Contact National Grid by calling their UK phone number 01926 65 3000 for customer services and to report an emergency such as a gas leak or electricity power cut.
General enquiries – 01926 653 000
Phone the National Grid operations headquarters on their UK contact number 01926 653 000 for customer service advice regarding gas and electricity infrastructure. Suppliers may also call this helpline for information on facilities management, maintenance of electrical systems and commissioning of new tunneling projects.
This telephone number is open during standard opening hours of 9am-5pm Monday-Friday, therefore closures will be in affect during weekends and UK bank holidays. Calls will be charged at local rates, which means you will typically pay a per-minute rate plus a per-call access fee, however inclusive minutes on your tariff can be used to contact the National Grid for free.
Electrical emergencies – 0800 40 40 90
Contact National Grid for free on their 24-hour emergency helpline 0800 40 40 90 to report a power cut, damage to overhead electrical lines or subsidence over underground cables. This can also include reporting trees growing dangerously close to power lines and deliberate vandalism. This helpline is free to call from all UK landline and mobile handsets, however calls from payphone devices may not be accepted.
Emergency gas helpline – 0800 111 999
Call the National Grid gas emergency helpline by dialling the freephone contact number 0800 111 999 to report a gas leak or suspected carbon monoxide incidents. Contractors should also dial this helpline to report damage to gas pipelines, even if no actual leak appears to have occurred. Please only phone this number when you are in a safe position to do so and remember the following basic safety tips when you suspect there has been a gas or carbon monoxide leak:
- Turn off your gas supply at the mains where possible.
- Do not use sources of naked flame such as matches, cigarette lighters and gas hobs.
- Open all doors and windows to allow the gas to dissipate.
Electricity enquiries – 01926 654 634
Contact National Grid by calling their electricity enquiries number 01926 654 634 to set up new connections, for commercial engineering services (CES) and for information on how electricity network transmission charges are determined. Furthermore you can call this helpline if you have concerns about how electric and magnetic fields (EMFs) will affect your property if they plan on building new infrastructure in your area.
National Grid electricity contact numbers
| Department | Phone number |
|---|---|
| Electricity enquiries | 01926 654 634 |
| Electric contracts | 01926 654 611 |
| Settlements and BSUoS | 01926 654 613 |
| Grid Code queries | 01926 653 283 |
| SQSS | 07977 433 974 |
| STC | 07976 940 855 |
| European Network Codes | 01926 655 582 |
| Balancing Services | 01926 655 838 |
| Electric & Magnetic Fields (EMFs) | 0845 702 3270 |
| Landowners and grantors | 0800 389 5113 |
Gas enquiries – 01926 654 640
Phone the National Grid on their gas enquiries contact number 01926 654 640 for contract disputes, to notify your intention to add new connections and for advice on future commercial energy strategy. Please be aware that this helpline is only open from 9am-4:30pm Monday-Friday, hence closures are likely during bank holidays.
National Grid gas telephone numbers
| Department | Contact number |
|---|---|
| Gas enquiries | 01926 654 640 |
| Energy Balancing | 01926 656 564 |
| Become an Operating Margins (OM) supplier | 01926 656 005 |
| Plant Protection | 0800 688 588 |
| Gas operational liaison | 01926 656 474 |
| Capacity enquiries | 01926 654 057 |
National Grid contact numbers
| Department | Phone number |
|---|---|
| General enquiries | 01926 653 000 |
| Electrical emergencies | 0800 40 40 90 |
| Emergency gas helpline | 0800 111 999 |
| Electricity enquiries | 01926 654 634 |
| Electric contracts | 01926 654 611 |
| Settlements and BSUoS | 01926 654 613 |
| Grid Code queries | 01926 653 283 |
| SQSS | 07977 433 974 |
| STC | 07976 940 855 |
| European Network Codes | 01926 655 582 |
| Balancing Services | 01926 655 838 |
| Electric & Magnetic Fields (EMFs) | 0845 702 3270 |
| Landowners and grantors | 0800 389 5113 |
| Gas enquiries | 01926 654 640 |
| Energy Balancing | 01926 656 564 |
| Become an Operating Margins (OM) supplier | 01926 656 005 |
| Plant Protection | 0800 688 588 |
| Gas operational liaison | 01926 656 474 |
| Capacity enquiries | 01926 654 057 |
Alternative ways to contact the National Grid
If you would prefer to contact the National Grid in writing you may either send letters to their offices or messages via their email addresses. Moreover you can find out about the latest changes to the UK energy market & network by visiting their various social media profiles.
Write to National Grid
You can send letters to National Grid by posting them to the relevant address provided below. Please note that it may take up to a week to receive a response to your enquiry so if you have an urgent question it is recommended that you use their telephone helplines instead.
- Corporate headquarters
- National Grid, 1-3 Strand, London, WC2N 5EH, United Kingdom.
- Operational head office
- National Grid, National Grid House, Warwick Technology Park, Gallows Hill, Warwick, CV34 6DA, United Kingdom.
- Wokingham
- National Grid, St Catherines Lodge, Bearwood Road, Sindlesham, Nr Wokingham, Berkshire, RG41 5BN, United Kingdom.
- Thorpe Park
- National Grid, 1100 Century Way, Thorpe Park, Leeds, LS15 8TU, United Kingdom.
- Osprey House (Overhead Line & Cable East Midlands Alliance)
- National Grid, Osprey House, 5 Hunter Road, Pegasus Business Park, Castle Donnington, United Kingdom.
- National Grid Metering
- National Grid, 35 Homer Road, Solihull, Birmingham, B91 3QJ, United Kingdom.
- National Training Centre
- National Grid, Mersey Road North, Hollinwood, Failsworth, Manchester, M35 9FF, United Kingdom.
- Hitchin
- National Grid, PMC Hitchin, Cadwell Lane, Hitchin, Hertfordshire, SG4 0SL, United Kingdom.
- Eakring
- National Grid, Kirklington Road, Eakring, Newark, Nottinghamshire, NG22 0DA, United Kingdom.
Email address
Email National Grid by sending messages to their various email addresses which you can access via their customer care website. Note that these are not manned 24 hours a day so emergency enquiries should be directed via their telephone helplines provided above.
Social media
National Grid use their profiles on social media websites to promote upcoming changes to the energy network as well as wholesale price changes to gas and electricity. Moreover if there has been a power cut in your area their staff will update you on the progress of their engineers via these platforms.
- Get energy news via the National Grid Facebook page
- twitter.com/nationalgriduk
- View live updates on power cuts through their Twitter feed
- www.facebook.com/nationalgriduk
- Add the National Grid to your circles on Google+
- plus.google.com/u/0/+nationalgriduk
- Get careers information through their LinkedIn profile
- uk.linkedin.com/company/national-grid