Contact Hastings Direct customer services by calling their freephone number 0800 035 4801 (free of charge) with general enquiries or to learn more about types of cover provided by their insurance products.
Customer Services – 0800 035 4801
The Hastings Direct customer service helpline number 0800 035 4801 is free to call and will be your primary way to get in touch with them for your insurance policy queries. Contact a representative to put forward a whole range of enquiries, including questions relating to whatever type of insurance you have out with the company, such as car, bike, van and home insurance. You can also call for help with setting up insurance as a new customer. Additionally, if you are unsure of which department to contact (a table of numbers is included at the end of the article), you can speak with a customer service representative to be directed accordingly. Finally, if you would like to check the cost of your cover online and have forgotten your login details, a customer service representative will be able to provide assistance. Given that the helpline runs a freephone service, there is no extra charge for taking your time when speaking to a general enquiries representative. Therefore, many callers attempt to resolve their queries here, such as those regarding the cancellation of any policies.
Call Cost Information
The Hastings Direct customer service helpline is an 0800 number, meaning that calls are completely free of charge from UK landlines and mobiles, hence the advisors will be able to offer assistance at no cost to the telephone bill payer.
Although the Hastings Direct customer service line is open every day of the week, they do not run a 24-hour service. The opening hours are 8am-9pm, Monday to Friday, 9am-5:30pm on Saturdays and 10am-5pm on Sundays. All of the Hastings Direct call centres are UK-based.
Hastings Direct Car Insurance – 0800 035 4801
Hastings Direct offers a range of insurance services, but is perhaps best known for its car cover. For general enquiries relating to Hastings’ car insurance policies, call the same freephone number as provided for customer services on 0800 035 4801. Here, new customers should direct their queries relating to the comprehensive insurance packages offered and can ask which car insurance is best for them when speaking to a specialist. Additionally, callers can enquire about company car insurance, the average rates of car insurance, or even compare the cost of car insurance with competitors in order to get both comprehensive and cheap protection. The number is also suitable for callers wishing to enquire about the cancellation of their policy. Callers can also use this number to manage their smart miles insurance policy by telephone.
Existing customers should also use 0800 035 4801 when speaking to Hastings Direct’s car insurance team. Here, they can update or change their existing policy details. For instance, a caller can change their address, the vehicle and details of vehicle use, car registration number and occupation as currently listed with the cover. Additionally, existing customers can use this number to request proof for a no claims discount, or to request an insurance certificate or even new business documentation.
The car insurance helpline runs an 0800 number, meaning that calls are completely free of charge from either a landline or a mobile and as it is the same telephone number used for customer service enquiries it has identical opening hours: 8am-9pm, Monday to Friday, 9am-5:30pm on Saturdays and from 10am-5pm on Sundays.
Car policy renewals – 0800 035 4790
If you are looking to ask questions regarding the renewal of your car policy, you can contact the car insurance renewals team on 0800 035 4790. Here, you can provide Hastings Direct with new payment details and discuss any other point regarding your renewal. However, it is worth noting that most policies with Hastings Direct will renew automatically so if you are happy with your renewal quote and do not intend to make any changes you can then check your renewal notice and verify whether you actually need to contact the company.
Again, being an 0800 number, Hastings Direct is ensuring you’re able to contact them via a freephone helpline service meaning that calls are completely free of charge from all UK landlines and mobile phones. The opening hours are the same as the customer service number: from 8am-9pm, Monday to Friday, 9am-5:30pm on Saturdays and 10am-5pm on Sundays.
Get a new quote – 0800 101 8172
If you would like to enquire about a new car insurance quote, Hastings Direct has a specialist department to offer assistance. Contact a new quotes specialist on 0800 101 8172 and once you have provided your car registration number and some essential information about you as a driver, you will be given an estimated cost of car insurance cover over both a monthly and annual period. You can use this number to enquire about cover for both your personal and company car and ask about the average rate of insurance. Callers to the new quote line can also enquire about multi car coverage and a previous quote that they decided not to take out at the time.
As with the customer service and policy renewal helplines, the New Quotes helpline is a freephone service that’s available 8am-9pm, Monday to Friday, 9am-5:30pm on Saturdays and 10am-5pm on Sundays.
Car insurance claims – 0800 035 4260
Call 0800 035 4260 to register a new claim with Hastings Direct. If you have recently been in an accident, use this UK number to detail the nature of the accident. If you are calling to report an incident, you should be prepared with the name and insurance details of the other driver involved plus the details of any independent witnesses. If someone has refused to give you their details, Hastings Direct may be able to trace them through their vehicle registration number. You should therefore use this number to report the accident straight away and if you have taken photographs of the accident you can report them to a representative at this stage. If you have a comprehensive policy with Hastings Direct and you were involved in an accident that wasn’t your fault then you shouldn’t lose your no claims bonus provided they are able to retrieve the money from the other insurer.
Alternatively if you were involved in an overseas accident you can use the number for European claims on +44 1424 738 585. Like the UK claims number the international helpline is open 24 hours a day, seven days a week meaning you can report an incident immediately after it has taken place. Both the UK and European claims helplines run a freephone service which therefore means calling these Hastings Direct advisors will not incur a cost from both landlines and mobiles.
Breakdown Assistance – 0800 035 4781
Contact the UK Hastings Direct team for car & motor breakdown assistance on 0800 035 4781. Here, existing customers can report an accident or damage to your vehicle while on the road and once given their location, a contact number and details of the incident, an engineer will be sent to their immediate assistance. Callers can detail the exact nature of their breakdown and ensure to get the exact help required, as offered with a comprehensive cover package.
Whatever the time of your emergency, Hastings Direct will be able to help as their Breakdown Assistance line is open 24 hours a day, 7 days a week and as a freephone number it is completely free of charge from both landlines and mobiles.
Important Car Insurance Numbers
| Car Insurance Department | UK Contact Number | Opening Hours |
|---|---|---|
| Car Insurance Customer Services | 0800 035 4801 | 8am-9pm, Monday to Friday, 9am-5:30pm on Saturdays and 10am-5pm on Sundays |
| Policy Renewal | 0800 035 4790 | 8am-9pm, Monday to Friday, 9am-5:30pm on Saturdays and 10am-5pm on Sundays |
| New Quote | 0800 101 8172 | 8am-9pm, Monday to Friday, 9am-5:30pm on Saturdays and 10am-5pm on Sundays |
| Claims | 0800 035 4260 | 24-hours, 7 days a week |
| Breakdown Assistance | 0800 035 4781 | 24-hours, 7 days a week |
Bike Insurance – 0800 035 4801
Contact the Hastings Direct bike insurance customer services team on 0800 035 4801 for all enquiries relating to your motorbike cover. By calling this freephone telephone number, you can put forward a whole range of enquiries to a bike insurance specialist, including any questions you may have regarding policy changes and requests. For instance the customer service team with Hastings bike insurance will be able to assist if you need to update the details relating to your policy, such as changing your address, your motorcycle model and the registration number on your motorbike. Callers can also use this number to request proof of a no claims discount on their bike insurance. Additionally by contacting the customer service team you can request your insurance certificate and schedule and your MOT voucher. The bike insurance customer service helpline is useful if you are not sure which specialist department to contact and a representative can direct you to a specialist regarding your query, such as those in the claims or new quote department.
Their bike insurance contact number 0800 035 4801 is offered as a freephone service, meaning that callers face no charge when calling the Hastings Direct Motorbike advisor team from both landlines and mobiles. Additionally, the service operates every day of the week and the opening hours are 8am-9pm, Monday to Friday, 9am-5:30pm on Saturdays and 10am-5pm on Sundays.
Motorbike Renewals – 0800 035 4790
Customers wishing to renew their existing bike insurance policies with Hastings Direct can call their freephone contact number 0800 035 4790. However, it is important to note that most of their insurance policies are set to automatically renew therefore depending on the terms of your policy you might not need to contact a representative during the process. It is advised that you check your renewal notice for the updated price and payment details of your policy in order to verify whether you need to contact Hastings Direct at all. However if you would like to update your policy to cater for multi-bike cover for your motorcycles it is advised you speak to a representative directly. Finally by calling the bike insurance policy renewal helpline you can provide the company with your new payment details or discuss any other queries you may have regarding your renewal.
As with Hastings Direct’s other departments, the bike insurance policy renewal helpline runs a freephone service. Therefore, telephone calls to this contact number will be completely free of charge and will therefore carry no cost from either landlines or mobiles regardless of your particular tariff. The helpline is available to be contacted from 8am-9pm, Monday to Friday, 9am-5:30pm on Saturdays and 10am-5pm on Sundays.
New Quotes – 0800 101 8172
If you would like to receive a new bike insurance quote by telephone rather than using an online service then call 0800 101 8172 for all enquiries regarding the process. For instance the bike insurance specialist will be able to discuss your eligibility for a no claims discount, whether you fully fit the criteria needed to take out an insurance policy and what the cost of getting your motorbike insured will be. For instance, you will be ineligible to apply for cover with Hastings Direct if you have a bike with a Q registration plate. Additionally callers to this number will be able to discuss whether their vehicle meets the manufacturer’s standard specification needed in order to qualify for a policy as modifications such as suspensions or brakes may affect your eligibility.
The Hastings Direct bike insurance quotes helpline 0800 101 8172 is a freephone contact number which is completely free of charge to call from both landline and mobile numbers. The line is open from 8am-9pm, Monday to Friday, 9am-5:30pm on Saturdays and 10am-5pm on Sundays.
Bike Claims – 0800 035 4260
Both customers wishing to register a new claim or wishing to enquire about an existing claim with their bike insurance should call 0800 035 4260 and customers wishing to report an accident should call this number immediately. Once the details of the accident have been reported, such as the time and date and the details of both drivers and independent witnesses, Hastings Direct will be able to discuss how your policy protects you and your motorcycle, furthermore they will also tell you whether the accident you were involved in has any affect on your no claims bonus.
Alternatively, if you are wishing to register a bike insurance claim from the continent, call the European claims phone number +44 1424 738 585. This number works in the same way as the above claims helpline but is required if your accident has taken place in Europe rather than in the UK.
Similarly to the entire Hastings Directs bike insurance department, the claims department is free to contact from both landline and mobile devices as their domestic & international telephone numbers are offered as a freephone service. These claims helplines differ in the sense that they are open 24 hours a day, 7 days a week given that callers may need to use the number immediately following an emergency.
Motorbike Breakdown Assistance – 0800 035 4781
The Hastings Direct breakdown assistance helpline is the same regardless of what type of motorbike you own and is identical to the telephone number you should call for car breakdown aid: 0800 035 4781. Therefore, if you are wishing to report an accident or damage to your bike, simply call them on using this freephone service and once you have given your location, your contact number and details of the incident, an engineer will be sent to your immediate aid. Hastings Direct’s breakdown assistance operates a 24-hour service therefore it is open all day, 7 days a week.
Important Bike Insurance Contact Numbers
| Bike Insurance Department | UK Contact Number | Opening Hours |
|---|---|---|
| Bike Insurance Customer Services | 0800 035 4801 | 8am-9pm, Monday to Friday, 9am-5:30pm on Saturdays and 10am-5pm on Sundays |
| Policy Renewal | 0800 035 4790 | 8am-9pm, Monday to Friday, 9am-5:30pm on Saturdays and 10am-5pm on Sundays |
| New Quote | 0800 101 8172 | 8am-9pm, Monday to Friday, 9am-5:30pm on Saturdays and 10am-5pm on Sundays |
| Claims – UK | 0800 035 4260 | 24-hours, 7 days a week |
| Claims – Europe | +44 1424 738 585 | 24-hours, 7 days a week |
| Breakdown Assistance | 0800 035 4781 | 24-hours, 7 days a week |
Home Insurance – 0800 035 4917
The Hastings Direct home insurance team has its own customer services helpline, designed to take calls from customers with household cover policies in place. Therefore please call the home insurance number 0800 035 4917 for general enquiries relating to your home protection and for enquiries about the application and process for registering new quotes if you are a new customer. Additionally Hastings Direct asks for customers with policies purchased in 2014 to call this number to discuss the details of their contents protection. Furthermore, new customers may wish to use the home insurance customer service number to ask any questions before being put through to the quotes department. Callers wishing to review the overall cost of home insurance for both basic and comprehensive packages should also use this number. Finally callers can use this number to enquire about the cancellation of any existing home insurance policies and to compare rates they have seen with other insurance providers or tools such as online comparison sites.
The Hastings Direct home insurance service offers a freephone number 0800 035 4917 which means calls from both landline and mobile phones will be free of charge for the caller. You can contact their home & contents team from 8am-9pm Monday-Friday, 9am-5:30pm on Saturdays and 10am-5pm on Sundays.
Home & contents renewals – 0800 101 8158
Hastings Direct offer a dedicated contact number 0800 101 8158 for home & contents insurance renewals. However as with motor cover if you are happy with the details of your renewal quote and you therefore do not wish to make any changes then you may not need to contact the above number. Alternatively, if you need to provide the Hastings Direct home insurance team with updated information regarding your payment details or if you wish to discuss any points regarding your renewal, such as a valuable item which you would like to add to your contents policy, then the above number is recommended.
As the home insurance policy renewal helpline is an 0800 number, calls are free of charge from all UK landline and mobile devices. Although the service is open every day of the week, it does not run a 24-hour service. The opening hours for home insurance policy renewals are 8am-9pm, Monday to Friday, 9am-5:30pm on Saturdays and 10am-5pm on Sundays.
Get a new home insurance quote – 0800 101 8172
New customers interested in home insurance quotes should call 0800 101 8172 for advice and information regarding the cost of Hastings Direct house & contents policies. By calling the above number, you will be put through to a home insurance new quote specialist, where you can receive an estimation of the cost of household cover, inclusive of contents protection.
As their contact number 0800 101 8172 is a freephone service no cost will be charged for making a call to this department, additionally please note that this helpline is open 8am-9pm Monday-Friday, 9am-5:30pm on Saturdays and 10am-5pm on Sundays.
Claims – 0800 035 4917
To register or discuss an existing home insurance claim, Hastings Direct asks for their customers to contact their insurer directly and their contact details can be found in the existing claim policy documents. However, if you are unsure of the number belonging to your insurer, you can contact the home insurance customer service team on their freephone contact number 0800 035 4917 and once you have quoted your policy details you should then be directed accordingly.
Important Home Insurance Numbers
| Home Insurance Department | UK Contact Number | Opening Hours |
|---|---|---|
| Home Insurance Customer Services | 0800 035 4917 | 8am-9pm, Monday to Friday, 9am-5:30pm on Saturdays and 10am-5pm on Sundays |
| Policy Renewal | 0800 101 8158 | 8am-9pm, Monday to Friday, 9am-5:30pm on Saturdays and 10am-5pm on Sundays |
| New Quote | 0800 101 8172 | 8am-9pm, Monday to Friday, 9am-5:30pm on Saturdays and 10am-5pm on Sundays |
| Claims | 0800 101 8158 | 8am-9pm, Monday to Friday, 9am-5:30pm on Saturdays and 10am-5pm on Sundays |
Van Insurance – 0800 035 4946
Hastings Direct has a separate van insurance customer service telephone helpline number 0800 035 4946, where you can discuss any query you have with the service and the differences in policy and cost for van cover when compared to other motor vehicles. By calling this contact number you can enquire about protection for both vans for personal use and those that are used for business as a company vehicle, where you can also examine the differing rates for each type of van may be. The number is also suitable for callers wishing to enquire about the cancellation of their van insurance. Finally callers can also use this helpline to manage their specialist smart miles insurance policy by telephone. If you are not sure which of Hastings Direct’s van insurance departments to contact, then call the customer service number and asked to be directed accordingly.
As they offer an 0800 number, the Hastings Direct van insurance team offer a freephone service which costs nothing to call from both landlines and mobiles. The opening times for this customer service telephone number are 8am-9pm, Monday to Friday, 9am-5:30pm on Saturdays and 10am-5pm on Sundays.
Renew your van insurance policy – 0800 101 8158
Most policies with Hastings Direct are set to automatically renew, however, you can contact the van insurance policy renewal team on 0800 101 8158 to discuss the terms of the renewal. By calling this number you can express your interest in making changes to the policy laid out in your renewal quote or update your payment details with Hastings Direct. Additionally, you can also use this number to discuss the cancellation of your policy, or to change your cover from an essential protection policy to a more comprehensive deal by adding optional extras such as breakdown cover.
The van insurance renewals contact number 0800 101 8158 is offered as a freephone service and therefore is free of charge from all UK telephones excluding payphones. The opening hours for policy renewals are 8am-9pm, Monday to Friday, 9am-5:30pm on Saturdays and 10am-5pm on Sundays.
New Quotes – 0800 101 8171
If you are not an existing customer with Hastings Direct, you can arrange to receive a new quote for van insurance by calling their official contact number 0800 101 8171. Once you have given details such as your registration number, the make and model of your commercial vehicle and whether your van has been modified, a van insurance specialist will provide you with estimation and an outline of the monthly premiums which you will be required to pay. Callers can also discuss the possibility of taking out multi-van protection under the same policy with Hastings Direct.
Van Insurance Claims – 0800 035 4260
Following an accident with your van, call the claims helpline by using their freephone UK contact number 0800 035 4260. Once through to a claims specialist, you can report the details of the incident, including the time, date and location and contact details of both drivers in order to discuss the protection available to you with the policy you have in place and to receive adequate compensation. Additionally, callers wishing to check the progress of an existing claim should use this number, where you can also discuss whether your incident has affected your no claims bonus which would affect the regular payments to continue your cover.
Breakdown Assistance – 0800 035 4781
Contact Hastings Direct breakdown assistance by calling their freephone telephone number 0800 035 4781, which is the same regardless of whatever type of motor vehicle you own. Therefore, if you wish to report an accident simply call them using this freephone service, which is open 24 hours a day, seven days a week and once you have given your location, your contact number and the details of the incident, an engineer will be sent to your assistance.
Important Van Insurance Contact Numbers
| Van Insurance Department | UK Contact Number | Opening hours |
|---|---|---|
| Customer Services | 0800 035 4946 | 8am-9pm, Monday to Friday, 9am-5:30pm on Saturdays and 10am-5pm on Sundays |
| Policy Renewal | 0800 101 8158 | 8am-9pm, Monday to Friday, 9am-5:30pm on Saturdays and 10am-5pm on Sundays |
| New Quote | 0800 101 8171 | 8am-9pm, Monday to Friday, 9am-5:30pm on Saturdays and 10am-5pm on Sundays |
| Claims | 0800 035 4260 | 24-hours, 7 days a week |
| Breakdown Assistance | 0800 035 4781 | 24-hours, 7 days a week |
Complaints – 0800 035 3949
Phone the Hastings Direct complaints department by calling their freephone contact number 0800 035 3949 if you are not happy with the services and cover offered by Hastings Direct or have had an incident with a representative that you would like to report. You should also call this helpline if you feel you have been underpaid or unfairly denied your full payment amount from a particular claim. Hastings Direct states that they aim to respond positively to each complaint and will endeavour to resolve any problem that you may have as an existing customer. For instance if you are concerned about how the cancellation of your policy has been handled then you should call them using this freephone service. The UK-based customer complaints helpline is open 8am-9pm, Monday to Friday, 9am-5:30pm on Saturdays and 10am-5pm on Sundays.
Important Hastings Direct Contact Numbers
| Hastings Direct Department | UK Contact Number | Opening Hours |
|---|---|---|
| Customer Services | 0800 035 4801 | 8am-9pm, Monday to Friday, 9am-5:30pm on Saturdays and 10am-5pm on Sundays |
| Car Insurance Customer Services | 0800 035 4801 | 8am-9pm, Monday to Friday, 9am-5:30pm on Saturdays and 10am-5pm on Sundays |
| Car Policy Renewals | 0800 035 4790 | 8am-9pm, Monday to Friday, 9am-5:30pm on Saturdays and 10am-5pm on Sundays |
| Car New Quotes | 0800 101 8172 | 8am-9pm, Monday to Friday, 9am-5:30pm on Saturdays and 10am-5pm on Sundays |
| Car Claims | 0800 035 4260 | 24-hours, 7 days a week |
| Bike Insurance Customer Services | 0800 035 4801 | 8am-9pm, Monday to Friday, 9am-5:30pm on Saturdays and 10am-5pm on Sundays |
| Bike Policy Renewals | 0800 035 4790 | 8am-9pm, Monday to Friday, 9am-5:30pm on Saturdays and 10am-5pm on Sundays |
| Bike New Quotes | 0800 101 8172 | 8am-9pm, Monday to Friday, 9am-5:30pm on Saturdays and 10am-5pm on Sundays |
| Bike Claims – UK | 0800 035 4260 | 24-hours, 7 days a week |
| Bike Claims – Europe | +44 1424 738 585 | 24-hours, 7 days a week |
| Home Insurance Customer Services | 0800 035 4917 | 8am-9pm, Monday to Friday, 9am-5:30pm on Saturdays and 10am-5pm on Sundays |
| Home Policy Renewals | 0800 101 8158 | 8am-9pm, Monday to Friday, 9am-5:30pm on Saturdays and 10am-5pm on Sundays |
| New Quotes | 0800 101 8172 | 8am-9pm, Monday to Friday, 9am-5:30pm on Saturdays and 10am-5pm on Sundays |
| Home Claims | 0800 101 8158 | 8am-9pm, Monday to Friday, 9am-5:30pm on Saturdays and 10am-5pm on Sundays |
| Van Customer Services | 0800 035 4946 | 8am-9pm, Monday to Friday, 9am-5:30pm on Saturdays and 10am-5pm on Sundays |
| Van Policy Renewals | 0800 101 8158 | 8am-9pm, Monday to Friday, 9am-5:30pm on Saturdays and 10am-5pm on Sundays |
| Van New Quotes | 0800 101 8171 | 8am-9pm, Monday to Friday, 9am-5:30pm on Saturdays and 10am-5pm on Sundays |
| Van Claims | 0800 035 4260 | 24-hours, 7 days a week |
| Hastings Direct Breakdown Assistance – UK | 0800 035 4781 | 24-hours, 7 days a week |
| Hastings Direct Breakdown Assistance – Europe | +44 1737 815 876 | 24-hours, 7 days a week |
| Complaints | 0800 035 3949 | 8am-9pm, Monday to Friday, 9am-5:30pm on Saturdays and 10am-5pm on Sundays |
Alternative Contact Methods for Hastings Direct Insurance
Hastings Direct are one of the most well-known insurance providers in the United Kingdom therefore they offer numerous ways in which you can contact their customer service teams, including email & postal addresses and links to their popular social media pages.
Email Address
If you would prefer to email your enquiries to Hastings Direct, then use their official email address customerrelations@hastingsdirect.com to access their customer relations department.
Postal Addresses
Rather than have a single head office or PO Box to post letters or documentation to, Hastings Direct has three main addresses throughout the UK that are contactable via post which are provided below. You can use any of these postal addresses for general enquiries and specific customer service queries for instance if you have photographic evidence of an accident that is relevant to your insurance claim.
- Bexhill-on-Sea office
- Conquest House, Collington Avenue, Bexhill-on-Sea, TN39 3LW, United Kingdom.
- Newmarket office
- Rosalind Franklin House, Oaks Business Park, Fordham Road, Newmarket, Suffolk, CB8 7XN, United Kingdom.
- Leicester office
- 1 St George’s Way, Leicester, LE1 1SH, United Kingdom.
Contact Hastings Direct on social media
If you’re active on social media you may find that you get the best response from Hastings Direct customer service via Facebook or twitter. whether your enquiry is urgent and you can’t get through on the phones, or is non-urgent and you don’t feel like making a phone call, feel free to try messaging Hastings Direct via any of their social media accounts below
- Message Hastings Direct on Facebook using their page
- www.facebook.com/HastingsDirect
- Tweet Hastings Direct on their official Twitter page
- twitter.com/hastingsdirect
- Alternatively tweet their dedicated help page
- twitter.com/hastingshelp
- Join Hastings Direct’s circles on Google+
- plus.google.com/+hastingsdirect
- Check out Hastings Direct on LinkedIn
- www.linkedin.com/company/hastings-direct