-Sunday and 10am-6:30pm (CET) on UK bank holidays |
| Eire | +44 870 606 9666 | 9am-11pm Monday-Friday, 9am-6pm Saturday-Sunday and 9am-5:30pm on UK bank holidays |
| Australia | 1800 734 767 & 1800 734 512 | 6pm – 9am Monday-Friday (AEST), 6pm-7am Saturday-Sunday (AEST) |
| New Zealand | 0800 441 334 | 9pm-11am Monday-Friday (NZST), 9pm-6am Saturday-Sunday (NZST) |
Topshop Card – 0333 220 2507
Contact advisors for Topshop Card by calling their dedicated credit phone number 0333 220 2507. You can contact Topshop using this helpline if you want to apply for a credit card, to report a lost or stolen credit card or cancel your credit agreement. If you are an existing Topshop card holder you can manage your account online by going to their official web portal portal.newdaycards.com/accounts/topshop/login. If you have recently signed up for a Topshop Card account and have just received your card you can activate it by calling their dedicated activation helpline 0800 915 2205 for free. Moreover if you would like to make a telephone banking payment to your Topshop account please phone their official helpline 0871 522 5079 (13p/min + access charge), however if instead you would prefer to send a cheque to top up your card account you should use their official banking address:
Santander Cards UK Limited,
PO Box 848,
Liverpool,
L71 2XX,
United Kingdom.
However if you would just like to make a general enquiry or send a letter of complaint to Topshop card you should use their customer service postal address:
Topshop Card Services,
NewDay Ltd,
PO Box 700,
Leeds,
LS99 2BD,
United Kingdom.
Important Topshop UK Phone Numbers
| Topshop Department | UK Contact Number |
|---|---|
| Topshop Customer Services | 0344 984 0264 |
| Topshop International Helpline | +44344 984 0264 |
| Gift Cards | 0371 384 3238 |
| Topshop Card | 0333 220 2507 |
Other Ways to Contact Topshop
Write to Topshop
If you would prefer to send a letter to Topshop to make an enquiry, to provide them with feedback or to send them evidence relevant to a refund claim (such as an item receipt) you can use their official postal address:
Topshop,
Colegrave House,
70 Berners Street,
London,
W1T 3NL,
United Kingdom.
Topshop Online
If you would like to contact Topshop online please go to their official website help.topshop.com/system/templates/selfservice/topshop for FAQs and email links for several topics including refunds, careers and accounts.
Find your nearest Topshop Store
If you want to find your nearest Topshop store or to get the contact details of any of their 300+ UK stores please use their official store finder at www.topshop.com/en/tsuk/category/store-finder-1824332/home?cat2=1102568.
Topshop’s Social Media Pages
Topshop are a large multinational retailer who operate over 500 stores worldwide and as such they operate a number of pages on some of the most popular social media websites to help them stay in touch with their customers and to help promote their business, links to all of their official pages can be found here:
- www.facebook.com/Topshop
- www.twitter.com/topshop
- Google+
- plus.google.com/+Topshop
- pinterest.com/topshop
- Tumblr
- topshop.tumblr.com
- Youtube
- www.youtube.com/user/TopshopPodcasts
- www.linkedin.com/company/topshop-topman
- Topshop Blog
- insideout.topshop.com