Thomson Contact Number: 0203 451 2688

Contact Thomson Holidays on their customer service phone number 0203 451 2688 to book a flight, to make a complaint about your package holiday and for lost baggage claims.

Thomson customer services – 0203 451 2688

Thomson App

Phone Thomson customer services by dialling their UK contact number 0203 451 2688 to book a package holiday or to amend your current booking by altering which hotel you are staying at. Moreover this is the main hotline for Thomson Airways so you can call this number to purchase a flight ticket, to change your seat number and to change the name on your ticket if it was initially spelled incorrectly.

Customers may also phone Thomson customer services for technical support when accessing their online account which they can use to make a payment towards a flight booking after paying an initial deposit. Similarly if you would like to add extras to your booking such as local coach tours, hire car and stadium experiences then you may phone their English-speaking staff for further details. If you regularly travel with Thomson you may enquire about their loyalty schemes which give you a discount against the cost of future flights as well as details of any seasonal last-minute holiday deals.

Thomson customer services are available from 9am-7pm Monday-Friday, 9am-6pm Saturday and 10am-5pm Sunday however they may be closed on UK bank holidays. Calls will be charged at the same rate as other 01 and 02 UK local numbers, meaning you will normally pay your provider a per-call access charge alongside a per-minute rate which depends on when you phone the travel agent. However if you get inclusive minutes on your monthly contract or pay as you go tariff you will be able to phone Thomson Holidays for free.

Special assistance – 0203 451 2585

Contact Thomson on their dedicated phone number 0203 451 2585 if you require special assistance when travelling through the airport or at your hotel. For instance if you have a physical disability they will allocate seating in a convenient part of the aeroplane as well as staff to help you navigate through the airport. Similarly they may be able to provide support for passengers who have learning difficulties or a severe fear of flying.

24-hour holiday helpline: +44333 336 5147

Contact Thomson on their 24-hour emergency phone number +44333 336 5147 if you have lost your passport so that you can get travel documents in order to return to the UK. Similarly if you or a member of your party has suffered a medical emergency you can phone this helpline for assistance and to rearrange your travel plans so you can return early. You should provide your booking reference as well as relevant details from your travel insurance broker so they can assist you as swiftly as possible. Please note that international phone calls will normally cost substantially more than local UK calls unless you have a mobile roaming tariff.

Book a cruise with Thomson – 0203 451 2682

Contact Thomson Cruises on their UK phone number 0203 451 2682 to book a cabin on an international cruise, to check their available destinations and to register on a daily excursion to explore the country you are visiting. You can also phone this helpline for details about their “cruise and stay” package holidays, whereby you embark on a cruise then stay in your destination country. Once you have made a booking you should contact Thomson to confirm your itinerary so that you are aware when your cruise ship is docked at the shore.

Phone numbers for Thomson Cruises

Thomson Cruises department	Contact number
Book a cruise with Thomson	0203 451 2682
Shore excursions	0203 451 2728
Upgrade your Thomson cruise	0203 451 2695

Group booking enquiries – 0203 451 2684

Contact Thomson to make a group booking by phoning their helpline number 0203 451 2684 to purchase flights, hotels and car hire for 10 or more passengers. You should also phone this helpline to amend your existing booking so that another friend can join or if someone has had to cancel. Similarly you can upgrade to an all-inclusive hotel stay which includes all meals and beverages by calling this helpline.

Complaints – 0203 451 2585

Contact Thomson Holidays to make a formal complaint by calling their customer care phone number 0203 451 2585 where you can voice your dissatisfaction with a flight or hotel. You should also phone this helpline to apply for compensation if your luggage was lost in transit or was damaged by airport baggage handlers. Similarly if your plane was delayed due to negligence from Thomson Airways you can call this number to request a refund against the cost of your ticket. Subsequently if you believe your complaint hasn’t been resolved you can contact their Luton head office directly by calling their phone number 01582 642 122 or by posting a letter to their address:

Thomson Holidays,
Wigmore House,
Wigmore Lane,
Luton,
LU2 9TN,
United Kingdom.

Thomson UK phone numbers

Thomson department	Contact number
Customer services	0203 451 2688
Special assistance	0203 451 2585
24-hour emergency helpline	+44333 336 5147
Book a cruise with Thomson	0203 451 2682
Shore excursions (Thomson Cruises)	0203 451 2728
Upgrade your Thomson cruise	0203 451 2695
Complaints	0203 451 2684
Thomson head office	01582 642 122

Thomson Plane 7

More ways to contact Thomson Holidays

Thomson Holidays allow their customers to check-in for their flights online as well as modify their booking, so it is unsurpirsing that they have a range of email options for you to contact their customer service department. Additionally they have an official postal address for letters as well as profiles on popular social media sites so you can post public messages.

Write to Thomson

Customers who would prefer to correspond with Thomson Holidays in writing may post their general enquiries to their Luton postal address below, please note it may take up to a week for them to respond so if a member of your party is taken in whilst abroad please use their emergency telephone helpline instead.