National Grid Contact Number: 01926 653 000

Contact National Grid by calling their UK phone number 01926 65 3000 for customer services and to report an emergency such as a gas leak or electricity power cut.

 

General enquiries – 01926 653 000

Electricity Pylons

Phone the National Grid operations headquarters on their UK contact number 01926 653 000 for customer service advice regarding gas and electricity infrastructure. Suppliers may also call this helpline for information on facilities management, maintenance of electrical systems and commissioning of new tunneling projects.

This telephone number is open during standard opening hours of 9am-5pm Monday-Friday, therefore closures will be in affect during weekends and UK bank holidays. Calls will be charged at local rates, which means you will typically pay a per-minute rate plus a per-call access fee, however inclusive minutes on your tariff can be used to contact the National Grid for free.

 

Electrical emergencies – 0800 40 40 90

Contact National Grid for free on their 24-hour emergency helpline 0800 40 40 90 to report a power cut, damage to overhead electrical lines or subsidence over underground cables. This can also include reporting trees growing dangerously close to power lines and deliberate vandalism. This helpline is free to call from all UK landline and mobile handsets, however calls from payphone devices may not be accepted.

 

Emergency gas helpline – 0800 111 999

Call the National Grid gas emergency helpline by dialling the freephone contact number 0800 111 999 to report a gas leak or suspected carbon monoxide incidents. Contractors should also dial this helpline to report damage to gas pipelines, even if no actual leak appears to have occurred. Please only phone this number when you are in a safe position to do so and remember the following basic safety tips when you suspect there has been a gas or carbon monoxide leak:

  • Turn off your gas supply at the mains where possible.
  • Do not use sources of naked flame such as matches, cigarette lighters and gas hobs.
  • Open all doors and windows to allow the gas to dissipate.

 

Electricity enquiries – 01926 654 634

Contact National Grid by calling their electricity enquiries number 01926 654 634 to set up new connections, for commercial engineering services (CES) and for information on how electricity network transmission charges are determined. Furthermore you can call this helpline if you have concerns about how electric and magnetic fields (EMFs) will affect your property if they plan on building new infrastructure in your area.

 

National Grid electricity contact numbers

Department Phone number
Electricity enquiries 01926 654 634
Electric contracts 01926 654 611
Settlements and BSUoS 01926 654 613
Grid Code queries 01926 653 283
SQSS 07977 433 974
STC 07976 940 855
European Network Codes 01926 655 582
Balancing Services 01926 655 838
Electric & Magnetic Fields (EMFs) 0845 702 3270
Landowners and grantors 0800 389 5113

 

Gas enquiries – 01926 654 640

Phone the National Grid on their gas enquiries contact number 01926 654 640 for contract disputes, to notify your intention to add new connections and for advice on future commercial energy strategy. Please be aware that this helpline is only open from 9am-4:30pm Monday-Friday, hence closures are likely during bank holidays.

 

National Grid gas telephone numbers

Department Contact number
Gas enquiries 01926 654 640
Energy Balancing 01926 656 564
Become an Operating Margins (OM) supplier 01926 656 005
Plant Protection 0800 688 588
Gas operational liaison 01926 656 474
Capacity enquiries 01926 654 057

 

National Grid contact numbers

Department Phone number
General enquiries 01926 653 000
Electrical emergencies 0800 40 40 90
Emergency gas helpline 0800 111 999
Electricity enquiries 01926 654 634
Electric contracts 01926 654 611
Settlements and BSUoS 01926 654 613
Grid Code queries 01926 653 283
SQSS 07977 433 974
STC 07976 940 855
European Network Codes 01926 655 582
Balancing Services 01926 655 838
Electric & Magnetic Fields (EMFs) 0845 702 3270
Landowners and grantors 0800 389 5113
Gas enquiries 01926 654 640
Energy Balancing 01926 656 564
Become an Operating Margins (OM) supplier 01926 656 005
Plant Protection 0800 688 588
Gas operational liaison 01926 656 474
Capacity enquiries 01926 654 057

National Grid Van

 

Alternative ways to contact the National Grid

If you would prefer to contact the National Grid in writing you may either send letters to their offices or messages via their email addresses. Moreover you can find out about the latest changes to the UK energy market & network by visiting their various social media profiles.

 

Write to National Grid

You can send letters to National Grid by posting them to the relevant address provided below. Please note that it may take up to a week to receive a response to your enquiry so if you have an urgent question it is recommended that you use their telephone helplines instead.

Corporate headquarters
National Grid, 1-3 Strand, London, WC2N 5EH, United Kingdom.
Operational head office
National Grid, National Grid House, Warwick Technology Park, Gallows Hill, Warwick, CV34 6DA, United Kingdom.
Wokingham
National Grid, St Catherines Lodge, Bearwood Road, Sindlesham, Nr Wokingham, Berkshire, RG41 5BN, United Kingdom.
Thorpe Park
National Grid, 1100 Century Way, Thorpe Park, Leeds, LS15 8TU, United Kingdom.
Osprey House (Overhead Line & Cable East Midlands Alliance)
National Grid, Osprey House, 5 Hunter Road, Pegasus Business Park, Castle Donnington, United Kingdom.
National Grid Metering
National Grid, 35 Homer Road, Solihull, Birmingham, B91 3QJ, United Kingdom.
National Training Centre
National Grid, Mersey Road North, Hollinwood, Failsworth, Manchester, M35 9FF, United Kingdom.
Hitchin
National Grid, PMC Hitchin, Cadwell Lane, Hitchin, Hertfordshire, SG4 0SL, United Kingdom.
Eakring
National Grid, Kirklington Road, Eakring, Newark, Nottinghamshire, NG22 0DA, United Kingdom.

 

Email address

Email National Grid by sending messages to their various email addresses which you can access via their customer care website. Note that these are not manned 24 hours a day so emergency enquiries should be directed via their telephone helplines provided above.

 

Social media

National Grid use their profiles on social media websites to promote upcoming changes to the energy network as well as wholesale price changes to gas and electricity. Moreover if there has been a power cut in your area their staff will update you on the progress of their engineers via these platforms.

Get energy news via the National Grid Facebook page
twitter.com/nationalgriduk
View live updates on power cuts through their Twitter feed
www.facebook.com/nationalgriduk
Add the National Grid to your circles on Google+
plus.google.com/u/0/+nationalgriduk
Get careers information through their LinkedIn profile
uk.linkedin.com/company/national-grid