Contact Jobcentre Plus to claim Income Support by calling their freephone number 0800 055 6688 or call their general enquiries helpline 0345 608 8545 if you are an existing claimant.
Existing claimant enquiries – 0345 608 8545
Phone Jobcentre Plus on their dedicated contact number 0345 608 8545 if you claim Income Support and you would like to update your personal details. Changes in your circumstances such as moving home, new employment and a change in your monthly income must be reported to them as quickly as possible as it may affect your eligibility to receive payments if you do not inform them as swiftly as possible. Additionally if you would like to update your bank details you should call their helpful team of advisors so that you can continue receiving your benefits. You should also call this helpline if you would like to know when you will receive your next payment, similarly if you should have already been paid you can call them to enquire as to why there is a delay. Finally if there are any changes in government legislation that will affect the amount of money you receive as part of your Income Support personal allowance or premiums then you can phone this helpline to get an update on how this will affect your regular payments.
Calls to the Income Support enquiries contact number 0345 608 8545 are charged at the same rate as calls to local geographic numbers, which include those which start in 01 and 02 area code prefixes. Therefore it will cost you a variable per-minute charge that varies depending on when exactly you dial the number plus a call access charge which is determined by your provider to call Jobcentre Plus regarding your Income Support, however these calls may be free of charge if you have free inclusive minutes as part of your landline or mobile tariff. Lines are open from 8am-6pm Monday-Friday so please note that you will be unable to discuss your Income Support claim on weekends and some UK bank holidays.
Claim Income Support – 0800 055 6688
Phone Jobcentre Plus for free by calling their freephone contact number 0800 055 6688 to make a new claim for Income Support. You can also call these advisors by using this helpline to calculate how much money you will receive as a personal allowance depending on your income and that of your partner. Additionally if you would like them to send the appropriate claims forms to you then you can call this telephone number, however you can also download Income Support claims forms from their official UK website. After you have downloaded the appropriate form you can either send it via email online or by post, you can use the official Jobcentre Plus locator to find your nearest centre.
Complaints & Disputes – 0345 608 8545
Phone 0345 608 8545 to complain about the way Income Support Advisors have handled your benefits claim and to dispute a decision which has affected the amount of money you receive through this system. By calling this number you can apply for a ‘Mandatory Reconsideration Notice’ which entitles you to appeal to the Social Security and Child Support Tribunal who will independently review your case. Once you have obtained this notice in writing you should phone the Tribunal for assistance with filling out the appropriate SSCS1 form on their official contact number 0300 123 1142 for residents in England & Wales or 0141 354 8400 if you live in Scotland. Once you have completed the form you should send it to one of the two postal addresses provided below, depending on which part of the country you live in.
| Residents in England & Wales | Residents in Scotland |
|---|---|
| HMCTS SSCS Appeals Centre (Income Support), PO Box 1203, Bradford, BD1 9WP, United Kingdom. |
HMCTS SSCS Appeals Centre (Income Support), PO Box 27080, Glasgow, G2 9HQ, United Kingdom. |