M&S Contact Number: 0333 014 8555

Contact Marks and Spencer (M&S) by calling their customer service helpline on this telephone number: 0333 014 8555 (UK standard rate; official, direct contact number).

Marks and Spencer (M&S) customer services

Phone Marks and Spencer (M&S) customer services by calling their local-rate contact number 0333 014 8555. As well as being the main M&S general enquiries phone number 0333 014 8555 should also be called if you have any queries about a Marks and Spencer store or a product that you have bought from an M&S store. You should also call 0333 014 8555 if you are unsure of which Marks and Spencer department you should contact and to get information about M&S stores. 0333 014 8555 is open 8am-10pm weekdays and 8am-5pm on weekends, however please be aware that M&S helpline opening times may be affected on bank holidays.

Phone calls to the main Marks and Spencer customer service helpline 0333 014 8555 are charged at the same rates as calls to 01 and 02 local UK phone numbers. Calling 0333 014 8555 will therefore cost you a variable fee per minute depending on exactly when you are trying to contact Marks and Spencer, plus a set call-access charge that is determined by your landline provider. Calling M&S from a mobile will be free provided you have free inclusive minutes as part of your tariff or rewards bundle, check with your mobile provider for details about your call charges if you need to call Marks and Spencer without using any free minutes.

You can also send your customer services enquiry to Marks and Spencer (M&S) by post, to write to M&S customer services please send your letter to their official postal address here:

Marks and Spencer,
Chester Business Park,
Wrexham Road,
Chester,
CH4 9GA,
United Kingdom.

Marks and Spencer (M&S) ordering and gift cards – 0333 014 8000

Phone Marks and Spencer on their 0333 014 8000 contact number for queries about your M&S order and for enquiries about M&S gift cards or gift vouchers. If you would like to place an order for any of Marks and Spencer’s specialist goods such as clothing, wine and homeware then please call 0333 014 8000, and likewise you can phone their ordering helpline to check on an existing M&S order. You should also call 0333 014 8000 for enquiries relating to Marks and Spencer gift cards or gift vouchers, such as if you have lost a M&S gift card/voucher or you want to put more money onto a Marks and Spencer gift card. If you are abroad and therefore you want to call the Marks and Spencer ordering & gift cards helpline from outside the UK then please call +44 208 090 9564, however please note that calling this international M&S helpline will cost more than equivalent UK-UK landline calls. These M&S ordering and gift card helplines are open every day 8am-11pm UK time.

Marks and Spencer (M&S) Sparks – 0333 014 8423

Contact Marks and Spencer (M&S) about your Sparks loyalty card by calling their dedicated 0333 014 8423 phone number. You should call 0333 014 8423 if you want to sign up for a M&S Sparks loyalty card or if you are an existing Marks and Spencer Sparks gift card holder and you need a replacement Sparks card, or if you believe there are points missing from your M&S Sparks card. The M&S Sparks loyalty card helpline 0333 014 8423 is open every day from 8am to 8pm.

Marks and Spencer (M&S) furniture – 0333 014 8111

Contact dedicated Marks and Spencer (M&S) furniture advisors by calling their 0333 014 8111 phone number. If you have recently purchased an item of M&S furniture and you want to query the payment with Marks and Spencer or you want to change or cancel your furniture purchase then you should call 0333 014 8111. Alternatively you should call 01953 886 000 if you want to change the delivery time for your M&S furniture item, or you wish to provide Marks and Spencer with detailed delivery instructions for your furniture item. If you want to place an order for a piece of M&S furniture then you should instead phone the main Marks and Spencer ordering helpline 0333 014 8000.

If you would prefer to send your enquiry about M&S furniture to Marks and Spencer by post then please write to M&S using their dedicated furniture postal address which is:

Marks and Spencer Plc,
PO Box 3001,
Sheffield,
S97 3GN,
United Kingdom.

Marks and Spencer (M&S) Food to Order – 0333 014 8222

Phone advisors for Marks and Spencer (M&S) Food to Order by calling their local-rate 0333 014 8222 contact number. Marks and Spencer (M&S) offer a food ordering and delivery service for your birthday, wedding or party. You should therefore call 0333 014 8222 to place a new order for M&S Food to Order, to change the delivery details of an existing Marks and Spencer Food to Order plan or to cancel an M&S food order. 0333 014 8222 is open 8am-7pm seven days a week.

Marks and Spencer (M&S) Lunch to You – 0333 014 8333

Contact advisors for the Marks and Spencer (M&S) Lunch to You service by calling their 0333 014 8333 phone number. M&S Lunch to You is a service for business customers to order Marks and Spencer food for lunch meetings, training days and for individual lunches. Thus you should phone 0333 014 8333 to contact Marks and Spencer to amend a Lunch to You order, make a M&S Lunch to You order or to cancel a Lunch to You order. You can call the Marks and Spencer Lunch to You helpline between 8:30am-5pm Monday-Friday so please note that 0333 014 8333 is closed on weekends and bank holidays.

Marks and Spencer (M&S) For Business corporate ordering – 0333 014 8444

Contact specialist Marks and Spencer (M&S) For Business advisors by calling their corporate ordering phone number 0333 014 8444. To order M&S gift vouchers to reward your employees or customers or to order Marks and Spencer hampers for prize raffles for your business or charity then please call 0333 014 8444 to contact M&S corporate ordering advisors. You can call the M&S For Business helpline any time between 8:30am and 5pm Monday-Friday.

Marks and Spencer (M&S) recruitment – 0845 300 3725

Phone the Marks and Spencer (M&S) Recruitment team on their dedicated careers phone number 0845 300 3725 (7p/min + access charge). You should call the M&S recruitment helpline to enquire about available Marks and Spencer store jobs near you and to find out more about the graduate and corporate career opportunities at M&S. You can also track your current M&S job application by calling 0845 300 3725. If you would prefer to search for Marks and Spencer vacancies and apply for an M&S job online you should go to the official M&S careers website https://jobs.marksandspencer.com/.

Complain to Marks and Spencer (M&S) – 020 7935 4422

Phone Marks and Spencer (M&S) to make a complaint by calling their 020 7935 4422 contact number for their London head office. Marks and Spencer advise you to make your initial complaint either to the store manager of the particular M&S store you wish to complain about or to call their customer service phone number 0333 014 8555. If your initial complaint to Marks and Spencer is not resolved after doing this then please phone their London head office contact number 020 7935 4422 to make a serious complaint to M&S. You can also send your complaint to Marks and Spencer head office by post by using their official postal address here:

Marks and Spencer Group plc,
Waterside House,
35 North Wharf Road,
London,
W2 1NW,
United Kingdom.

If Marks and Spencer do not deal with your complaint in a satisfactory manner following this stage you should escalate your M&S complaint to an independent alternative dispute resolution (ADR) scheme. The ADR scheme endorsed by Marks and Spencer is the EU’s Online Resolution platform which you can access by following this link to their official website http://ec.europa.eu/odr.

M&S Energy – 0345 071 9603

Contact M&S Energy by calling their local-rate phone number 0345 071 9603. Marks and Spencer operate UK gas & electricity supply services under their M&S Energy brand and you should call 0345 071 9603 if you are an existing M&S Energy customer for one of these services and you therefore want to change your account details, move your M&S Energy service to a new address or cancel your M&S Energy service. If you want to join M&S energy then please call their dedicated M&S Energy sign-up helpline 0345 078 3208. Both the M&S Energy 0345 071 9603 and 0345 078 3208 helplines are open 8am-8pm Monday-Friday and 8am-2pm Saturday (closed Sunday). If you would prefer to contact M&S Energy online then you can send an email to M&S Energy by going to their official online contact app https://www.mandsenergy.com/ContactUsOnline/. You can also write to M&S Energy by sending your letter to their official energy enquiries postal address:

M&S Energy,
PO Box 7506,
Perth,
PH1 3QR,
United Kingdom.

M&S Energy Emergency Contact Numbers

Call the National Gas Emergency 0800 111 999 contact number if you are an M&S Energy customer and you suspect there is a gas leak or phone 105 if you suffer a power cut. If you are an M&S Energy customer and you experience a power cut or you observe a dangerous electrical situation in your area, for example a fire at an electricity substation, then it is often quicker to call the local electricity network operator directly. Please see our full list of phone numbers for local electricity network operators to resolve your M&S Energy electricity problem as quickly as possible.

M&S Local Electricity Supplier Phone Numbers

North-West England: 0800 195 4141 East England: 0800 783 8838 South Scotland: 0800 092 9290
North-East England: 0800 66 88 77 South-East England: 0800 783 8866 North Wales, Merseyside, Cheshire and North Shropshire: 0800 001 5400
Yorkshire: 0800 375 675 London: 0800 028 0247  South Wales and South-West England: 0800 052 0400
East Midlands: 0800 056 8090 South England: 0800 072 7282
Midlands:  0800 328 1111  North Scotland:  0800 300 999

Complain to M&S Energy – 0345 071 9649

To make a complaint to M&S Energy then please phone their dedicated energy complaints contact number 0345 071 9649. Marks and Spencer advisors on this complaints helpline will guide you through the M&S Energy complaints process and if necessary escalate your complaint to a M&S Energy manager. Further ways to contact M&S Energy to make a complaint include their official complaints email address customerservice@mandsenergy.com and their dedicated complaints postal address:

SSE Energy Supply Limited,
Inveralmond House,
200 Dunkeld Road,
Perth,
PH1 3AQ,
United Kingdom.

You should then phone 0345 071 9853 to escalate your M&S Energy complaint to the head of M&S Energy customer services if you feel it hasn’t been dealt with in a satisfactory manner or resolved to a full extent. You can also email the head of M&S energy customer services by using their official headofcustomerserviceteam@sse.com email address.

If following a period of six weeks you feel that M&S Energy have still not resolved your complaint then you should escalate your complaint to the Ombudsman Service: Energy by calling their 0330 440 1624 phone number. Ombudsman Service: Energy will independently review your M&S Energy complaint and advise you on further steps to take to deal with your M&S Energy complaint.

M&S Bank

Marks and Spencer offer a range of financial services and insurance packages under their M&S Bank brand including current account packages, credit card deals, car insurance and travel insurance policies. Full contact details for all the different services and financial packages offered by M&S Bank can be found in our dedicated M&S Bank phone numbers section here. You can also contact any of M&S Bank’s services online by filling out a detailed contact form on their official email portal at http://bank.marksandspencer.com/explore/contact-us/overview/.

M&S Bank Current Accounts – 0345 900 0900

Contact M&S Bank customer service advisors about your M&S Bank current account by calling their local-rate 0345 900 0900 phone number. If you need to change your M&S current account details, if you need to check your M&S current account balance over the phone or to make a M&S bank payment over the phone then you should call 0345 900 0900. In this dedicated M&S Bank Current Accounts section we have helpfully provided you with the full list of phone numbers for M&S current account enquiries, such as lost & stolen cards helplines and phone numbers for you to call if you want to sign up for a M&S Current Account.

Full list of M&S Bank Current Account phone numbers

M&S Current Accounts Department Phone Number Opening Times
Current Accounts Customer Services 0345 900 0900 24 hours a day, seven days a week
Sign up for an M&S current account 0800 756 7777 24/7
Lost or stolen M&S current account card 0345 900 0900 (UK) or +44 1244 879 080 (International) 24 hours a day, seven days a week
Card Fraud Security Team 0345 605 2629 Monday-Saturday 8am-9pm and Sunday 9am-9pm
M&S Current Accounts Textphone 0345 300 1815 24/7

You can also write to M&S Bank about your M&S current account by using their official postal address which is provided here for you:

M&S Bank,
Kings Meadow,
Chester,
CH99 9FB,
United Kingdom.

M&S Credit Card – 0345 900 0900

Phone M&S bank on their 0345 900 0900 contact number to speak to an advisor about your M&S Credit Card account. 0345 900 0900 is the main helpline you should call if you are having difficulties making repayments for your M&S Credit Card or if you are having technical difficulties logging in to your M&S Credit Card online account. All of the main Marks and Spencer phone numbers for M&S Credit Cards and their respective opening times are provided in the list below.

M&S Credit Card Contact Numbers

M&S Credit Cards Department Phone Number Opening Times
M&S Credit Cards Customer Services 0345 900 0900 24 hours a day, seven days a week
Sign up for an M&S Credit Card 0800 997 996 8am-9pm Monday-Friday, 8am-8pm Saturday and 10am-6pm Sunday
Lost or stolen M&S Credit Card 0345 900 0900 (UK) or +44 1244 879 080 (International) 24/7
Credit Card Fraud Team 0345 602 1568 Monday-Saturday 8am-9pm and Sunday 9am-9pm
M&S Credit Cards Textphone 0345 300 1815 24 hours a day, seven days a week

You can also send your M&S Credit Card application or enquiry to M&S Bank by post, to write to M&S Credit Cards please use their official postal address which is provided here:

Cards & Loyalty Department,
M&S Bank,
Kings Meadow,
Chester,
CH99 9LZ,
United Kingdom.

M&S Savings and Investments – 0345 900 0900

Contact M&S Savings and Investments advisors by calling their local-rate phone number 0345 900 0900. If you are an existing M&S Bank customer and you want to withdraw or deposit funds into your M&S Savings and Investment account or you simply want to make an enquiry about your M&S Savings and Investments interest rates then you should phone 0345 900 0900. The full list of M&S Savings and Investments phone numbers, including contact numbers for Fixed Rate Savings and ISA products, can be found below.

M&S Savings and Investments Phone Numbers

M&S Savings and Investments Department Phone Number Opening Times (UK Time)
M&S Everyday Savings Account Customer Services 0345 900 0900 24/7
Open a M&S Everyday Savings Account 0808 001 3131 24 hours a day, seven days a week
M&S Savings Textphone 0345 300 1815 24 hours a day, seven days a week
M&S Savings Fax Number 01244 686 116 24 hours a day, seven days a week
Unit Trust or S&S ISA Customers 0808 005 5555 (UK) or +44 1244 688 632 (International) 8am-8pm Monday-Friday, 9am-5pm Saturday (closed on Sundays)
M&S Cash ISA – Existing Customers 0800 028 2824 8am-8pm Monday-Friday, 9am-5pm Saturday (closed on Sundays)
Open an M&S Cash ISA account – Existing Customers 0808 002 2222 8am-8pm Monday-Friday, 9am-5pm Saturday (closed on Sundays)
M&S Fixed Rate Savings 0808 001 1111 8am-8pm Monday-Friday, 9am-5pm Saturday (closed on Sundays)

You can also send your M&S Savings and Investments query or application letter by post to Marks and Spencer by using their official savings postal address which is:

M&S Bank,
Savings & Investments,
Kings Meadow,
Chester,
CH99 9UT,
United Kingdom.

M&S Bank Loans – 0800 363 400

Phone M&S Bank on their freephone contact number 0800 363 400 to make an enquiry on your M&S Loan or to apply for an M&S Loan. If you are having difficulties making the repayments for your M&S Loan or you want to pay off your M&S Loan early then you should also call their main 0800 363 400 helpline for free. You can phone M&S Loans’ 0800 363 400 contact number 8am-9pm Monday-Friday, 8am-7pm Saturday and 10am-6pm Sunday.

M&S Home Insurance – 0800 068 2742

Phone M&S Bank about your M&S Home Insurance policy by calling their freephone 0800 068 2742 contact number for free. You should phone M&S Home Insurance on their 0800 068 2742 helpline if you have any general enquiry about your home insurance policy, to change your M&S Home Insurance policy or if you are having difficulties making the payments for your M&S Home Insurance policy. You should also phone 0800 068 2742 if you are a new M&S Bank customer and you wish to take out a M&S Home Insurance policy. Alternatively you should phone 0800 111 4901 to make a claim on your M&S Home Insurance policy or call their 24/7 home emergency helpline on 0800 121 4074. The official postal addresses for M&S Home Insurance are provided in the table below to help you in sending your enquiry or claims letter to the correct M&S Home Insurance department.

M&S Home Insurance Addresses

M&S Home Insurance Customer Services M&S Home Insurance Claims Home Emergency Claims
M&S Home Insurance,
Civic Drive,
Ipswich,
IP1 2AN,
United Kingdom.		 M&S Home Insurance,
Po Box 97,
Lancaster,
LA1 1WG,
United Kingdom.		 Home Emergency Claims,
Homeserve Claims Management,
Caxton Wood,
Fulwood,
Preston,
PR2 9NZ,
United Kingdom.

M&S Car Insurance – 0344 871 2349

Contact M&S Car Insurance customer services by calling their 0344 871 2349 phone number. M&S Car Insurance advisors on this helpline will be able to assist you with your existing M&S Car Insurance policy if you wish to change your policy or change the payments you are making on your M&S Car Insurance policy. The full list of M&S Car Insurance phone numbers is available to you below, which includes contact details for making a claim on your M&S Car Insurance policy and getting a quote for M&S Car Insurance.

M&S Car Insurance Phone Numbers

M&S Car Insurance Department Phone Number Helpline Opening Times
M&S Car Insurance customer services 0344 871 2349 8am-9pm Monday-Friday, 9am-6pm Saturday, 10am-4pm Sunday and 9am-5pm on bank holidays
Get a M&S Car Insurance quote 0800 107 1827 8am-9pm Monday-Friday, 9am-6pm Saturday, 10am-4pm Sunday and 9am-5pm on bank holidays
M&S Car Insurance claims 0344 412 2160 24/7
M&S Car Insurance windscreen repair 0800 294 3236 24/7
M&S Car Insurance breakdown recovery 0800 056 3402 (UK), +44 472 435 255 (France & Monaco), +353 180 053 5005 (Republic of Ireland) or +33 472 435 255 (Rest of Europe) 24 hours a day, seven days a week
Renew your M&S Car Insurance policy 0800 058 2942 8am-9pm Monday-Friday, 9am-6pm Saturday, 10am-4pm Sunday and 9am-5pm on bank holidays
M&S Car Insurance Complaints 0344 858 6877 8am-9pm Monday-Friday, 9am-6pm Saturday, 10am-4pm Sunday and 9am-5pm on bank holidays

M&S Travel Insurance – 0800 028 1927

Contact M&S Travel Insurance customer services for free by calling their 0800 028 1927 phone number. You should phone the dedicated M&S Travel Insurance helpline if you wish to cancel your M&S Travel Insurance policy as you are unable to travel or for general enquiries about the different types of travel insurance cover provided by M&S Bank. If you want to make a claim on your M&S Travel Insurance policy or you require medical assistance then please use the list of M&S Travel Insurance phone numbers provided below to find the correct contact number for your M&S Travel Insurance query.

Full list of M&S Travel Insurance phone numbers

M&S Travel Insurance Department Phone Number Opening Times (UK Time)
M&S Travel Insurance customer services 0800 028 1927 8am-9pm Monday-Friday, 9am-6pm Saturday, 10am-2pm Sunday
Make an M&S Travel Insurance claim 0330 024 6848 8am-6pm Monday-Friday and 9am-5pm Saturday
M&S Travel medical assistance & advice +44 (0)203 283 8548 24 hours a day, seven days a week
M&S Travel Insurance legal expenses claims 0344 770 1055 24 hours a day, seven days a week
M&S Travel Insurance fax number 01473 205 101 8am-9pm Monday-Friday, 9am-6pm Saturday, 10am-2pm Sunday
M&S Travel Insurance complaints 0800 068 3918 9am-5pm Monday-Friday (closed on weekends)

You can also write to M&S Travel Insurance with your claim, complaint or general enquiry by using their official M&S Travel Insurance postal address which is provided here for you:

Marks and Spencer Travel Insurance,
Civic Drive,
Ipswich,
IP1 2AN,
United Kingdom.

M&S Pet Insurance – 0800 980 8740

Phone M&S Pet Insurance on their dedicated freephone contact number 0800 980 8740 to enquire about the available pet insurance packages that M&S Bank offers and if you need help and advice on keeping up with your M&S Pet Insurance payments. If you need to make a claim on your M&S Pet Insurance policy then please call their official claims helpline on 0800 980 8750 and for free veterinary advice you can phone the vetfone contact number 0800 980 5583 which is open 24 hours a day, seven days a week. If you would prefer to send your customer services enquiry to M&S Pet Insurance by post then please write to M&S Pet Insurance using their official postal address:

M&S Pet Insurance,
PO Box 15768,
Birmingham,
B2 2NZ,
United Kingdom.

M&S Life Insurance – 0345 745 6125

Phone M&S Life Insurance by calling their local-rate 0345 745 6125 contact number to speak to an advisor regarding your existing M&S Life Insurance policy or to make a claim on an M&S Life Insurance Policy. You should call 0345 745 6125 if you need to change your M&S life insurance payments or for general advice on your M&S Life Insurance policy, however please note that M&S Life Insurance are not accepting new customers so you will be unable to renew your M&S Life Insurance policy or get a quote for M&S Life Insurance. The M&S Life Insurance helpline 0345 745 6125 is open 8am-6pm Monday-Friday and is closed on weekends. To send an M&S Life Insurance claim by post please send your claim details to the dedicated M&S Life Insurance claims postal address here:

HSBC (Life) UK Limited,
Claims Department,
PO Box 1011,
Bristol,
BS99 1GD,
United Kingdom.

Full list of important Marks and Spencer (M&S) contact numbers

Marks and Spencer Department M&S Phone Number
Marks and Spencer (M&S) customer services 0333 014 8555
Marks and Spencer (M&S) ordering and gift cards 0333 014 8000
Marks and Spencer (M&S) Sparks 0333 014 8423
Marks and Spencer (M&S) furniture 0333 014 8111
Marks and Spencer (M&S) Food to Order 0333 014 8222
Marks and Spencer (M&S) Lunch to You 0333 014 8333
Marks and Spencer (M&S) For Business corporate ordering 0333 014 8444
Marks and Spencer (M&S) recruitment (7p/min + access charge) 0845 300 3725
Complain to Marks and Spencer (M&S) 020 7935 4422
M&S Energy 0345 071 9603
M&S Bank Current Accounts
M&S Credit Cards
M&S Savings and Investments		 0345 900 0900
M&S Bank Loans 0800 363 400
M&S Home Insurance 0800 068 2742
M&S Car Insurance 0344 871 2349
M&S Travel Insurance 0800 028 1927
M&S Pet Insurance 0800 980 8740
M&S Life Insurance 0345 745 6125

Alternative ways to contact Marks and Spencer (M&S)

Online

You can contact M&S online by email or by a live web chat with a customer services advisor by visiting the official M&S contact webpage at http://www.marksandspencer.com/s/contact-us. You can also visit their extensive online help section at http://help.marksandspencer.com/support/ for Marks and Spencer FAQs and solutions to common M&S issues.

Marks and Spencer (M&S) Store Finder

Please use the official Marks and Spencer store locator website https://www.marksandspencer.com/gp/store-locator to find your nearest M&S store and to get the contact details for any of M&S’ 850+ UK stores.

Marks and Spencer (M&S) social media

Marks and Spencer, which is also known in its abbreviated form M&S, is a multinational British retailer which offers a diverse range of retail and financial services. Given the size of their business and the range of services they offer it is important for M&S to maintain numerous contact options, including having official pages on the most popular social media platforms. Official links to M&S social media pages can be found in this section below: