Phone the AOL customer care team by calling their freephone contact number 0808 234 9279.
AOL Customer Services – 0808 234 9279
Contact AOL for free by calling their customer service phone number 0808 234 9279 – this is the main helpline for all of AOL’s services in the UK, therefore you should call this number for information about their company and the services that they offer. You should also call this number for technical support with your AOL account, for example if whilst logging in you have forgotten the correct username and password for the account. This is also the main helpline that you should call if you have a problem with any of AOL’s digital products or affiliate products such as Computer Checkup, System Mechanic or SUPERAntiSpyware. 0808 234 9279 is open 8am-Midnight seven days a week, however reduced operating times or closures may in effect on UK bank holidays.
As well as offering more traditional methods of communication such as telephone helplines, AOL has couple of social media pages dedicated to customer support. Therefore you can make a customer service enquiry by sending a tweet to @aolsupporthelp or by using their Facebook app at www.facebook.com/aol/app/1306984942696201/.
AOL Mail
Get support for your AOL Mail account by calling their main customer service helpline 0808 234 9279. You should call this freephone number to get help & advice if your emails are not sending, if you aren’t receiving any emails or you believe that somebody has hacked into your email account. AOL strongly suggest that you also try to resolve your email account issue by visiting their official website myaccount.aol.com. You can also find a vast range of helpful FAQs and common troubleshooting messages on their help webpage help.aol.co.uk/articles/aol-mail-troubleshooting-and-error-messages. Furthermore you can send them an email regarding your AOL Mail account by filling out a form at feedback.aol.com/aolmailsupport.
AOL Complaints & Head Office – 0207 492 1000
Contact AOL to make an official complaint by calling their head office phone number 0207 492 1000. The first step in lodging a complaint against the company would be to call their customer service helpline 0808 234 9279 however if advisors on that helpline are unable to assist you or if your complaint is serious then you should phone their head office directly on 0207 492 1000. You can also send a letter of complaint to AOL’s head office using the postal address below, however this will take longer than contacting them over the phone.
AOL Complaints Department,
Shropshire House,
11-20 Capper Street,
London,
WC1E 6JA,
United Kingdom.
In the unlikely case that AOL are not able to resolve your complaint in a satisfactory manner you can then escalate the case by contacting an independent body known as an Alternative Dispute Resolution (ADR) scheme. You have the right to choose any ADR scheme that you want to however AOL recommend that you contact the Internet Service Providers Association on their phone number 0870 050 0710 (13p/min + access charge) as they have expertise in dealing with companies such as AOL.
Main AOL Contact Numbers
| AOL Department | UK Phone Number |
|---|---|
| Customer Services | 0808 234 9279 |
| Complaints & Head Office | 0207 492 1000 |
Alternative ways of contacting AOL
As an internet-focused company, AOL do not have a multitude of helplines unlike several other companies, allowing them to spend as much money as possible on their brands which is in turn reflected in the high quality of their services. Some of the other ways you can contact AOL are outlined here, including email and postal addresses and other less-conventional contact options such as social media outlets and their app.
Write to AOL
Although it is comparatively slow and out-dated compared to other contact options, AOL still welcome enquiries sent via post, if you would like to send a letter to AOL please use their official postal address:
AOL,
Shropshire House,
11-20 Capper Street,
London,
WC1E 6JA,
United Kingdom.
Send an Email to AOL
AOL do not have a specific address which you can just send emails to, thus preventing them from getting bogged down with spam, however you can still get in contact with AOL via email by filling out a form on their support website help.aol.co.uk/email-support.
AOL’s Social Media Pages
As a multinational company that specialises in digital media and services AOL naturally operate a number of pages on some of the most popular social media sites to help them stay in contact with their loyal customers and to help promote their various brands. You can find all the links to their social media pages in the list here:
- Follow AOL on Facebook
- www.facebook.com/aol (Main Site)
www.facebook.com/aol/app/1306984942696201 (Customer Services)
- Send a Tweet to AOL’s Twitter Page
- twitter.com/AOL (Main)
twitter.com/aolsupporthelp (Customer Services)
- AOL on Google+
- plus.google.com/+aol
- Check out AOL’s LinkedIn Page
- www.linkedin.com/company/aol
- AOL’s Instagram Pictures
- www.instagram.com/aol
- Watch AOL’s YouTube Videos
- www.youtube.com/user/aol
AOL’s App
You can load your AOL Mail quickly on your mobile device, get the latest news directly from them and also contact them at the touch of a button by downloading the AOL mobile app. If you use an Apple iPhone or iPad you can download the app from itunes.apple.com/app/id646100661, or if you use an Android device please download it from Google Play at play.google.com/store/apps/details?id=com.aol.mobile.aolapp.