Contact the UK Legal Aid Agency on their general enquiries phone number 0300 200 2020 to confirm if you qualify, to complain about your solicitor and to receive legal advice.
General enquiries – 0300 200 2020
Phone the Legal Aid Agency by dialling their UK contact number 0300 200 2020 to confirm whether you qualify for assistance with paying fees to hire a solicitor and take a case to court. Similarly if you are a lawyer or other legal professional you should call this helpline to file a claim for funding if you have accepted a case under a legal aid arrangement. Furthermore if you require technical support when using the Legal Aid Agency website for submitting a claim, for instance if you have forgotten your unique login details, you may call this helpline for troubleshooting purposes.
Lines are open from 9am-5pm Monday-Friday, however closures can be expected during bank holidays. Calls are charged at standard local rates which means you can contact the Legal Aid Agency for free if you get inclusive minutes as part of your tariff, alternatively you will have to pay a per-minute fee plus a per-call access charge.
Complaints – 0300 200 2020
Phone the Legal Aid Agency to make a formal complaint by calling their UK contact number 0300 200 2020 where you can also file an appeal against being denied funding for either a civil or a criminal case. Alternatively if you would prefer to send a letter of complaint you can do so by posting it directly to their London head office address:
The Principal Legal Adviser,
Central Legal Team,
Legal Aid Agency,
7th Floor (7.39),
102 Petty France,
London,
SW1H 9AJ,
United Kingdom.
Legal advice helpline – 0345 345 4 345
Contact the Legal Aid Agency for free advice 0345 345 4 345 to speak to a qualified professional regarding a civil case which can include disputes over medical treatment, debt, employment and housing. Moreover you can call this helpline to check whether you are eligible to receive free legal advice given your familial income and details on the case. Please be aware that this number is not suitable for enquiries about receiving legal aid to pay for a criminal case (as opposed to a civil case), instead you should ask your solicitor whether you can receive the benefit.
Legal aid contact numbers
| Department | Phone number |
|---|---|
| General enquiries | 0300 200 2020 |
| Legal advice helpline | 0345 345 4 345 |
Alternative ways to contact the Legal Aid Agency
If you would prefer to contact the Legal Aid Agency using email or via letter you can use their respective addresses which are provided below. Please be aware that urgent legal aid enquiries should be directed to their telephone helplines as it may take them up to 48 hours to respond to written enquiries.
Write to the Legal Aid Agency
You can contact the Legal Aid Agency in writing by sending your general enquiries and other correspondence to their UK office address:
Legal Aid Agency,
Unit B8,
Berkley Way,
Viking Business Park,
Jarrow,
South Tyneside,
NE31 1SF,
United Kingdom.
Email enquiries
If you wish to email the Legal Aid Agency with general enquiries you should write to their online address contactcivil@legalaid.gsi.gov.uk where you can check whether you are eligible to receive help paying for your solicitor’s fees and to query a change in the amount you have been granted.