Contact Iceland supermarkets by dialling 0843 504 3769 at 7p per minute plus access charge, or call them for free on their freephone customer service helpline number 0800 328 0800.
Iceland Customer Services – 0800 328 0800
Phone Iceland customer services for free by calling their freephone contact number 0800 328 0800 and select option 1 for their customer care team, you can also reach their staff by dialling 0843 504 3769 however this has a charge of 7p per minute from UK landlines. These are the main general enquiries helplines for Iceland therefore if you have a query about what products they sell in their supermarkets, their offers or to arrange a refund for a product you bought from one of their stores you should phone either 0800 328 0800 or 0843 504 3769. You should also call these helplines if you want to query a payment you have made to Iceland, for example if you have been overcharged.
0800 328 0800 is open 8am-9pm Monday-Friday, 8am-8pm Saturday and 8am-6pm Sunday, however bank holidays may affect these opening times. Calling 0800 phone numbers such as Iceland’s 0800 328 0800 helpline is free from all UK landline and mobile phones.
Iceland Bonus Card – 0800 328 0800
Contact Iceland for free using their general enquiries phone number 0800 328 0800 to speak to an advisor about your Iceland Bonus Card. You can call this helpline for free to register for an Iceland Bonus Card, to get a replacement for a lost or stolen bonus card and to get missing points added to your Iceland account. You can log in to your Iceland Bonus card account, register for a card and get further information about their loyalty scheme by going to the official Iceland Bonus Card website https://www.iceland.co.uk/bonus-card.
Iceland Online Shopping – 0800 328 0800
Phone an Iceland Online Shopping advisor by calling their freephone contact number 0800 328 0800 for free from a UK landline or mobile. You can call this number to change an Iceland delivery time, to cancel a food order or to provide the driver with instructions for your delivery. You can also call this number to check when your favourite Iceland items will be back in stock. Please visit the official Iceland online shopping website http://groceries.iceland.co.uk/ to make an order, to track your delivery or to cancel your delivery online.
Iceland Complaints – 0800 328 0800
Contact Iceland to make an official complaint by calling their general enquiries phone number 0800 328 0800 and selecting option 2 to reach their main reception. Please phone 0800 328 0800 for free to complain about an Iceland product, staff member or service. You may also write a letter of complaint to Iceland by using their official complaints postal address:
Iceland Foods Ltd – Complaints,
Deeside Industrial Park,
If you are unsatisfied with how Iceland have dealt with your complaint and you feel it is unresolved you can escalate the complaint by contacting an independent body, known as an alternative dispute resolution (ADR) scheme. You can use any registered scheme that you want to, however one of the largest ADR schemes which you can refer your Iceland complaint to is the European Union Online Dispute Resolution platform which you can access via their official website https://webgate.ec.europa.eu/odr/.
Other Ways of Contacting Iceland
As they focus on providing excellent value for money for their customers Iceland do not operate a large number of helplines, thus saving costs which allows them to have a cheaper price for their products. They do however operate a number of cheaper ways for you to contact them such as websites, social media pages and an online store finder. You can find all of their alternative contact options in this dedicated section below.
Contact Iceland Online
If you would like to email Iceland please fill out a contact form on their official help website https://www.iceland.co.uk/contact-us/ for any enquiry related to their food, online shopping site or your bonus card. We have listed a number of Iceland’s most important websites for you here to help you with your enquiry and assist you with your online order.
Main Iceland Webpages
- Iceland Customer Service Webpage
- Main Iceland Website
- Iceland Online Shopping Site
- Iceland Store Finder
- Iceland Bonus Cards
- Iceland Careers
Write to Iceland
If you would prefer to send a letter to Iceland with your general enquiry, feedback or to send them packaging relevant for a refund claim you can use their official postal address:
Iceland Foods Ltd,
Deeside Industrial Park,
Iceland Store Finder
Please use the official Iceland Store Finder https://www.iceland.co.uk/store-finder/ to locate your nearest store by entering your postcode or town name. You can use their official store locator to get the contact details of any of Iceland’s 850+ UK shops.
Iceland Social Media
Iceland are a highly popular supermarket specialising in the sale of frozen foods, they are mostly based in the UK however they have a handful of stores in other European countries too. Social media websites have become a powerful tool for large companies such as Iceland to help them keep in touch with their customers and promote their business. Links to Iceland’s popular social media pages can be found in the list below.