Phone Thomas Cook customer services by dialling their UK telephone contact number 01733 224 808 to book a flight with their airlines, for holidays and for travel insurance enquiries.
Thomas Cook customer services – 01733 224 808
Contact Thomas Cook on their customer service phone number 01733 224 808 to modify an existing flight booking and to get their latest sales prices. For example if you have spelled your name incorrectly or you would like to sit next to other members of your party you can phone this helpline to alter your ticket accordingly.
Moreover you can call this helpline to get their live timetables so that you can plan your journey as well as get updates on flight delays, which is particularly helpful if you are getting a connecting flight. You can also phone this helpline to receive technical support when using their online check-in service and to check when the airport desks close so that you don’t miss your flight. You can also phone their friendly customer service staff to file a compensation claim if your baggage went missing or was severely delayed.
This is also their main telephone helpline for all-inclusive holiday packages therefore you should call their customer service number 01733 224 808 to add a hotel to your booking, to upgrade to a business-class flight and to enquire about their seasonal deals. They offer cheap holidays as well as premium packages so please inform them of your travel budget when you call them so that they can select the best holiday for you depending on which country you wish to travel to.
Calls to Thomas Cook are charged at the same rate as phoning any other 01 or 02 UK telephone number, thus you will pay a standard fee to your provider as well as an additional charge which is determined by how long the call lasts. You can also phone Thomas Cook for free if you have free inclusive minutes included in your landline or mobile tariff as these can be used instead of the monetary payment.
Pet travel scheme – 0870 241 1710
Contact Thomas Cook for information about flying with your animal by calling their pet travel scheme phone number 0870 241 1710 (13p/min + access charge). You should dial this number for details about how much it will cost to take your pet abroad, how long it will have to remain in quarantine as well as any vaccinations required before you travel. Please note that this number is charged at 13p per minute from UK landlines and that calls made from mobile telephones may cost you significantly more. Furthermore this helpline is open 8:30am-5:00pm Monday-Friday so please contact them beforehand if you are flying out of the country on a weekend.
Buy a flight ticket with Thomas Cook – 0844 855 0515
Contact Thomas Cook to book an airlines ticket by calling their reservations helpline 0844 855 0515 (7p/min + access charge), which you can also use to enter voucher codes and air miles to pay for your flight. You should also call this number to ascertain whether you need a doctors certificate to fly due to a pre-existing medical condition. Similarly if you are registered as blind you can call this helpline to notify them that you will be flying with your guide dog.
Head office & complaints – 020 7557 6400
To make a complaint about Thomas Cook please call their head office contact number 01733 224 808 where you can voice your dissatisfaction about a delayed flight, the rude conduct of a member of their staff or damaged luggage. Moreover you can call this helpline to find out if you are eligible for compensation if your booking was unfairly cancelled. Alternatively you can write to their head office team by sending a letter to their UK postal address:
Thomas Cook Group plc,
3rd Floor, South Building,
200 Aldersgate,
London,
EC1A 4HD,
United Kingdom.
Thomas Cook travel insurance – 0844 879 8372
Contact Thomas Cook to get a quote for a travel insurance policy by dialling their UK phone number 0844 879 8372 (7p/min + access charge), where you can also upgrade your policy to multi-trip cover if you are planning on going abroad more than once in a year. Please remember to give correct medical details before you travel otherwise your right to make a claim may be affected, particularly if you suffer from a pre-existing condition. In the unfortunate circumstance that someone covered by your policy falls ill whilst travelling you can call this helpline to make a claim against any medical costs incurred. Please note this number is for customers with a standalone travel insurance policy, thus if you have taken out cover as part of an inclusive holiday package please call your customer service team by dialling 0844 879 8400 for 7p/min + access charge instead.
Car hire excess cover – 0871 360 1368
Phone Thomas Cook Insurance by dialling their UK contact number 0871 360 1368 (13p/min + access charge) to make a claim on your car hire excess cover policy in the event of an accident or other damage to your vehicle. However please note that this may affect your eligibility to receive no claims discount on your UK car insurance policy. Alternatively if you haven’t travelled yet you may phone this helpline to get a quote on a hire car, however you must enter your details correctly otherwise your claim may be invalidated.
Hotel and parking enquiries – 0871 360 271
Call 0871 360 271 (13p/min + access charge) to speak to a Thomas Cook customer service advisor about parking in the airport you are travelling from and to book a hotel prior to your travel. For example they may liaise with their affiliated partners to get you a cheaper deal if you stay in one of their hotels when you travel overseas. You should also call this number to confirm their parking charges and to notify them that you have been unfairly fined whilst parking your car at the local airport.
Compilation of Thomas Cook contact numbers
| Thomas Cook department | Phone number |
|---|---|
| Customer services | 01733 224 808 |
| Buy a flight ticket (7p/min + access charge) | 0844 855 0515 |
| Head office & complaints | 020 7557 6400 |
| Thomas Cook travel insurance (7p/min + access charge) | 0844 879 8372 |
| Car hire excess cover (13p/min + access charge) | 0871 360 1368 |
| Pet travel scheme (13p/min + access charge) | 0870 241 1710 |
| Hotel and parking enquiries (13p/min + access charge) | 0871 360 2714 |
Alternative ways to contact Thomas Cook
Thomas Cook offer a myriad of ways to reach their customer service department, ranging from conventional postal methods to email addresses and profiles on social media networks.
Write to Thomas Cook
You can write to Thomas Cook by sending a letter to their customer service department using the postal address below, which is also useful for evidence relating to a compensation claim or if you wish to provide feedback about a particular holiday destination.
Customer service department,
Thomas Cook Group plc,
3rd Floor, South Building,
200 Aldersgate,
London,
EC1A 4HD,
United Kingdom.
Email Thomas Cook
Emailing Thomas Cook is a simple process which you can do by filling out the form on their UK customer relations website, you can also check-in to your flight online and make web payments by selecting the appropriate option from the menu at the top of the screen.
Thomas Cook on social media
Thomas Cook also allow their customers to message their help-desk staff through social media platforms as they have numerous profiles which can be found in the links below.
- Message Thomas Cook through Facebook
- www.facebook.com/thomascook
- Send a tweet to Thomas Cook through Twitter
- twitter.com/ThomasCookUK
- Add Thomas Cook to your circles on Google+
- plus.google.com/+ThomasCookUK
- Watch holiday tips and adverts on the Thomas Cook YouTube channel
- www.youtube.com/user/thomascookuk
- Check out pics on the Thomas Cook Instagram page
- www.instagram.com/thomascookairlinesuk
- Check out the Thomas Cook company profile page on LinkedIn
- www.linkedin.com/company/thomas-cook