Contact New Look clothing on their UK phone number 0344 499 6690 for customer service advice about their dresses, latest men’s fashion releases, store card payments and to manage your account.
New Look customer services – 0344 499 6690
Contact New Look customer services by dialling their UK telephone number 0344 499 6690 for information about their latest fashion releases including dresses, shoes, handbags and jeans. If your new clothing article does not fit then you may call this helpline for details of their returns processes so that you can claim a refund, although certain items such as bras and underwear will not be accepted after they have been worn.
You may also phone this number to request a catalogue be sent to your home address so you can choose the clothes you want from their range without having to visit their city-centre stores. Moreover if you have created an online account you can contact New Look to amend an existing order, for technical support when entering your login details and to update your registered address in the event that you move home. Furthermore this helpline can be phoned to upgrade orders to next-day delivery if you need your clothes faster or to notify the courier where they should deliver your clothes if you will not be at home.
New Look customer services can be contract from 8am-8pm Monday-Saturday and 10am-6pm Sunday, however please be aware that they moay be closed on certain UK bank holidays, particularly Christmas Day. Calls to this national helpline will be charged at the same local rates as phoning 01 and 02 area code numbers. This means you will be able to contact New Look for free if you receive inclusive minutes as part of your monthly landline or mobile tariff, alternatively you will be obliged to pay a per-minute rate as well as an access charge.
New Look store card – 0344 499 6690
Phone New Look on their customer care contact number 0344 499 6690 to apply for a store card, to check your existing balance and to change your repayment schedule. Furthermore if you are uncertain about the annual APR interest rates that will affect the amount you repay then call this helpline for a full breakdown of their credit card costs. You should phone this helpline immediately if you are suffering from financial difficulties as they may be able to restructure your debt into a more manageable plan. Similarly you should notify them as quickly as possible if your card has been lost or stolen so that they can cancel it, this prevents it from being used fraudulently by criminal organisations however you will naturally have to wait until New Look sends a replacement before you are able to make a new clothes purchase.
Complain to New Look – 01305 765 000
Complain to New Look by calling their Weymouth office number 01305 765 000 where you can complain about false advertising, poor sizing guidelines that result in ill-fitting clothing and poor conduct from their customer service staff. This helpline is also suitable if you would like to complain about your online account however please note that any complaints about your New Look store card should be directed towards the banking provide which is currently Ikano Bank. Alternatively you may escalate the complaint by sending a letter directly to New Look’s UK head office which is located in London at this postal address:
New Look Retailers,
45 Mortimer Street,
Westminster,
London,
W1W 8HJ,
United Kingdom.
New Look contact numbers
| New Look department | Phone number |
|---|---|
| New Look customer services | 0344 499 6690 |
| Complain to New Look | 01305 765 000 |
| Press office enquiries | 0203 219 7410 |
| Financial PR | 020 3805 4822 |
Other ways to contact New Look
New Look is a youthful brand therefore it is no surprise that they offer comprehensive customer service support via dedicated social media accounts. Alternatively if you would rather contact them using more traditional forms of writing then you may either send a letter or an email to their addresses.
Write to New Look
Customers can write to New Look by sending a letter to the following office address, however you should be aware that they do not accept unsolicited cheque payments for clothing orders and you should not include any sensitive account details in your letter if your enquiry relates to your store card.
New Look Customer Services,
PO Box 782,
Exeter,
EX1 9TY,
United Kingdom.
Email New Look
Email New Look via their web address webcustomerservices@newlook.com for general enquiries about their handbags, shoes, menswear and children’s clothing. You can also use this service to amend your clothing orders and for cancellations if you no longer want to buy a particular item, however please note it may take the clothing retailer up to 48 hours to reply to your enquiry.
New Look social media accounts
New Look have a team of customer service staff who monitor their accounts on social media for enquiries which they can solve meaning you have another way to get in contact about your clothes. These profiles are also used diligently by New Look as a way of promoting their latest styles and fashion tips to their eager audience.
- Message the New Look Facebook team
- www.facebook.com/newlookfashion
- Post a Tweet to New Look’s Twitter profile
- twitter.com/NewLookHelp
- Get the latest fashion tips through the New Look Instagram feed
- www.instagram.com/newlookfashion
- Watch catwalk videos on the New Look YouTube channel
- www.youtube.com/user/NewLookTV
- Visit LinkedIn to find out more about the company behind New Look
- uk.linkedin.com/company/new-look