Contact Octagon by calling their general enquiries phone number 0344 561 4615 to get a quote on your car insurance policy, for accident claims and for commercial van breakdown cover.
Octagon Insurance customer services – 0344 561 4615
Phone Octagon Insurance on their customer service contact number 0344 561 4615 for vehicle policy renewals, to notify them that you are selling your van and to add a vehicle to form a multi-car policy. You can also get a quote for your motor insurance over the phone by calling this helpline, however please remember to include accurate information when requesting a claim otherwise your cover may be invalidated.
Furthermore you can dial this number for information of how to submit proof of no claims discount if you are eligible to receive this bonus due to your previous safe driving record. You can also upgrade your current policy from third-party-only cover to fully-comprehensive insurance which includes breakdown cover. Contrastingly if you are no longer satisfied with your car insurance terms you can call this helpline to cancel your insurance, however please ensure you cover your vehicle with another provider before you next drive.
Octagon Insurance customer services are available between 9am-5:30pm Monday-Friday and 9am-4pm Saturday so please note you will not be able to call them on Sundays, similarly as they operate a UK-based helpdesk there may be closures on bank holidays including Christmas Day. They use a national telephone number which is charged at the same rate as local 01 and 02 area code numbers, therefore you will pay your provider an access fee alongside a per-minute charge which is dependent on how long the call lasts as well as the time the call is put through. However you will be able to phone Octagon Insurance for no charge if your provider has allocated free inclusive minutes on your landline or mobile tariff.
Complain to Octagon Insurance – 0344 561 4615
Contact Octagon on their customer care phone number 0344 561 4615 to make an official complaint about your car or van insurance policy. For example if you believe that you have been underpaid following a claim or they refused to pay you following an accident which was not your fault you can call this helpline to appeal against their decision so that you receive the correct amount of compensation. Similarly if a member of their customer service staff or claims operative was offensive to you then you can dial this helpline to file a misconduct charge against their employee.
Alternatively if you would prefer to write a letter of complaint to Octagon you can send relevant evidence and documentation directly to their Bristol head office located at this UK postal address:
Octagon Insurance,
Europa House,
Midland Way,
Thornbury,
Bristol,
BS35 2JX,
United Kingdom.
Make a claim on your Octagon Insurance policy – 0344 815 4975
Contact Octagon on their dedicated claims phone number 0344 815 4975 to notify your insurance provider that your vehicle has been involved in an accident, regardless of whether it was your fault. Octagon will then evaluate how much compensation you are entitled to based on the price of your car or van as well as any injuries you suffered in the collision. You can also call this helpline to track the progress of an existing claim, where you can find out your appropriate court dates. Please be aware that any no claims discount you are entitled to may be voided subsequently following an insurance claim. Lines are open 24 hours a day for new claimants and from 9am-5pm Monday-Friday if you are contacting Octagon for a report on an existing claim.
Octagon Insurance – claims telephone numbers
| Claims department | UK contact number |
|---|---|
| Submit a new claim to Octagon | 0344 815 4975 |
| Repair a cracked or chipped windscreen | 0800 011 3685 |
| Personal accident claims | 0370 241 4539 |
| Get a replacement set of car keys | 0344 381 4541 |
| Third-party, theft and fire policy claims | 0344 381 4529 |
| Tools in Transit claims for van insurance customers | 0344 381 4570 |
Billing enquiries – 0344 736 9836
Octagon Insurance can be contacted on their national billings helpline 0344 736 9836 for enquiries about monthly direct debit payments, to query an excess charge on your bill and to verbally sign your credit agreement. You can also call this helpline to request a change in your payment structure, for example to pay an annual bill rather than in monthly installments.
Octagon breakdown assistance – 0344 561 4616
Phone Octagon Insurance for roadside assistance by calling their 24-hour contact number 0344 561 4616 if you have taken out breakdown cover with the broker. A mechanic will be sent promptly to recover your vehicle by either repairing any technical fault at the roadside or by transporting you to an agreed location. Once your vehicle is recovered you can call this helpline for details on how to request a courtesy car if the necessary repairs cannot be made.
Contact numbers for Octagon Insurance
| Octagon Insurance department | Phone number |
|---|---|
| Octagon customer services and complaints | 0344 561 4615 |
| Submit a new claim to Octagon | 0344 815 4975 |
| Repair a cracked or chipped windscreen | 0800 011 3685 |
| Personal accident claims | 0370 241 4539 |
| Get a replacement set of car keys | 0344 381 4541 |
| Third-party, theft and fire policy claims | 0344 381 4529 |
| Tools in Transit claims for van insurance customers | 0344 381 4570 |
| Billing enquiries | 0344 736 9836 |
| Octagon breakdown assistance | 0344 561 4616 |
Other ways to contact Octagon Insurance
Policyholders have a variety of ways to contact Octagon about their car and van insurance policies in writing, including postal and email addresses. Customers who use social media can also write public messages to the broker via their official profiles where you can also find their best advertised rates and policies.
Write to Octagon Insurance
Although it is a relatively slow way of contacting Octagon Insurance you can still write to the broker about your car or van policy by sending your letters to their Bristol head office address below, however please note that you should not include any sensitive information about your direct debit agreement as letters could potentially be intercepted by fraudsters.
Octagon Insurance Customer Services,
Europa House,
Midland Way,
Thornbury,
Bristol,
BS35 2JX,
United Kingdom.
Email Octagon
Policyholders can email Octagon Insurance by using their internet address customerservices@octagoninsurance.com where they can amend their insurance details, send attachments such as driving licence records and for general enquiries about their vehicle cover.
Follow Octagon Insurance on social media
Octagon Insurance have recognised that social media websites are an effective and free way of marketing their policies to potential customers. Moreover existing customers can post messages on their profiles for general enquiries and to request customer service support for a claim, however remember this is a public source of information so please do not post offensive content or reveal sensitive payment details.
- Check out Octagon Insurance posts on their Facebook profile/dt>
- www.facebook.com/OctagonInsuranceServices
- Add Octagon to your circles on Google+
- plus.google.com/+OctagonInsurance
- Find out more about Octagon via their LinkedIn profile
- uk.linkedin.com/company/octagon-insuance