To contact Sky Customer Service for help with your Sky TV, Broadband and other services, you can call their freephone number 0800 151 2747 for free from any standard UK landline or mobile phone.
Here are the phone numbers of Sky (including Sky TV, Sky Broadband, Sky Talk, TV Apps, iD, etc) that can help with your consumer experience in a convenient set of lists. Here you will find all of Sky’s phone numbers relating to buying/upgrading, scheduling/cancelling an appointment, moving your service to a new address, and more.
If you are not sure on which number to call, please call the main customer service helpline 0800 151 2747. This is a freephone number, like all 0800 numbers, which means it is free to call from a UK based mobile or landline. If calling from outside the UK dial +44 800 151 2747 – standard international call costs will apply.
Sky Contact Numbers
Here’s a list of Sky’s most popular telephone helplines, and various numbers you can use to connect to them, including their main freephone number (beginning 0800), their mobile-friendly 0333 & 0344 numbers.
| Department | Phone Number |
|---|---|
| Join Sky | 0800 151 2747 |
| Sky – sales | 0800 151 2747 |
| Sky – customer service | 0800 151 2747 |
| Sky – upgrade | 0344 241 1653 |
| Sky – downgrade | 0344 241 0266 |
| Sky – cancellations | 0333 202 2135 |
| Sky – faults | 0344 241 1653 |
| Sky – installations | 0800 151 2747 |
| Sky – engineer | 0344 241 4141 |
| Sky TV | 0800 151 2747 |
| Sky Broadband | 0800 151 2747 |
| Sky Talk | 0800 151 2747 |
| Sky Mobile | 0333 009 1366 |
Sky Customer Service – main contact numbers
These generic phone numbers are suitable for pretty much any customer service enquiry relating to Sky TV, Sky Broadband and any of Sky’s mainstream products & services sold in the UK.
| Phone Number | Department | Number Type |
|---|---|---|
| 0800 151 2747 | Sky Customer Service | Freephone (0800) * |
| 0344 241 1653 | Sky Customer Service | Local-Rate (03) ** |
Call costs explained
* 0800 numbers are free to call from UK landlines & mobiles.
** 03 numbers cost the same as 01 & 02 (geographic) numbers, and are compatible with inclusive free minutes allowances (unlike the more expensive 08 numbers, for example).
Sky Helpline Open Hours
The Sky Customer Service teams operates their telephone helplines and email support systems between the hours of 8:30am and 11:30pm, Monday to Sunday (7 days a week). If you wish to confirm the best time to call, please find the appropriate helpline in the table below alongside its respective hours of operation.
| Helpline | Open Hours |
|---|---|
| Sky customer service | Mon to Sun, 8:30am – 11:30pm |
| Sky TV support | Mon to Sun, 8:30am – 11:30pm |
| Sky Broadband support | Mon to Sun, 8:30am – 11:30pm |
| Sky Talk support | Mon to Sun, 8:30am – 11:30pm |
If you’re planning to call the Sky customer service helpline (on freephone number 0800 151 2747) to resolve a problem fast, considering that you may be held in a queue and that your call may drag on for a while also, we recommend leaving some spare time between the opening and closing times. Lines are generally less busy on a Sunday however phonelines are also less heavily staffed on a Sunday, so there’s no particular best day to phone in.
Sky TV Contact Numbers
Whether you’d like to sign up, upgrade or cancel your Sky TV package, or if you’re experiencing difficulties, call the Sky customer service team on 0344 241 1653 at local rate, or find the most appropriate number below to suit for your enquiry type. This number like all 03 numbers is charged at your phone company’s standard local rate – the same as 01 and 02 numbers.
- Buy Sky Now: 0800 151 2747
- Problems With Sky TV: 0344 241 1653
- Information on Sky TV: 0344 241 1653
- Join or Upgrade Sky TV: 0344 241 1653
- Cancel Sky TV: 0333 202 2135
- Downgrade Sky TV: 0344 241 0266
- Reschedule You TV Engineer Appointment: 0344 241 4141
- Sky TV Shop: 0800 151 2747
Sky Accounts & Billing Contact Numbers
To check your current Sky balance or make payments on your account please call a Sky billing and accounts representative at 0344 241 1653 or phone one of the following numbers. If calling from outside the UK, dial +44 344 241 1653.
- Bills & Payments:
- Automated Self-Service Phone Line: 0333 202 2133
- Call a Sky expert: 0344 241 1653
- Change Your Account Details: 0344 241 1653
- Introductory Offers: 0333 202 0921
- Track Your Order: 0344 241 1653
- Sky Protect Insurance: 0344 241 1653
- Report a Deceased Account Holder: 0333 202 0912
- Sky Terms & Conditions: 0344 241 1653
Sky Broadband Contact Numbers
To upgrade your current Sky Broadband or for information regarding your Sky Broadband connection and devices use the following numbers.
- Problems With Sky Broadband: 0344 241 1653
- Sky Wifi: 0344 241 1653
- Set up access to Sky Yahoo Email Account on Mobile Devices: 0344 241 1653
- Join or Upgrade Sky Broadband: 0344 241 1653
- Cancel Sky Broadband: 0333 202 2135
- Downgrade Sky Broadband: 0344 241 1653
- Sky Broadband Pro: 0344 824 5100
Sky Talk Contact Numbers
To join or upgrade Sky Talk services you can call 0344 241 1653 to be connected to a Sky Talk representative or phone any of the following numbers. If calling from outside the UK, dial +44 344 241 1653.
- Join Sky Talk: 0344 241 1653
- Upgrade Sky Talk: 0344 241 1653
- Downgrade Sky Talk: 0344 241 0266
- Cancel Sky Talk: 0330 041 2435
- Problems With Sky Talk: 0344 241 1653
Make a Complaint
If you want to make a complaint about your Sky services or if have any other problems please phone any of the following numbers.
- About Sky TV Products or Services: 0344 241 1653
- About Sky Broadband: 0344 241 1653
- About Sky Talk: 0344 241 1653
- About Sky TV Apps: 0344 241 1599
Moving Home
If you are moving home and you want to transfer your current Sky services to your new property call 0333 200 8000 at local rate.
- Moving Sky Talk or Broadband: 0333 200 8000
- To Change or Cancel a Move: 0333 200 8000
Sky TV Apps
Enjoy access to Sky TV apps and if you have any questions or concerns please call the apps team at 0344 241 1599.
- Problems With Sky TV Apps: 0344 241 1599
- Manage Your Devices: 0344 241 1599
Sky iD
Use your Sky iD to overview all of your Sky services online and call 0344 241 1653 if you have any problems with your Sky iD.
- Forgotten Username or Password: 0344 241 1653
- Other Sky iD Queries: 0344 241 1653
Sky Mobile
Contact Sky Mobile on their UK phone number 0333 009 1366 for technical support whilst using their network or call the suitable helpline from this list.
- Sky Mobile general enquiries: 0333 009 1366
- Sign-up for Sky Mobile: 0330 041 3314
- Cancel your account: 0330 041 2524
- Update your Mix monthly plan: 0333 009 2695
- Support when using your Sky Mobile phone from abroad: +44 1312 783 778
- Report a lost or stolen handset: 0330 041 2523
Sky head office
Contact the Sky UK head office directly by calling their national phone number 0333 100 0333 for serious complaints and corporate enquiries.
Write to Sky
You can write to Sky by sending a letter to their UK head office using their full postal address:
Sky UK,
Grant Way,
Isleworth,
TW7 5QD,
United Kingdom.