Phone the Royal Mail customer service department on their standard rate UK contact number 03457 740 740 for parcel tracking, to get their prices corresponding to different delivery times and for complaints.
Customer services – 03457 740 740
Contact Royal Mail customer services by calling their dedicated phone number 03457 740 740 where you can enquire about their track and trace parcel delivery options, which allows you to check when your package will be arriving in real time. You can also call this number to find out how many postage stamps you will need to send a letter of any given size or weight. Finally if you have received letters for a person who no longer lives at your address you can call this helpline to find out how you can return them to the original sender.
Lines are open 8am-6pm Monday-Friday, 8am-1pm Saturday and 9am-2pm Sunday, however you should be aware that these opening times may change on UK bank holidays such as Christmas Day. Calls to Royal Mail are charged at standard UK local rates, which means you will pay a variable per minute fee which depends on when you call them on as well as an access charge which is set by your landline or mobile provider. However if you have free inclusive minutes as part of your tariff you will be able to phone Royal Mail for free as these can be used for calls to 01, 02 and 03 telephone numbers. Alternatively if you require the use of textphone services due to a severe speech impediment or hearing difficulties then you may use their type talk helpline 03456 000 606, which is charged at the same rate as the customer service telephone number.
Complaints – 03457 740 740
Phone Royal Mail to make a complaint by calling their customer service contact number 03457 740 740, where you can complain about a damaged package or the conduct of one of their postmen. If your parcel has gone missing then you can call this number to claim compensation if you delivered it under their registered mail insurance policy. Alternatively if you would prefer to send a letter of complaint directly to their head office located in London you can do so by writing to their UK postal address:
Complaints Department,
Royal Mail Group,
100 Victoria Embankment,
London,
EC4Y 0HQ,
United Kingdom.
Royal Mail Shop – 03457 641 641
Contact the Royal Mail shop by calling their official phone number 03457 641 641 to purchase commemorative stamps as well as postage for your letters and parcels. Moreover if you require technical support when printing out postage labels on their online service then you can call their helpful team of advisors for troubleshooting advice. They also have a range of gift items including stationary so you can call this helpline to get their prices and for options such as wrapping.
If you are outside of the UK you can call the Royal Mail shop from abroad by using their international phone number +44 131 316 7483, however please note that this will cost more than making an equivalent call from within the UK and that the exact charge will depend on which overseas country you are calling from.
Parcelforce & USPS enquiries – 0344 800 4466
Call Parcelforce on their UK phone number 0344 800 4466 to contact the international subsidiary of Royal Mail about your overseas parcel delivery. You can call this number to track the progress of your package as it travels around their network to ensure that your personal or business arrives on time. This is also the UK contact number for the United States Postal Service (USPS), so if you are expecting a delivery from the US courier you can call this helpline to track your package and to make amendments to the scheduled delivery date. Alternatively if you calling from outside the UK you should contact your local Parcelforce carrier by using the appropriate telephone number from the table below.
Parcelforce international phone numbers – a full summary
| Country | Parcelforce contact number | Country | Parcelforce contact number |
|---|---|---|---|
| Albania | 0800 4141 | Kenya | 324 2000 |
| Anguilla | 264 497 2528 | Korea (Rep.) | -8276 |
| Argentina | 0810 777 7787 | Kuwait | 2481 9033 |
| Armenia | 514 514 | Latvia – Europriority Business, Globalpriority and Globalvalue | +371 293 293 73 |
| Australia | 13 7678 | Latvia – Europriority Home | 6760 8249 |
| Austria | 059876 3000 | Lebanon | 1577 |
| Bahrain | 97317534534 | Lithuania – Europriority Business, Globalvalue and Globalpriority | +37065295379 |
| Barbados | +1 246 436 4800 | Lithuania – Europriority Home | +370 700 55 400 |
| Belarus | +375 172 275 839 | Luxembourg | 00352 – 360441 |
| Belgium | 02/55 66 211 | Macao | 8396 8521 |
| Bermuda | +441 2977893 | Madeira | 707 200 118 |
| Bhutan | +975 02 334444 | Malaysia | 1300 300 300 |
| Bolivia | 591 2-2116190 | Malawi | +265 1 832 163 |
| Bosnia and Herzegovina | 1312 | Maldives | +960 331 5555 |
| Botswana | +267 368 1000 | Malta | 00356 21807807 |
| Brazil | 8007257282 | Mauritania | 45257227 |
| Brunei Darussalam | 673-238 2888 | Mauritius | 208 2851 and 210 5916 |
| Bulgaria – Sofia | +359 2871 3824 | Mexico | (55) 5340 3300 |
| Bulgaria – other areas | 3595 260 7607 | Moldova | +373 22 270 044 |
| Burundi | 257 22 32 51 | Monaco | 969391391 |
| Canada | 1-866-607-6301 | Montenegro | 19801 |
| Cayman Islands | 345 949 – 7001 | Namibia | +264 61 201 3042 |
| Chile | 600 950 2020 | Nepal | -4410377 |
| China (People’s Rep.) | 11183 | Netherlands | 0900-1116660 |
| Colombia | 01 8000 111 210 | New Caledonia | 1000 |
| Costa Rica | 506 800-900-2000 | New Zealand | 0800 501 501 |
| Croatia – Euro Priority Business | +38512042672 | Nigeria | +234 8023317053 |
| Croatia – Euro Priority Home, Global Value and Global Priority | 072 303304 | Norway | 4004 |
| Cyprus | 77778013 | Oman | 24510282 |
| Czech Republic | +420 840 123 456 | Pakistan | 111-111-117 |
| Denmark – Euro Priority Business / Global Value | 0045-76 33 1111 | Panama | +507 512-7601 |
| Denmark – Euro Priority Husiness and Global Priority | +4570707030 | Papa New Guinea | +675 305 3745 |
| Dominican Republic | 809-534-5838 / 1-809-200-3890 | Paraguay | (595 21) 498-112/16 |
| Ecuador | 3 828 400 | Peru | 511 5000 |
| Egypt | 16789 | Poland | 0 804 262 262 |
| El Salvador | (503)2527 – 7600 | Portugal | 707200607 |
| Estonia | 00372/6990102 | Romania | 0040 269501900 |
| Ethiopia | + 251 011 515 51 32 | Russian Federation | 8-800-2005-055 |
| Finland | 0200 3130 | Samoa | -26955 |
| France – Euro Priority Business | 08 99 70 31 00 | San Marino | (+378) 0549.882564 |
| France – Euro Priority Home, Global Priority and Global Value | 3631 | Sardinia | +39 06 5958.1 |
| Fiji | 3302022 | Saudi Arabia | 920005700 |
| Georgia | 2 24 09 09 | Serbia | +381 700 100 300 |
| Germany | 06677/646907000 | Sicily | +39 06 5958.1 |
| Ghana | 0 302668138 | Singapore | 1800 222 5777 |
| Gibraltar | +350 200 75714 | Slovakia | 00421-455242500 |
| Greece | 0030 – 2115005000 | Slovenia | 00386-15001190 |
| Guernsey | 01481 711720 | South Africa | 0860 111 502 |
| Guyana | 592 – 226 – 3127 | Spain – Europriority Home, Globalpriority and Globalvalue | 902 197 197 |
| Honduras | +504 2233 3585 and + 504 2234 2178 | Spain – Europriority Business | 807 242 002 |
| Hong Kong | 2921 2211 / 2921 2560 | Sri Lanka | +94 011 2325111 |
| Hungary | 0036 1 802 0265 | St Lucia | +1 (758) 452-2671 |
| Iceland | 580 1200 | Sweden – Europriority Home, Globalpriority | 0771 33 33 10 |
| India | 1800 11 2011 | Sweden – Europriority Business, Globalvalue | 0046 42 387040 |
| India – Delhi | 1800 11 9888 | Switzerland | 0848 888 888 |
| India – Mumbai | 222 615 6125 | Taiwan | 0800 700 365 |
| India – Chennai | 442 231 3282 | Tanzania (United Rep.) | 255-22-2118280 |
| India – Kolkata | 3322 120 476 | Thailand | 0 2831 3131/3600 |
| India – Bangalore | 8022 867 302 | Togo | 22 21 4403 |
| India – Hyderabad | 402 346 3925 | Trinidad and Tobago | (868) 669 – 5361 – 9 |
| India – Ahmedabad | 1800 233 7999 | Tunisia | (+216) 71 888 888 |
| India – Pune | 2026 12 1570 | Turkey | 4441788 |
| India – Kochi | 4842 353 486 | Uganda | -51260.2 |
| Indonesia | 161 / 021 – 161 | Ukraine | +38 044 235-33-81 |
| Ireland – Europriority Business, Europriority Home and Global Value | +353 186 06 200 | United Arab Emirates | 600-5-99999 |
| Ireland – Global Priority | 1850 57 58 59 | United States of America | 1-800-275-8777 |
| Israel | +972 768 870007/171 | Uruguay | 00598 291 60200 |
| Italy | 199.15.11.88 | Uzbekistan | 233-62-34 |
| Jamaica | +876 922 9448 | Vanuatu | + 678 22000 |
| Japan | 0120 – 593155 | Vietnam | 190 054 5433 |
| Jersey | 01534 616 616 | Zambia | 8881 |
| Kazakhstan | 1499 | Zimbabwe | 04-794963 |
Royal Mail Business – 08457 950 950
Contact Royal Mail on their dedicated business phone number 08457 950 950 (7p/min + access charge) to arrange regular parcel deliveries using their commercial services. If a package for your customer has gone missing then you can call this helpline to get an update on when it will reach them and to request compensation in the event it was damaged in transit. You should also phone this number for support with an existing contract, for example to notify them that you are moving premises.
Royal Mail Business contact numbers – at a glance
| Department | Phone number |
|---|---|
| Customer services (7p/min + access charge) | 08457 950 950 |
| Move premises | 03457 777 888 |
| Royal Mail shop – UK calls | 03457 782 677 |
| Royal Mail shop – international calls | +44 131 316 7482 |
Royal Mail contact numbers – in summary
| Royal Mail Department | Phone number |
|---|---|
| Customer services – telephone | 03457 740 740 |
| Customer services – textphone | 03456 000 606 |
| Royal Mail shop – UK calls | 03457 641 641 |
| Royal Mail shop – international calls | +44 131 316 7483 |
| Parcelforce – customer services | 0344 800 4466 |
| Parcelforce – Welsh language helpline (Llinell gymorth iaith Gymraeg Parcelforce) | 0344 800 5550 |
| Parcelforce – textphone | 08000 855 854 |
| Royal Mail Business – customer services (7p/min + access charge) | 08457 950 950 |
| Royal Mail Business – move premises | 03457 777 888 |
| Royal Mail Business – shop (UK calls) | 03457 782 677 |
| Royal Mail Business – shop (international calls) | +44 131 316 7482 |
Alternative ways to contact Royal Mail
Royal Mail offer a number of ways in which you can contact them including email addresses, a freepost postal address and official accounts on some of the most popular social media websites used across the globe.
Write to Royal Mail
If you would like to write to Royal Mail you can use their freepost customer service postal address which is provided below, you do not need to affix postage stamps to your letter when writing to them making it essentially free of charge to contact them using this method.
Freepost,
Royal Mail Customer Services,
United Kingdom.
Email Royal Mail
You can email Royal Mail by going to their contact web app, where you will also find helpful options including live web chats with their UK-based team of advisors.
Contact Royal Mail via social media
Royal Mail have dedicated support profiles on social media websites for the tech savvy individuals amongst you, where you can also see the latest promotional rates for their domestic and international parcel deliveries.
- Check out posts about Royal Mail stamps and collectibles on Facebook
- www.facebook.com/RoyalMailStamps
- Get Royal Mail customer service support in Tweet form via Twitter
- twitter.com/RoyalMail
- Watch helpful videos on how to post letters on their YouTube channel
- www.youtube.com/royalmail
- Add Royal Mail to your circles on Google+
- plus.google.com/+royalmail
- View the Royal Mail company profile page on LinkedIn
- www.linkedin.com/company/royal-mail