Contact Halifax by calling their Leeds-based customer service telephone number 0113 242 2229 to discuss your bank account, mortgage and credit card.
General enquiries – 0113 242 2229
Phone Halifax on their Leeds head office contact number 0113 242 2229 directly for your general enquiries about their banking services. This is a switchboard number which will connect you to the customer care department you require such as current accounts, credit cards and mortgages, however it will be quicker for you to contact the relevant team directly by using the appropriate telephone number below. This helpline is open 24 hours a day, seven days a week so please do not hesitate to contact them even if its late or on a weekend. Calls to their UK head office phone number 0113 242 2229 are charged at the same rate as calls to other local geographic 01 and 02 phone numbers. Although this isn’t a freephone number these calls may be free of charge if you have free inclusive minutes as part of your landline or mobile tariff.
Current accounts – 0345 720 3040
Contact Halifax on their UK phone number 0345 720 3040 for general enquiries about your current account. Reasons why you would call this helpline include increasing your overdraft amount and adding another nominated representative to your bank account thus forming a join bank account. You can also call this team to open a new account or simply to get more information about the rewards that they offer their customers. You should also call this number to query a charge that has been applied to your bank account and if your debit card is not working on either in-store or online purchases. Furthermore this is their main telephone banking number, therefore if you would like to transfer funds into a different account you should call this helpline, plus you can get a live update on your account balance on this number.
International current account enquiries: +44 113 270 1154
Alternatively if you would like to contact Halifax about your current account from outside the UK you should call their dedicated international helpline +44 113 270 1154 which will connect you to this service. However please be aware that calling this number from overseas will usually cost more than making an equivalent call from within the UK and that call charges will vary depending on which country you are calling them from.
Savings accounts – 0345 726 3646
Phone 0345 726 3646 to contact Halifax about your savings account, which include fixed-rate terms and ISA funds. You should call this customer service team for up-to-date information about the interest rates which apply to their accounts and for advice on how often you can withdraw money from your Halifax savings account. If you are an existing customer then you may also use this helpline for account services such as closing your account and transferring your savings to a different product. Please be aware that if you need to contact Halfiax from abroad regarding your current account then you should phone their contact number +44 113 242 2005 which is suitable for international enquiries.
Mortgages – 0345 850 3705
Contact Halifax about your mortgage by calling their official phone number 0345 850 3705 where you can apply for a new mortgage and remortgage your current property. Additionally you can phone this department for further information about the interest rates which apply to their mortgages and to get a quote on how long it will take you to repay your mortgage depending on your deposit amount. Furthermore you can call this helpline for general enquiries about their specialist range of buy-to-let mortgages for landlords. Existing mortgage customers should contact this customer care team to pay off their mortgage early, by contrast you can also phone this number to request an extension on your agreement.
Credit cards – 0345 944 4555
Call Halifax about your credit card on their telephone contact number 0345 944 4555 in order to get information about the APR interest rates that apply to their cards, to apply for a card and to report an incorrect charge on your bill. Moreover you can call their customer service team for balance transfers and to request an increase in your credit limit. Additionally if you would like to pay off your credit card debt then you can call this number for information on how you can deposit funds from a current account into your credit fund.
Summary of Halifax credit card phone numbers
| Department | Contact number |
|---|---|
| Customer services – UK | 0345 944 4555 |
| Customer services – international | +44 1733 573 189 |
| Apply for a Halifax credit card | 0800 028 3258 |
| Repayment cover | 0345 605 1150 |
| Card care | 0844 871 5408 |
Lost & stolen cards – 0800 0 15 15 15
Contact Halifax for free on 0800 0 15 15 15 to report your credit or debit card as being lost or stolen. This freephone number is open 24 hours a day, seven days a week so please report your card as missing immediately to prevent it being used by criminals. If you have already reported a lost or stolen card then you can phone this helpline to track the progress of your replacement card and for helpful advice on how to make payments in the interim period. Alternatively if you lose your card whilst abroad you should phone their international helpline +44 113 242 8196 however please note that this service will not be free and that the exact cost will depend on which country you are calling Halifax from.
Loan enquiries – 0345 724 3444
Phone Halifax on their dedicated loan enquiries contact number 0345 724 3444 to borrow money from the bank or to repay your debts from an existing agreement. You can call this helpline to speak to one of their specially-trained advisors for financial advice regarding how much you can borrow, whether you will be able to pay back the money within a reasonable period of time and whether an alternative product is more suitable for you. Additionally if you already have a loan you can call this telephone number to arrange an early repayment on your loan and to extend your existing agreement if you are unable to pay it back on time. Please note this number is only suitable for new applications and customers with loan agreements starting with “84” or “15”, therefore if your agreement starts with any other number then you should call their alternative phone number 0345 604 7292.
Car finance – 0333 202 7967
Contact Halifax Car Finance by calling their UK phone number 0333 202 7967 to apply for a deal that will allow you to purchase a car over either a fixed or flexible length of time. Additionally if you already have a fiance deal on your vehicle you can use this customer service helpline to notify them that you are having difficulties making the regular repayments on your deal. Contrastingly you can call this number to pay off your outstanding debt early in a lump sum, thus buying the car outright.
Home insurance – 0800 500 3973
Contact Halifax to get a quote on your home insurance by calling their freephone number 0800 500 3973 for free from any UK landline or mobile phone. If you are an existing policyholder then you can call this helpline to add contents cover to your policy and to notify them that you are moving house meaning you would like to renew your policy at your new address. In the event of a house emergency such as a fire or flood you should examine the helpful table below for the contact details you will need in order to make a claim for the damage to your house and your valuables.
Halifax home insurance contact numbers
| Home insurance department | Phone number |
|---|---|
| Get a quote | 0800 500 3973 |
| Customer services – policies starting in “HDA” | 0345 604 6532 |
| Customer services – policies starting in “HIA” | 0345 604 6531 |
| Customer services – any other policy prefix | 0345 600 6001 |
| Claims – policies starting in “HDA” | 0345 604 6619 |
| Claims – policies not starting in “HDA” | 0345 600 0774 |
Car Insurance – 0344 209 0471
Contact Halifax regarding your car insurance policy by calling their phone number 0344 209 0471, which is charged at the same rate as local geographic numbers in the UK (prefixed by 01 and 02 area codes). You can call this customer service team to renew your motor policy and to get a quote for how much it would cost to cover your vehicle, whether you want third party only or fully-comprehensive cover. Alternatively if you would like to make a claim on your car insurance policy in the event of a breakdown or an accident then you can use the phone numbers in the table below to reach the correct department.
Halifax car insurance – list of phone numbers
| Department | Phone number |
|---|---|
| Customer services | 0344 209 0471 |
| Get a quote for your car insurance | 0330 018 9539 |
| Claims | 0344 209 0472 |
| Windscreen claims | 0330 018 1889 |
Travel insurance – 0345 307 3801
Contact Halifax by calling their UK phone number 0345 307 3801 to make a claim on a previous travel insurance policy and for helpful advice prior to travelling. Unfortunately as of September 2016 Halifax are no longer offering travel insurance quotes to new customers, however if you took out a policy before this time you will still be able to make a claim and get customer service advice. Alternatively if your travel insurance policy is dated before 22nd November 2015 you can call their dedicated contact number 0345 604 9839 to track the progress of an existing compensation claim.
Pet insurance – 0845 850 0265
Contact Halifax regarding your pet insurance policy by calling their dedicated phone number 0845 850 0265. You can call this number to get a quote for your beloved animal, additionally if you are an existing customer you can phone this helpline to renew your previous pet insurance policy. In the unfortunate event that your pet has suffered an illness or accident you should consult the list of contact numbers below to reach the appropriate claims department.
Contact numbers for Halifax pet insurance
| Department | UK phone number |
|---|---|
| Customer services | 0845 850 0265 |
| Claims | 0845 850 0268 |
| Renewals | 0845 850 0267 |
| Overseas veterinary care | 0845 850 0268 |
| Bereavement counselling | 0845 602 6921 |
| Pet legal | 0845 676 9576 |
| Pet minders | 0845 850 0268 |
Life insurance – 0800 849 6089
Contact Halifax about your existing life insurance policy for free on their freephone number 0800 849 6089, however please note that this is only for existing policies that are prefixed by the number “1”. If your policy starts with a different number or a combination you should examine the useful table below to reach the correct customer care team. You should also be aware that Halifax are no longer offering new life insurance quotes, however existing policyholders are still covered for illness, accidents and their passing.
Halifax life insurance customer service phone numbers
| Department | Contact number |
|---|---|
| Life insurance policies starting with “1” | 0800 849 6089 |
| Life insurance policies starting with “5” | 0800 032 0947 |
| Life insurance policies starting with “TMP” or “14/” | 0345 600 1194 |
| Life insurance policies starting with “COV”, “MOR” or “HX6” | 0870 901 0137 (calls cost 13p/min + access charge) |
Investments – 0345 835 5726
Phone 0345 835 5726 to contact Halifax about your investment account as well as your stocks and shares ISA fund. You can call their customer care team on this number to withdraw capital from your investment fund and to deposit further money into your account. Alternatively if you aren’t an existing customer yet you can phone this team to get financial advice regarding which of their investment products would be most suitable for your fiances and desired level of risk. Subsequently you may be eligible to open a share dealing account with them.
Halifax investment telephone numbers – at a glance
| Department | Phone number |
|---|---|
| Investment customer services | 0345 835 5726 |
| Manage investments purchased in-branch | 0345 600 0169 |
| Stakeholder pension plan & guaranteed investment plan | 0345 030 6244 |
| Share dealing | 0345 722 5525 |
| Child trust fund | 0345 609 0064 |
Travel money – 0345 246 0006
Contact Halifax on their travel money telephone number 0345 246 0006 to track an order for foreign currency, to make a new order and to get live information on the current exchange rate. Additionally if you have previously purchased travel money with the bank you can call this helpline to enquire if they will re-convert this money into pound sterling, where you may be able to get preferential rates. You can call the Halifax travel money customer service department from 8am-10pm Monday-Friday and 10am-8pm Saturday-Sunday however please be aware that reduced opening times or closures may occur on UK bank holidays.
Bereavement support – 0800 028 1057
Contact specially-trained Halifax advisors for free by calling their freephone telephone number 0800 028 1057 if an accountholder has passed away. Their customer care team will handle the matter delicately and will support you in transferring funds as laid out in the deceased’s will as smoothly as possible. Please be aware that you may need to have death certificate information to hand when calling them, as well as any probate details.
Halifax contact numbers – at a glance
| Department | Phone number |
|---|---|
| Customer services – UK | 0113 242 2229 |
| Customer services – international | +44 113 242 2229 |
| Current accounts – UK | 0345 720 3040 |
| Current accounts – international | +44 113 270 1154 |
| Savings accounts – UK | 0345 726 3646 |
| Savings accounts – international | +44 113 242 2005 |
| Mortgages | 0345 850 3705 |
| Halifax credit cards – customer services (UK) | 0345 944 4555 |
| Halifax credit cards – customer services (international) | +44 1733 573 189 |
| Halifax credit cards – applications | 0800 028 3258 |
| Halifax credit cards – repayment cover | 0345 605 1150 |
| Halifax credit cards – card care | 0844 871 5408 |
| Lost & stolen cards – UK | 0800 0 15 15 15 |
| Lost & stolen cards – international | +44 113 242 8196 |
| Halifax loans – applications and new customers with agreements starting in “84” or “15” | 0345 724 3444 |
| Halifax loans – customers with agreements starting in any other prefix | 0345 604 7292 |
| Car finance | 0333 202 7967 |
| Home insurance – quotes | 0800 500 3973 |
| Home insurance – customer services (policies starting in “HDA”) | 0345 604 6532 |
| Home insurance – customer services (policies starting in “HIA”) | 0345 604 6531 |
| Home insurance – customer services (any other policy prefix) | 0345 600 6001 |
| Home insurance – claims (policies starting in “HDA”) | 0345 604 6619 |
| Home insurance – claims (policies not starting in “HDA”) | 0345 600 0774 |
| Car insurance – customer services | 0344 209 0471 |
| Car insurance – get a quote | 0330 018 9539 |
| Car insurance – claims | 0344 209 0472 |
| Car insurance – windscreen claims | 0330 018 1889 |
| Travel insurance – policies dated after 22nd November 2015 | 0345 307 3801 |
| Travel insurance – policies dated before 22nd November 2015 | 0345 604 9839 |
| Halifax pet insurance – customer services | 0845 850 0265 |
| Halifax pet insurance – claims | 0845 850 0268 |
| Halifax pet insurance – renewals | 0845 850 0267 |
| Halifax pet insurance – overseas veterinary care | 0845 850 0268 |
| Halifax pet insurance – bereavement counselling | 0845 602 6921 |
| Halifax pet insurance – legal enquiries | 0845 676 9576 |
| Halifax pet insurance – pet minders | 0845 850 0268 |
| Life insurance customer services – policies starting with “1” | 0800 849 6089 |
| Life insurance customer services – policies starting with “5” | 0800 032 0947 |
| Life insurance customer services – policies starting with “TMP” or “14/” | 0345 600 1194 |
| Life insurance customer services – policies starting with “COV”, “MOR” or “HX6” | 0870 901 0137 (calls cost 13p/min + access charge) |
| Investments – customer services | 0345 835 5726 |
| Investments – manage investments purchased in-branch | 0345 600 0169 |
| Investments – stakeholder pension plan & guaranteed investment plan | 0345 030 6244 |
| Investments – share dealing | 0345 722 5525 |
| Investments – child trust fund | 0345 609 0064 |
| Halifax travel money | 0345 246 0006 |
| Bereavement support | 0800 028 1057 |
Alternative ways to contact Halifax
As well as calling their telephone helplines you can also email Halifax, write to their UK postal address and speak to a financial advisor in one of their branches. You can even contact their customer service teams by visiting their pages on social media websites.
Email Halifax
Contact Halifax via email by going to their official “contact us” website and by following the links on the page. Although this isn’t technically an email address their customer care team will be in touch with you via return email.
Postal address
If you would like to write letters regarding a general enquiry or a complaint about the bank you can send them to Halifax’s official UK postal address:
Halifax,
PO Box 548,
Leeds,
LS1 1WU,
United Kingdom.
Branch locator
Please use the official Halifax branch locator to find your closest branch, where you can speak to financial advisors about your loan or mortgage applications. Additionally you can use this service to find your closest Halifax cash machine thus potentially saving you time when trying to withdraw funds from your account.
Connect with Halifax on social media
Major companies including banks such as Halifax are now increasingly using social media as a method of promoting their services and connecting with their valued customers, links to all of their official pages can be found in the helpful list below.
- Check out their promotional posts on Facebook
- www.facebook.com/halifax
- Send a Tweet to their customer service helpdesks on Twitter
- twitter.com/askhalifaxbank (customer services) & twitter.com/halifaxbroker (share dealing enquiries)
- Watch their promotional YouTube videos
- www.youtube.com/user/Halifax
- Check out their LinkedIn company profile
- www.linkedin.com/company/halifax