Jobseeker’s Allowance (JSA): 0800 169 0310

To contact Jobcentre Plus call their UK freephone number 0800 169 0310 to apply for Jobseeker’s Allowance (JSA), to manage your existing claim and for technical support whilst using their online services.

General enquiries – 0800 169 0310

Contact the Jobseeker’s Allowance (JSA) support team on the Jobcentre Plus telephone number 0345 600 0723 or for free via their freephone number 0800 169 0310 for general enquiries about your eligibility to claim JSA and to apply for this particular government benefit. Additionally you can phone this helpline to reschedule an interview date which you must attend if you are seeking to claim JSA. Please note that since the introduction of ‘Universal Credit’ you will receive a slightly different type of allowance which is referred to as ‘new-style JSA’. Moreover if you have previously claimed this benefit as a jobseeker you can call their helpline to reclaim, thus saving you time compared to making an entirely new claim from scratch. You should also phone their UK telephone number to notify them about a change in your circumstances which will affect the amount of money you receive through this system including if you are now in employment, if you have moved in with your partner and if you have changed your address. Similarly if you would like your payments to be made into a different bank account you can call this helpline to change the registered details. Finally if you are unable to attend your regular meetings (otherwise known as ‘signing on’) at your local Jobcentre then you should call this team to notify them as your payments may stop if you do not attend.

The dedicated office at Jobcentre Plus for those who seek employment which you can call via 0345 600 0723 is open 8am-6pm Monday-Friday, so please be aware that you will be unable to contact them on weekends and some UK bank holidays. Calls are charged at the same rate as calls to local geographic UK numbers meaning those which are prefixed by an 01 or 02 area code. Therefore a variable per minute rate which depends on the exact time and day you call them on as well as a pre-determined call access charge which is set by your provider. However these calls may be free of charge if you have free inclusive minutes as part of your landline or mobile tariff, please check with your provider for full details on your specific call costs. Their freephone contact number 0800 169 0310 is always free to call on all landline and mobile providers.

Dispute a decision about your JSA claim – 0800 169 0310

Phone Jobcentre Plus on their UK contact number 0345 600 0723 to dispute a decision about your Jobseeker’s Allowance (JSA) payments. However you can avoid call charges when discussing your JSA claim by calling their freephone number 0800 169 0310 for free. Therefore if they have lowered the amount you receive through this benefit without adequate reason or cancelled your allowance unfairly then you should call these helpline as quickly as possible as you will be unable to dispute a decision after a period of one month. When calling this phone number you should ask for ‘Mandatory Reconsideration’ which will enable you to appeal the decision about your periodic jobseeker payments to the Social Security and Child Support Tribunal. Once you have a Mandatory Reconsideration notice you should download the SSCS1 form from their official website and send this along with a copy of the notice to one of the following two addresses, depending on which part of the country you live in:

Jobseeker’s Allowance (JSA) appeals address for residents in England and Wales
HMCTS SSCS Appeals Centre,
PO Box 1203,
BD1 9WP,
United Kingdom.
Jobseeker’s Allowance (JSA) appeals address for residents in Scotland
HMCTS SSCS Appeals Centre,
PO Box 27080,
G2 9HQ,
United Kingdom.

Complaints – 0800 169 0310

Phone 0345 600 0723 and 0800 169 0310 to contact Jobcentre Plus in order to make a complaint about your Jobseeker’s Allowance (JSA) payments. Thus you should call this number if your benefits have repeatedly been paid late and if you have been offended by a member of their staff, whether this has occurred over the telephone or at your local Jobcentre. You should also call this number to claim compensation if your allowance payments were changed unfairly and you successfully disputed this erroneous decision, please see above for details on how you can dispute a decision relating to your jobseeker payments.

Welsh-language enquiries (ymholiadau iaith Gymraeg) – 0800 328 1744

Contact Jobcentre Plus on their official Welsh language phone number 0345 600 3018 for general enquiries about your Jobseeker’s Allowance payments and to make a new claim to receive this benefit. You can also discuss your Jobseekers Allowance payments for free by calling their freephone telephone number 0800 328 1744 which will put you through to a Welsh-speaking advisor.

Cysylltwch â’r Ganolfan Byd Gwaith ar eu rhif ffôn swyddogol 0345 600 3018 ar gyfer ymholiadau cyffredinol ynghylch eich taliadau Lwfans Ceisio Gwaith yn y Gymraeg ac i wneud cais newydd i dderbyn budd-dal hwn. Gallwch hefyd drafod eich taliadau Lwfans Ceisio Gwaith am trwy ffonio eu rhif ffôn 0800 328 1744 rhadffôn a fydd yn eich rhoi i gynghorydd sy’n siarad Cymraeg.

Find your nearest Jobcentre Plus

You can use the official Jobcentre Plus office locator to find your local job centre, where you can make general enquiries about your Jobseeker’s Allowance (JSA) payments, officially notify them that you are searching for job opportunities through this system thus you would like to claim JSA and to report for your regular meetings to sign on, thus ensuring you continue getting your benefits.