Contact National Rail enquiries by calling their UK phone number 0800 022 3720 to purchase a train ticket, to plan your railway journey and to get the latest fares from your station.
National Rail enquiries – 03457 48 49 50
Phone National Rail enquiries via their helpline contact number 03457 48 49 50 to enquire about cheap train fares, to purchase a ticket and to plan your journey. You can also use this service to find which railcards you are eligible to use whilst on the network and to get details on any upcoming engineering works which may delay your journey.
Similarly if you have been significantly delayed you can call this helpline to get advice on how you can claim compensation from the rail operator. You can also call this number to check if there are any seasonal alterations to the regular timetable from your station, helping you when bank holidays and Christmas comes around. Finally if you require accessibility support whilst traveling on the UK railway network due to a disability you can phone this helpline for assistance when boarding and disembarking from the trains.
Complaints – 0800 022 3720
Phone National Rail for free by calling their freephone contact number 0800 022 3720 to make a complaint about incorrect timetables provided on their website, where you can also register your dissatisfaction about the conduct of a member of their staff. Similarly if you ordered a ticket using this service and it hasn’t arrived to you in the post then you can call this helpline to get a refund. Alternatively if you would like to make a complaint about a specific delayed journey, station or ticket office then you should contact the rail operator directly by using the appropriate phone number from the table below.
National Rail – train operator contact numbers
| Rail operator | UK phone number |
|---|---|
| Arriva Trains Wales | 03333 211 202 |
| C2C | 03457 444 422 |
| Caledonian Sleeper | 0330 060 0500 |
| Chilton Railways | 0345 600 5165 |
| CrossCountry | 0344 736 9123 |
| Eurostar | 01777 777 879 |
| Gatwick Express | 0345 850 1530 |
| Grand Central | 0345 603 4852 |
| Great Northern | 0345 026 4700 |
| Great Western Railway | 03457 000 125 |
| Greater Anglia | 0345 600 7245 |
| Heathrow Express | 0345 600 1515 |
| Hull Trains | 0345 676 9905 |
| Island Line | 0345 6000 650 |
| London Midland | 0121 634 2040 |
| London Overground | 0343 222 1234 |
| London Underground | 020 7222 5600 |
| Northern | 0800 200 6060 |
| Scot Rail | 0344 811 0141 |
| South West Trains | 0345 6000 650 |
| Southeastern | 0345 322 7021 |
| Southern | 0345 127 2920 |
| Stansted Express | 0345 600 7245 |
| Thameslink | 0345 026 4700 |
| TransPennine Express | 0345 600 1671 |
| Virgin Trains | 0333 103 1031 |
| Virgin Trains East Coast | 0345 722 5333 |
TrainTracker – 0871 200 49 50
Contact National Rail on their TrainTracker phone number 0871 200 49 50 to get like arrival and departure information from any train station within the UK, helping you to plan your journey in detail. Furthermore you can also use this service to get information on how much your ticket will cost you thus assisting you in finding the best value when travelling on the rail network. Calls to this telephone number will cost 12p per minute from UK landlines, however calls made from mobiles may cost substantially more.
Alternatively if you would prefer to receive train times and information about ticket prices via SMS text message you should text the name of the station you are at to 8 49 50, this will cost you 25p plus a standard rate message.
National Rail contact numbers – in short
| Department | Phone number |
|---|---|
| National Rail enquiries (UK calls) | 03457 48 49 50 |
| National Rail enquiries (Welsh language), Ymholiadau rheilffordd cenedlaethol (cymraeg iaith) | 0345 60 40 500 |
| National Rail enquiries (textphone) | 0345 60 50 600 |
| National Rail enquiries (international calls) | +44 20 7278 5240 |
| Complaints | 0800 022 3720 |
| TrainTracker (phone) | 0871 200 49 50 |
| TrainTracker (SMS) | 8 49 50 |
Other ways to contact National Rail
National Rail offer a number of ways in which you can contact them without sitting on hold when calling their telephone helplines, for example you can send them online messages through email and social media profiles as well as in conventional postal mail.
Email National Rail
Should you wish to send a message to National Rail via email you should use their dedicated web address customer.relations@nationalrail.co.uk, where you can get confirmation of train times listed on their enquiries website as well of confirmation of ticket purchases.
Postal address
If you would like to write to National Rail you should send your letters directly to their London head office by using the postal address below, however you should be aware that this will usually take longer than calling them or corresponding with them via email.
Customer Relations Team,
National Rail,
Suite 410,
1 Northumberland Avenue,
Trafalgar Square,
London,
WC2N 5BW,
United Kingdom.
Contact National Rail on social media
National Rail operates official profiles on some of the world’s most popular social media websites, where you can view ticket promotions, live updates on engineering works which may affect your journey and get customer service guidance when planning your journey across the UK railway network.
- Connect with National Rail on Facebook
- www.facebook.com/nationalrailenq
- Follow their Twitter page to get updates in Tweet form
- twitter.com/nationalrailenq
- Check out the National Rail business profile page on LinkedIn
- www.linkedin.com/company/national-rail-enquiries
- Watch news & advertising campaign videos on their YouTube page
- www.youtube.com/user/networkrail